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Heathrow Express

Heathrow Express

by Heathrow Express

7.3K ratings
413 reviews
🌟 Lifestyle
✈️ Travel
Free

Details

Released
January 18, 2011
Updated
July 21, 2026

Features

Developer

Heathrow Express
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Heathrow Express screenshot #1 for iPhone
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iphone
ipad
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Reviews summary↘︎
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❓5 answered
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📦~ in 3 weeks
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About

Plan and book your journey quickly and easily with live train times and instant ticket access. Manage your account details, payment options, and preferences for a personalized travel experience.

✓Personalized travel information
✓Quick ticket booking
✓Live train times
✓Mobile ticket wallet integration
✓Account management
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What users say about Heathrow Express

Reviews of Heathrow Express are mostly negative: the Travel app is rated 4.8/5 from 7.3K App Store ratings. What users like most: fast & efficient, easy to use. Top complaints: app crashes frequently, buggy and unreliable. Summarized from real user reviews.

Positive things

  • 🚀Fast & efficient
  • 👍Easy to use
  • 💡Convenient for booking tickets
  • 🚀Saves time
  • 👍Intuitive interface
  • 🚀Seamless travel experience

Negative things

  • 🐛App crashes frequently
  • 🐛Buggy and unreliable
  • 🐛Tickets not showing up in app
  • 🐛Payment issues
  • 🐛Login/account problems
  • 🐛Incorrect ticket information
  • 🐛Offline mode not working
  • 🐛Poor customer support
See all reviews

What's New in Heathrow Express

4.16

July 21, 2026

Planning your trips just got smarter! You can now seamlessly add your journeys to your favorite calendar app, helping you stay organized and never miss a step in your travels. Stay on top of your tickets! With new push notifications, you’ll receive timely reminders and updates about your tickets, so you’re always prepared and ready for your journey. Improved performance and stability We’ve resolved minor glitches and enhanced overall app stability for a smoother experience.

More

User reviews

Most RecentHighest RatedLowest Rated

Such a lousy app

It’s just so poorly done. Frequently doesn’t work.., poor design. So terrible.
NRNick rower

Terrible

Garbage app. Required endless password reset!
BUBose needs fo step up

Cannot open the ticket

Just purchased a premier plus ticket but unable to open it and add to wallet from my tickets section. As soon as click on my ticket? The screen goes black and stays black then. Need to remove the bug.
HHulklion

Add Credit Card

Not at all clear where and how I can add a nee credit card. I’ll have to use the Elizabeth Line - sorry
SSimonYSComms

Easy to Book

Took me less than 1 minute to book my train ticket by using the app. I love the app.
BBabber23
See 408 more reviews

User experience

🐞

Reported Bugs

5 issues

App crashing on ticket viewing

Bug

Incorrect ticket dates/directions

Bug

Payment processing failures

Bug

Account creation issues

Bug

Ticket information not syncing properly

Bug
✨

Requested Features

5 requests

Ability to add/manage tickets in app

Feature

Improved ticket downloading/syncing

Feature

More payment options

Feature

Better account management features

Feature

Live service updates and notifications

Feature

FAQ

What does the Heathrow Express app do?

The app helps you plan and book your journey on the Heathrow Express quickly and easily. It provides live train times, allows for fast ticket booking, and lets you manage your tickets and account all in one place.

How can I book tickets quickly?

Once logged in, you can activate the quick booking feature. This allows you to book a ticket on the day of travel in just a few clicks, making it ideal for last-minute plans.

Is the app free to use?

Yes, the app is free to download and use. The monetization model is free, meaning there are no upfront costs or in-app purchases required to access its core features.

Can I access my tickets on my phone?

Yes, your tickets can be easily accessed and managed within the app. You can also add your Heathrow Express tickets to your mobile wallet for convenient access.

What information can I manage in my account?

You can manage all your details in one place, including payment options, personal details, and language and currency settings. This allows you to create and manage your travel experience as you prefer.