I can’t get even the flyer on line anymore
Response from developer
Hello Oma's helper, it sounds like you're experiencing difficulty accessing the flyer online, which can be quite frustrating. We appreciate your feedback, as it helps us understand when features aren’t functioning properly. Please email us at customer.service@sobeys.com with your device model, OS version, and details about the issue. Thank you for your patience as we look into this. We're here to assist you!
Absolutely horrible app
Response from developer
Hello morph1138, we acknowledge your frustration with the app, particularly regarding the repeated password and verification requests. Thank you for sharing your experience, as it truly helps us understand the challenges our users face. The shopping feature is meant to be seamless, and we are checking into this issue. Please email us at customer.service@sobeys.com with your device model, OS version, and the details of the issue. Your patience is appreciated, and we hope to improve your experience moving forward. Thank you for your valuable feedback!
ATTN APP DEVELOPER
- Overall glitchy and slow
- Search bar returns completely unrelated results to item being searched for (example: I looked for sugar and it brings up yogurt)
- The total price is no longer displayed in shopping lists. A lot of people make lists so they know how much they’re spending, especially with groceries being so expensive!
- A lot of items do not have sample pictures next to the name. People need to be able to SEE what they are buying to ensure they are buying the product they want.
We as customers are getting frustrated with the declining quality of this app AND the website and will start to take our business elsewhere if improvements are not made.
Response from developer
Hello do gfdfgf, we truly appreciate you taking the time to share your thoughts. It’s clear that you’re encountering several significant issues, including the app's performance, search functionality, and missing price displays in shopping lists. These are important features, and we recognize how essential they are for your shopping experience. The lack of product images is also a valid concern, as visuals play a crucial role in making informed choices. We will look into these matters internally. Please email us at customer.service@sobeys.com with your device model, OS version, and issue details. Thank you for your patience and loyalty!
Awful app
Response from developer
Hello ㅇㄱㄴㅁ, we acknowledge your frustration regarding the recent updates that have impacted your experience. Thank you for sharing your feedback about the difficulties with ordering and staying logged in. We are checking into these issues and would appreciate it if you could email customer.service@sobeys.com with your device model, OS version, and any details about the problems you're facing. Your patience is greatly appreciated as we work to improve the app. We hope you will consider giving it another try in the future.
Lost access in the supermarket.
I guess this is some kind of data protection, but not being able to look at my supermarket shopping lists when I’m in the supermarket is a big point of failure.
Response from developer
Hello lostinasia, it sounds like you’re experiencing significant challenges with accessing your shopping lists while in the store, which can certainly be frustrating. We appreciate your feedback about the app's performance at home versus in the supermarket. To help us better understand the issue, please email us at customer.service@sobeys.com with your device model, OS version, and any additional details. Thank you for your patience as we check into this, and we hope you continue to find value in planning your shopping and discovering deals from home!
Garbage
Response from developer
Hello LL Cool Name, we appreciate your feedback regarding the Thrifty Foods app redesign. Your experience is important to us, and we've shared your concerns with our team. Please reach out to customer.service@sobeys.com with details about your device, OS, app version, and any steps to replicate the issue. Thank you!
Thanks, Landscape Mode works again. But!
What?
So Many Issues with this app.
BUT.
Try landscape mode on an ipad for start!
Then add an out of stock item to your shopping list,
Then try and remove the out of stock item from your list!
Each time i t-r-y to find something..... I am presented with
IT FEELS LIKE I AM ON A DIAL-Up connection.
No cigar for this completly redone app.
PASS IT ON AGAIN.
New Update, Same Problems
Response from developer
Hello LiamLiamO, we're sorry the new update removed custom lists and prices. We've escalated this to our team for review. Please email customer.service@sobeys.com with your device model, OS, app version and steps to reproduce so we can investigate. Thank you.
No more offers
Update made this app unusable
Don’t Waste The Space
“We've redesigned the Thrifty Foods app from the ground up with modern technology, a fresh interface, and improved performance. This is a complete replatform built to make your grocery shopping experience faster and easier.”
- By completely removing the one function of the app it was good for: The online ordering. You can put as much corporate lipstick on the pig as your want, it doesn’t change how braindead this is.
New but not improved
Response from developer
Hello, sorry the app's search and oversized unsorted list made shopping frustrating. We’ve escalated this to our team. Please email customer.service@sobeys.com with your device model, OS, app version and steps to reproduce so we can investigate. Thank you.
Not user friendly
I am a regular shopper at thrifty’s, and I’ve been ordering online for years and I can’t even put an order in you can’t I tried to order? I finally found the shopping cart but then I can’t find a way to check out. It’s just impossible. This is terrible service. You need to fix this app.
Response from developer
Hello Gwaiigirl, sorry you're unable to order — we understand how frustrating that is. We’ve escalated this issue to our team. Please email customer.service@sobeys.com with a detailed description, steps to reproduce, device model, OS and app version so we can investigate. Thank you.
Not an app
Response from developer
Hello, sorry the app forces a switch to the website for checkout and that the Feb 2026 update prevented checkout. We’ve escalated this to our team. Please email customer.service@sobeys.com with your device model, OS, app version and steps to reproduce so we can investigate. Thank you.