Admin fee!
Used LNER for years, no issue. Made a stupid error booking wrong date and was charged a £10 ‘admin’ fee to change the date by clicking a few buttons. Shocking. Sort it out you robbing thieves !
Given £5 credit but impossible to redeem
Keeps saying I can’t use the credit as journey not valid. Incredibly difficult to use app, can’t redeem credit, Perks add on doesn’t work either but used £5 credit. Have deleted app!!
Spams you with ads
Abuses notifications to spam you
Easy
Easy platform to use. Staff are fantastic. Perks are a bonus :)
I’m here
You keep asking me to download the app and I’ve used it for years . I asked for travel updates on the app but you said you didn’t recognise me !
I writing to you on the app so please acknowledge me . I love it and use it all the time but have to get updates on what’s app !!
I writing to you on the app so please acknowledge me . I love it and use it all the time but have to get updates on what’s app !!









