Admin fee!
Used LNER for years, no issue. Made a stupid error booking wrong date and was charged a £10 ‘admin’ fee to change the date by clicking a few buttons. Shocking. Sort it out you robbing thieves !
Given £5 credit but impossible to redeem
Keeps saying I can’t use the credit as journey not valid. Incredibly difficult to use app, can’t redeem credit, Perks add on doesn’t work either but used £5 credit. Have deleted app!!
Spams you with ads
Abuses notifications to spam you
Easy
Easy platform to use. Staff are fantastic. Perks are a bonus :)
I’m here
You keep asking me to download the app and I’ve used it for years . I asked for travel updates on the app but you said you didn’t recognise me !
I writing to you on the app so please acknowledge me . I love it and use it all the time but have to get updates on what’s app !!
I writing to you on the app so please acknowledge me . I love it and use it all the time but have to get updates on what’s app !!
LNER- Consistently great staff!
We feel very loyal to LNER as a company due to:
The wonderful staff, Good quality food,
Good staff service,
Ease of use of the website and the loyalty points system.
Well done LNER!
The wonderful staff, Good quality food,
Good staff service,
Ease of use of the website and the loyalty points system.
Well done LNER!
E-Tickets Only
Only lets you select e-tickets as method of collection, no option for physical tickets. Have to use other train apps (SWR) to get paper tickets
Another easy upgrade
Very easy to upgrade one of our next journeys
New issues
App was great, no booking fees. Now ‘upcoming’ in ‘journeys’ no longer has my valid open return tickets. It would be good if the app also did SplitSave.
Doesn’t cover all LNER trains
Well done for fixing glitch that meant tickets didn’t show up in ‘my journeys’. Still a glitch that not all LNER services can be booked on the LNER app. (Bizarre!). Eg 19:40 8/4/26. Was using app from 18:30. No mention of 19:40 at all. 19:45 cancelled. Turns out there was a 19:40 I could have taken. Train was there and I saw it go. Couldn’t get refund on 20:30 with new rules.
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Decent app
This app is easy to use and the free £5 is a good perk however the 2% cash back only on lner trains forces you to use their service and the extreme difficulty to receive a refund even if you cancel a ticket well in advance is very off putting
Mind the (huge) gaps
Could easily be so much better. Impossible to sort the simplest of tasks easily such as changing reserved seats or actually knowing what seating situation awaits once you take your seat. I ended up no window, zero view, first class trip. Note: this is in no way reflected by my only high admiration for all the staff I have interacted with from the ticket window (needed to go because of app glitch), to resolute members at the platforms who always ho that extra mile for travelers, including the stewards on the train.
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Response from developer
Thanks for your feedback. We’re sorry to hear about the difficulties with seat information and making changes in the app – especially when your First Class seat didn’t meet expectations. That’s not the experience we want to deliver. We really appreciate your kind words about our teams at stations and onboard, who work hard to go the extra mile for customers. Your comments have been shared as we continue to improve the app experience.
Live trains
Live trains view doesn’t fit on my iPhone. I cannot see the train time properly- the first digit of the hour column is to the left of the screen. Apart from that the app is very good.
Updates…
Stupid app decided, as I am sitting on station platform waiting for my train, that the app needs to be updated. Despite being used 30 minutes earlier to buy tickets for my journey. And once the update message is displayed, you can’t view the tickets, or defer the update. Not a great ‘feature’.
Usually it’s fairly easy to use and has been reliable.
Usually it’s fairly easy to use and has been reliable.
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Simple App to Use
Great App.
Great app and easy to use.
Used this App for many years now and it makes buying tickets easy to do. Keeps me informed about my travel arrangements via text and if your train is delayed it automatically processes your refund.
Notifications have gone wild
This last week I’ve had so many pointless adverts from this app. Yes. I know that trains exist, no, nobody wants a Valentine’s Day LNER gift card, I’m uninstalling this for now until they learn to be less annoying.
Can’t buy tickets
Waste of time. Select my tickets click Contribute and it never lets me pay just dots going across the button. Seriously the developers had one job!
Ticket Change
It’s not clear that the admin fee is £10
Confusing
Have looked at booking a journey on the LNER website and then the app. The trains times largely differed, the prices differed for those that were the same by up to almost a factor of 3, and one had track-works noted with bus service for part of the journey, whilst the other did not for the same journey.
I really couldn’t make up how bad this is. Actually the opposite of LNER trains which are pretty good.
I really couldn’t make up how bad this is. Actually the opposite of LNER trains which are pretty good.
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