Beat the Deadline
Response from developer
Thank you for the fantastic review! We are absolutely thrilled to hear that our app helped you beat your deadline and that your client loved the final logo. Supporting your professional workflow is exactly what we strive for. Happy designing!
Worst experience ever.
Response from developer
We are deeply sorry for this frustrating experience and want to resolve it for you immediately. This payment loop is typically caused by a brief sync delay between the App Store and our servers. Please try closing the app completely, reopening it, and tapping the 'Restore Purchase' button on the subscription screen—this should instantly unlock your weekly access. If the issue persists, please contact our support team directly with your purchase receipt. We are fully committed to manually verifying your account and ensuring you get full access right away!
It’s not working
Response from developer
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience. We occasionally perform essential server updates and maintenance to improve performance, which can temporarily cause generation failures or errors during those brief periods. Please be assured that our system is designed never to deduct any coins or charge for failed attempts. Your 200 coins remain completely safe in your account. The server is fully up and running now, so you can seamlessly generate your logos. If you still encounter any issues, please reach out to our support team directly so we can assist you right away!
SCAM
Response from developer
Thank you for sharing your feedback, and we sincerely apologize for the temporary inconvenience. We experienced a brief server interruption during that specific period, which caused the generation failure. Please be assured that our system is designed not to charge or deduct credits for failed attempts. Your credits remain safe in your account. Since the server is fully up and running, you can now seamlessly create your business logo. If you still face any issues or need assistance with your credits, please reach out to our support team directly. We are always here to help!
Stuck
Response from developer
We sincerely apologize for the frustration. Our AI is constantly learning, and we want to ensure it accurately understands your prompt guidance. Sometimes, using simpler keywords, specifying clear colors, or mentioning a distinct business type works best. We want to look closely into your specific case and help improve your results. Could you please reach out to our support team with the prompt you used? We are fully committed to making this right for you!
Helpful for Quick Logos
Response from developer
Thank you for the wonderful feedback! We are thrilled to hear that the app helped you create clean logos easily, even without prior design experience. We are committed to keeping the tool fast and intuitive for you. Happy designing!
Não consigo criar
Response from developer
Lamentamos muito que você esteja enfrentando problemas para criar seu logo. Queremos muito resolver isso para você. Poderia, por favor, entrar em contato com nossa equipe de suporte detalhando o que acontece quando você tenta criar? Estamos prontos para ajudar a corrigir o problema!
Pessimo
Response from developer
Lamentamos muito que a sua experiência com a criação de logos não tenha sido satisfatória. Estamos trabalhando continuamente para atualizar nossas ferramentas e melhorar a qualidade dos designs gerados. Se puder, entre em contato com o nosso suporte para compartilhar suas sugestões ou nos dizer o que podemos melhorar. Seu feedback é muito importante para nós!
Subscription
Response from developer
Thank you for sharing your feedback, and we appreciate you trying out our app. We want to clarify that our 3-day free trial provides access to the premium features and templates within the subscription package. However, certain advanced generations or one-time premium credits/tokens may be managed separately outside the base trial package. If you believe there has been a technical misconnect or an error with your trial activation, please contact our support team directly. We would be happy to look into your account status and assist you further!
Terrible
Response from developer
We are sincerely sorry to hear that you had a bad experience with our app. We always want to ensure our tools provide real value to our users. Could you please reach out to our support team and share more details about what went wrong or what features you felt were missing? We are fully committed to improving and making this right for you!
语言
Response from developer
感谢 your 4星好评！我们的应用支持中文。如果您的手机系统语言已设置为中文，应用会自动切换。若未成功切换，建议您前往手机的“设置” -> 找到我们的应用 -> 选择“语言”并设置为中文。如果依然有问题，欢迎随时联系我们的支持团队！
哇哦什么大制作
Response from developer
非常感谢您的极高评价！得知您对我们的应用感到满意并喜爱，我们整个团队都感到非常荣幸。我们会继续努力，为您带来更优质、更流畅的设计体验。祝您使用愉快！
No response from support
Response from developer
Hi, we sincerely apologize for the frustration. Our technical team has identified the issue and is preparing a fix. We will be releasing an update shortly to ensure you receive your content. Most importantly, our support team will reach out to you personally as soon as the update is live to confirm that everything is working perfectly for you. Thank you for your patience while we make this right.
nutzlos
Response from developer
Hallo, vielen Dank für Ihr Feedback. Wir entschuldigen uns für die Unannehmlichkeiten. KI-Modelle haben manchmal Schwierigkeiten, Text in Bildern korrekt darzustellen. Wir arbeiten intensiv an der Verbesserung dieser Funktion. Bitte kontaktieren Sie uns unter support@apptomic.net, damit wir Ihnen mit Ihren Credits helfen und Tipps für bessere Ergebnisse geben können.
Worst Logo Maker
Response from developer
Hi there, thank you for your honest feedback. We're sorry the results weren't what you expected. Since our app uses AI, the quality of the logo often depends heavily on the detail and clarity of the prompt provided. We recommend using specific keywords for better results. Regarding our pricing, we strive to keep our AI servers running efficiently, but we take your comments on the coin system seriously. We are constantly updating our models to provide more professional designs. Please contact us at support@apptomic.net so we can guide you on getting the best out of the app or look into your concerns.
没有中文
Response from developer
您好，感谢您的反馈。我们的应用已经支持中文语言。请检查您的设备语言设置，并确保其已设置为中文。如果您仍然遇到任何问题，请随时通过 support@apptomic.net 与 we 我们联系，以便我们为您提供进一步的协助。
Frustrated
Couldn’t access purchase on desktop
No clear Apple login path
App unusable after purchase
Response from developer
Hi, we’re sorry for the confusion. Currently, our app is exclusively available on mobile devices (iOS) and does not have a web or desktop version. This is likely why you're having trouble accessing it there. Regarding the credits, they support the high server costs of AI generation. We would love to help you get started on your mobile device—please contact us at support@apptomic.net so we can look into your purchase and ensure everything is working correctly for you.
Bad AI
Response from developer
Hi, thank you for the feedback. We’re sorry you had trouble with the text input. To ensure your text appears correctly, please make sure it's included clearly within your prompt (e.g., 'a logo with the text [Your Name]'). We are constantly refining our text-rendering engine to make it as seamless as possible. While ChatGPT is great for text, our app is specifically optimized for logo aesthetics. We’d love to help you get the right result—please reach out to us at support@apptomic.net.
Pay for the App and Must Buy Credits
So what is the point of my Paying for the app if I need to pay for credits to use it!?
Scammers - Keep Away
Response from developer
Hi, we sincerely apologize for the confusion. The initial app purchase provides access to all premium editing tools, fonts, and high-resolution exports. However, AI image generation involves very high external server costs for every single request, which is why a credit system is in place. We are working on ways to include more complimentary credits with the initial purchase to provide better value. Please contact us at support@apptomic.net so we can look into your account and assist you further.
What a con!
Response from developer
Hi, we sincerely apologize for the confusion. The initial purchase covers the app's premium features and tools, while the credits are required to cover the high server costs of AI generation. However, we value your feedback and are looking into ways to provide more value for our users. Please reach out to us at support@apptomic.net so we can look into your purchase and make this right for you.
