London Pass User Reviews

Name: London Pass - City Guide
Rating: 4.68123 (4050 reviews)

London Pass - City Guide

Go City Ltd

✈️ Travel

🔍 Reference

What users say

Summarized from real user reviews of London Pass. Based on 4.1K reviews and a 4.7/5 average, it highlights the 2 positives and 4 negatives reviewers mention most about this Travel app.

Positive things

🚀Easy to set up
👍Worked well at attractions

Negative things

🐛App crashes and glitches
🤔Confusing to use and navigate
❌Reservations and customer service issues
💰Poor value for money

Top reviews

Most Recent Highest Rated Lowest Rated

Needs work

The app looks user friendly but not really. You can select favorites but it doesn’t always show up. Not sure how to go directly there. I have to go back and forth with google maps to see what else is in the area I’m visiting. There is a general map but it’s of everything and if you only have a day, that’s not really helpful.

Also, there is no map of your ‘favorites’ to see how much time it will take from place to place or if places are in the same vicinity. Same issue with creating your itinerary. I think the app could be better!

bgorejus

3 years ago

Response from developer

Hello, Thanks so much for taking the time to provide this feedback. We really appreciate it. We are very sorry to hear that you were not satisfied with the App and will certainly take your comments on board. Our goal is to always provide the best experience possible. Warm Regards, Go City

Requirement to use pass in consecutive days is unaccomodating

I wasn’t aware my 2 day pass must be used in consecutive days. I had already scheduled a tour while in London that restricted my ability to use the pass in consecutive days, which essentially resulted in my losing the 2nd day of the pass I purchased for my wife and I. I feel that we were ripped off.

Vetboomer

3 years ago

Response from developer

Hello, Thanks for taking the time to leave a review. We're very sorry to hear you were unable to use your pass on the 2nd day. As our goal is to always provide the best experience possible, we'd like to review your order. Are you able to connect with us via Live Chat? The option to chat can be found here: https://londonpass.com/en-us/faqs. Warm Regards, Go City

Only focus on London Pass!

Not everything you want to see is ON the pass!

You can build itinerary, but not map it nor overlay the bus/tube stations to GET THERE…

Can NOT add items to itinerary that are not on the pass list… like Covent Gardens or other attractions/locations.

Frustrated___11223344

3 years ago

Response from developer

Hello, Thank you for taking the time to review us. We're very sorry to hear you were not completely satisfied with The London Pass. Our goal is to always provide the best experience possible. We appreciate your feedback and will certainly take your comments on board. Warm Regards, Go City

Do not trust

Went to the gin beefeater distillery and were told that they have not accepted London pass in over a year

emilydabuilder

3 years ago

Pass is a waste. You cannot make reservations at most places. Big scam.

Big waste of money. Key things like Churchill War Rooms require reservations, but you can use your London Pass and reservations. Very disappointed. Save your money and just book everything individually.

ashfjwkeuf

4 years ago

Response from developer

Hi ashfjwkeuf! Thank you for taking the time to write a review. Your feedback is extremely significant and helpful to us. We're terribly sorry you had such a negative experience. We'd like to provide you with additional assistance. Please send an email to feedback@gocity.com and provide your Go City order number. Many thanks in advance! Warm regards, Go City - JT

Setting up

So easy to set up!

grtocnvw

4 years ago

Reservation request not honored

After specify close to $500, no response to a single reservation request

Very poor customer service :(

ramezafofy

4 years ago

I am think get a refund.

The London pass not very worthy. Most attractions are not very attractive. It said we can email to 30+ sights tour to get a reservation. I emailed 5 times 12 hours ago. I haven’t got even one email back! Once I booked View from Shard. If I want to change, They will charge 15 Euro to change a reservation. What a joke!

Traveler from CA

4 years ago

Response from developer

Hi Traveler from CA Thank you for taking the time to write a review. Your feedback is extremely significant and helpful to us. We're terribly sorry you had such a negative experience. We'd like to provide you with additional assistance. Please send an email to feedback@gocity.com and provide your Go City order number. Many thanks in advance! Warm regards, Go City - MJ

App keeps crashing

Every time I try to open the map the app crashes

Athlete1973

4 years ago

Itinerary

The London Pass site allows you to like venues you want to visit and add them to an itinerary but then I can’t figure out how to get back to the itinerary I created.

The Churchill War Room does not come up when searching the London Pass app but I have seen multiple comments or people who used their LP to get in. This is confusing.

Mamah Deedle

4 years ago

Not easy to use

Reservations are a nightmare

hensvebjsjcd

4 years ago

Making reservations is difficult and understanding when to use the pass is unclear

I wanted to reserve a bus tour and it was very difficult to make a reservation. I went to make the reservation and discovered I had to send an email to the operator. Even though there was room if I wanted to make the reservation online the operator declined my reservation when I sent the email. This is unacceptable.

edwinjerome

4 years ago

False advertising

Be careful, the promoters lead you to believe certain attractions are included, but they are not. Not included is Wimbledon Tennis Museum and Churchill War Room.

ABWilkins

4 years ago

Good luck

When the screen goes black as you stand in line to enter a promised attraction, that is an unannounced sign you must reboot your iPhone and try again so the app will update itself. A piss-poor app for sure.

SoBeSparky

4 years ago

Won’t connect

Entire rest of my phone connected to the internet fine. Tried restarting app and phone multiple times. This app does not function.

SheaButterOnYrMother

5 years ago

No longer accepted at the places worth seeing

This pass is not worth it anymore, the War Rooms are not included anymore even though there are plenty of sources online that say they are. Most of the items listed are cheap enough that you can pay for them individually or they’re free. What a waste of time and money. Save yourself the trouble.

Santosateos

5 years ago

Good, but glitchy and slow

The app doesn’t update in the background, so when you open it it takes a few moments for it to update. Best to do this before you leave your hotel, so that way you’re not holding up the line (queue) at whatever attractions you’re visiting that day. I ended up taking a screenshot and just using that. It would be awesome if the passes could be added to Apple Wallet.

tradam88

5 years ago

London tours

The day we went to London they updated the app and broke it. At lease the QR code worked but lost all info and itinerary info.

CraigTerrell

5 years ago

Poor, poor customer service

If you are in the United States, it is impossible to get in touch with them over the phone. Their Covid refund policy is nonexistent. If you buy a pass and your trip is canceled due to Covid, you were out of luck

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