New version is worse
The new version always struggles to get enough signal to load. Also it’s now more difficult to see the details of the only 2 routes I do in and out of London. Used to be able to open it in the morning, press a button and all the details were there. Also for c2c you need to add the number of carriages 4,8 or 10 so we know where to stand
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Stop insisting that I give feedback!
Want to look up some train times please
Poor performance
How do you make an app this bad? It’s slow, information doesn’t load and it often just hangs
Terrible new update
The new update which completely changed the user interface is awful. It’s the same layout as the website which is dislike at the best of times.
Before, my journey in live trains would stay there and all I had to do each morning to check my trains was open the app, and it was there. Now, the journey erases and I have to search again each time I open the app.
I also often find I click on a journey and nothing happens and I can no longer click on anything.
When you click “show earlier trains” it only shows you one. “Trains” is plural which means more than one.
Terrible update with the developers clearly trying to modernise the app. It was perfect before and more importantly, it worked.
Before, my journey in live trains would stay there and all I had to do each morning to check my trains was open the app, and it was there. Now, the journey erases and I have to search again each time I open the app.
I also often find I click on a journey and nothing happens and I can no longer click on anything.
When you click “show earlier trains” it only shows you one. “Trains” is plural which means more than one.
Terrible update with the developers clearly trying to modernise the app. It was perfect before and more importantly, it worked.
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Great user experience!
Great app, using it every day to plan my journey. Reliability is great - I never experienced any issues or schedule discrepancies. The ui has become much better recently. Departure board feature added recently is very nice improvement for those traveling daily.
Useful recent updates
Recent updates to the app have been great. Persisting the departure search results, so when I go back on the app the same journey is there with up-to-date/auto-updating information, is great (having to re enter my journey every time I wanted new info was such a pain before). And the ‘Departure Board’ on the home screen at the moment, including current statuses, is a really nice convenience.
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Live train info not as good since upgrade
I delayed the upgrade for as long as I could as I heard it wasn’t as good. When the old version stopped working in August, I had to upgrade for live train information. The new version regularly fails to load live train information when out and about, especially when on a train. It is slower to access the information, and it’s more cluttered- don’t need to know about seat availability on thameslink as most people just turn up and get on a train, so it can’t be very accurate to say which are busier than others before the trains have set off from Bedford/ Brighton. Needs to be simpler to load up live trains on regular journeys. Would like the old version back
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Slow to load and poor experience
Sorry but this newer UI is a worse user experience. Before it was quicker to load and easy to see a greater number of train options in live and plan view. Now it’s more scrolling and have to click through to see essential information.
Please consider key user needs - mobile, patchy signal, keep focus on most important information in the screen. Avoid us having to scroll through pointless information.
Please consider key user needs - mobile, patchy signal, keep focus on most important information in the screen. Avoid us having to scroll through pointless information.
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App has stopped displaying platform info
Generally useful app but recently there is no platform information being displayed, for Waterloo. For such a big
Station the platform info is vital during rush hour
Station the platform info is vital during rush hour
Why change the Disruptions page?
What have you done to the app. Finding works or disruption used to be great, now just a long list. Useless. Developers who obviously never actually use the app.
As erratic as the trains
Has a constant failure to load despite having a good mobile connection. Must be all the adverts - it can’t cope. Used to be good until adverts increased.
Slow and riddled with adverts
Poor quality when it does work (the menu bar moves up the screen blocking content). Half the time it gets suck on the loading screen and even when it does load it’s painfully slow with adverts clogging up the screen
Another app that was fine totally ruined
The old app was so easy to use and checking trains was so easy now it jams when loading yet a big banner telling you fares frozen manages to load then it takes ages to load journey details why do companies change what works and give you an inferior service after, then all clap themselves on the back give each other a bonus… oh yes because it’s broken Britain at it’s best.
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Updated app no good
Previously clear and easy to use - now just looks like a website with small text and all white; it has lost all its ease of access. Bring back the old style please!
I DON’T WANT TO PLAN A JOURNEY IN THE PAST!!!
I have never, ever wanted to plan a journey in the past. And yet I see this message several times a week. Just show the next trains? It’s not that hard you utter morons.
Also live trains does not show all trains, that then show in journey planner. You’ve got one job.
Also live trains does not show all trains, that then show in journey planner. You’ve got one job.
Bad design and qol
Don’t bother with this app, use citymapper or even Trainline which are both miles better than this. Such a clunky and app with little thought put into user experience
App gratuitously ruined.
Previous app displayed the starting location in planning a journey, and the train location on live journeys. Now the constraints mean I need to run multiple searches just to check a single journey.
Broken Redirects
A recent update broke the redirect functionality when purchasing tickets. It used to redirect reliably to the website of whichever company operates the train you’ll be boarding e.g. Northern Rail, but now it’s seemingly random as to which ticket reseller’s site it directs to which makes buying tickets slower and less convenient as every site has its own registration requirement. Sometimes the redirect fails entirely and the app needs restarting.
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Mr ionut
Lately is going very slowly and poorly 🤷♂️please check
Awful update
I kept getting an error 404 message when I opened the National Rail app so deleted it as thought that would clear it. Unfortunately the previous app has gone and been replaced with this awful update. It’s just messy but the other one worked fine.
Please restore it to how it was before.
I really wish I hadn’t deleted the app now. I could live with the error message popping up.
Please restore it to how it was before.
I really wish I hadn’t deleted the app now. I could live with the error message popping up.
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