Ruined by updates
Been using the app for 12 years and it's always been great, easy to use and reliable. With the latest update it's now more difficult to use, can't seem to search for services more than an hour or so passed which was handy for work! The interface is much less user friendly than before. And you now cannot see "passing points / stations" like you were previously able to. Again, which was very useful for my work!
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Bad
Never loads when u need it to
Difficult to travel via
I tried to plan a journey from Kemble to York via Paddington so I could be joined by a friend in London. I clicked on buy tickets and was sent to GWR but all they gave me was a ticket from Kemble to Paddington. I changed the TOC to LNER and all they gave me was Kings Cross to York. I changed my journey in the LNER planner and they gave me tickets via Cheltenham Spa. I requested via Paddington and it stated no tickets available. I used RTT tickets instead which gave me more options and split tickets. If they can do it why can’t National Rail? I won’t bother with National Rail again.
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How to ruin an app
I’ve had this app for years and it’s always been great. With the latest update you’ve managed to completely ruin it. Takes ages to open and run any searches. More interested in selling tickets and runnings ads than providing the useful train running info it’s provided for many, many years. Thanks!!
Update: well done on managing to make it even worse by adding adverts that pop up when you’re searching for trains. I didn’t think it was possible to make the app worse but you managed it.
Update: well done on managing to make it even worse by adding adverts that pop up when you’re searching for trains. I didn’t think it was possible to make the app worse but you managed it.
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A survey at every search
Why have your developers implemented a questionnaire that will pop up EVERY time that I run a search?
