Bad
Never loads when u need it to
Difficult to travel via
I tried to plan a journey from Kemble to York via Paddington so I could be joined by a friend in London. I clicked on buy tickets and was sent to GWR but all they gave me was a ticket from Kemble to Paddington. I changed the TOC to LNER and all they gave me was Kings Cross to York. I changed my journey in the LNER planner and they gave me tickets via Cheltenham Spa. I requested via Paddington and it stated no tickets available. I used RTT tickets instead which gave me more options and split tickets. If they can do it why can’t National Rail? I won’t bother with National Rail again.
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How to ruin an app
I’ve had this app for years and it’s always been great. With the latest update you’ve managed to completely ruin it. Takes ages to open and run any searches. More interested in selling tickets and runnings ads than providing the useful train running info it’s provided for many, many years. Thanks!!
Update: well done on managing to make it even worse by adding adverts that pop up when you’re searching for trains. I didn’t think it was possible to make the app worse but you managed it.
Update: well done on managing to make it even worse by adding adverts that pop up when you’re searching for trains. I didn’t think it was possible to make the app worse but you managed it.
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A survey at every search
Why have your developers implemented a questionnaire that will pop up EVERY time that I run a search?
Very poor
It takes an age to load and when it does is glitchy. The layout seems to change at random. Have missed trains because it’s so bad. Also when you ‘select’ a train you can’t unselect but have to start from the beginning. So poor.
Please go back to old version
Old national rail app was great. It was revised a year ish back and now sucks
Painful
The app is really painful to use if you are in a rush. While I’m travelling I’ll find a route and if I close the app while I’m walking and reopen it again, I have to search all over again. Would be great if it worked better offline, and didn’t need to refresh so often in the background.
Stop asking for the same feedback for “before you go” several times a day!!!!!!!!!!
New app is quicker and looks cleaner, but for goodness sake - stop asking for the feedback!
Good improvements
Following a difficult start this app has been developed and has improved as a result. It’s now my to go for rail information as it is the source for all the other apps.
Useless
The old app was great and actually worked. This one is terrible, doesn’t load properly, says no trains are running when trying to plan a journey when they are! Bring back the physical paper timetable book as it was better than this!
Apparently no trains between York and Scarborough anymore according to this app - no direct services exist!
Apparently no trains between York and Scarborough anymore according to this app - no direct services exist!
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Useless
This should be a definitive source of information for train arrivals. However, when you want to check whether a train has arrived, it tries to sell you ticket to go back.
This is yet another example of a broken railway system.
This is yet another example of a broken railway system.
Good
Very good app
Downgraded from a dedicated app to a website
Very disappointing - I understand from a development perspective why this was done, but the app used to be an app. Now it’s just the website being loaded which is clunkier to use.
Horrendous
The new interface is awful, navigation and interaction of the app is terrible in the new version.
Actively putting people off
I want to book a return leaving at 0800 in the morning and returning at 1800
THIS ISN’T OVERLAPPING 😱😱😱😱
THIS ISN’T OVERLAPPING 😱😱😱😱
Worse than bad
I’ve used this app on and off for years. First time back since 2025 and have to say this app is now unusable. Why do developers often make an app worse when their job is to make it better? Not even worthy of one star.
Terrible since last update
Constant issues when opening, keeps crashing and saying connection issues when all other apps work fine. Used it for years absolutely fine.
Too much info
Downloaded app. Enter card number and get asked to pay £1 to an unknown company. Scam?
Rubbish update
Had to download this again after phone theft. This is awful. As a Londoner with oyster I want to know train times and options. This is set up to sell you tickets. I used to be able to see about 10 trains around the time entered in a compact table. Now you see like three only
with all sorts you don’t need. I’m probably not going to use this any more and will look for alternative.
with all sorts you don’t need. I’m probably not going to use this any more and will look for alternative.
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bugs bugs bugs
what has happened. redesign totally confusing. cant find anything. don't know where to even add the station i am
looking for. saved stations
vanished. takes ages. ads dominate. searches disappear or screen goes blue for no reason. totally dysfunctional. This app surely is a National Service. it should be free. but obviously only works if you pay for it awful.
looking for. saved stations
vanished. takes ages. ads dominate. searches disappear or screen goes blue for no reason. totally dysfunctional. This app surely is a National Service. it should be free. but obviously only works if you pay for it awful.
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