Nic
Good
Fine
Okay
Stop asking for a review
H
Receipts
Add receipts for expenses
Excellent
Very easy to use and buying the tickets via the app is convenient.
Free
About
Plan and book your journey quickly and easily with live train times and instant ticket access. Manage your account details, payment options, and preferences for a personalized travel experience.
✓Personalized travel information
✓Quick ticket booking
✓Live train times
✓Mobile ticket wallet integration
✓Account management
Show original description
What users say
Summarized from real user reviews of Heathrow Express. Based on 6.6K reviews and a 4.8/5 average, it highlights the 6 positives and 8 negatives reviewers mention most about this Travel app.
Positive things
- 🚀Fast & efficient
- 👍Easy to use
- 💡Convenient for booking tickets
- 🚀Saves time
- 👍Intuitive interface
- 🚀Seamless travel experience
Negative things
- 🐛App crashes frequently
- 🐛Buggy and unreliable
- 🐛Tickets not showing up in app
- 🐛Payment issues
- 🐛Login/account problems
- 🐛Incorrect ticket information
- 🐛Offline mode not working
- 🐛Poor customer support
What's New in Heathrow Express
4.15.1
June 2, 2026
Planning your trips just got smarter! You can now seamlessly add your journeys to your favorite calendar app, helping you stay organized and never miss a step in your travels. Stay on top of your tickets! With new push notifications, you’ll receive timely reminders and updates about your tickets, so you’re always prepared and ready for your journey. Improved performance and stability We’ve resolved minor glitches and enhanced overall app stability for a smoother experience.
MoreUser reviews
User experience
🐞
Reported Bugs
5 issues
App crashing on ticket viewing
Incorrect ticket dates/directions
✨
Requested Features
5 requests
Ability to add/manage tickets in app
Feature
Improved ticket downloading/syncing
Feature
FAQ
What does the Heathrow Express app do?
The app helps you plan and book your journey on the Heathrow Express quickly and easily. It provides live train times, allows for fast ticket booking, and lets you manage your tickets and account all in one place.
How can I book tickets quickly?
Once logged in, you can activate the quick booking feature. This allows you to book a ticket on the day of travel in just a few clicks, making it ideal for last-minute plans.
Is the app free to use?
Yes, the app is free to download and use. The monetization model is free, meaning there are no upfront costs or in-app purchases required to access its core features.
Can I access my tickets on my phone?
Yes, your tickets can be easily accessed and managed within the app. You can also add your Heathrow Express tickets to your mobile wallet for convenient access.
What information can I manage in my account?
You can manage all your details in one place, including payment options, personal details, and language and currency settings. This allows you to create and manage your travel experience as you prefer.
