NO GO ZONE
Terrible app, constantly stops you from riding and says I’m in a no go zone when I’m in a green space. Waste of top up, use lime or other scooters
Can’t register
From USA in Doha for a day but couldn’t use because it required phone number OTP registration and my phone couldn’t receive text even though any other number can text me. Very stupid first time setup.
Otp
Otp not working
Terrible support team
I payed to Activate a scooter which after many attempts it was only rooling and the throttle on it was clearly not working. I had only rolled a distance of about 2 meters and submit a ticket with proof of fault. I had a simple request of refunding the money that was used for this faulty trip. The support team responded to me that they will check the scooter and get back to me and over a month later this ticket is ignored and still under process. My only question is why hire a support team if they cant take care of a simple request. I do not recommend this app to anyone especially since i have discovered better competitors.
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scooter was not working and they charge me
scooter was not working and they charge me ,, i have tried to contact them but never help and solve the problem
Scooters not showing in the map
The app fails to display available scooters on the map, even though there are some nearby. This makes it impossible to use the service, which is really frustrating. Please fix this issue.
Dangerous
The territory marked on their GPS map was inaccurate and marked me off course when I was in a legal zone that I had been in many times before. Then, rather than slowing to a stop, it abruptly stopped and threw me from the scooter. I sustained significant injuries and damage to personal property. I asked the company for some acknowledgment, providing abundant evidence. They blamed me and would not even refund 3 riyals for the bad ride. Every doctor and nurse I spoke to mentioned injuries they had seen from this service and, to be fair, others with the same business model. There are so many other ways to get places.
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App requires OTP that doesn’t work
For visitors, this app is useless. You can’t create an account without providing a cell phone number and unfortunately, in many cases, your cell phone number will not work in Qatar if you have switched to a data only SIM. As a result you cannot get the required code the app does not function.
Very Disappointing!
This App is not working on iPhone!
I tried to use the App back in November 2023 and it was giving a black screen after entering the OTP number. And now 3 months later it’s still giving the same lack screen despite updating to latest version of the App (1.15.3) and latest iOS (17.3.1) as of today; the Loop App is still giving the black screen!
It seems that it’s either the developers don’t care or unable to fix this bug!
I tried to use the App back in November 2023 and it was giving a black screen after entering the OTP number. And now 3 months later it’s still giving the same lack screen despite updating to latest version of the App (1.15.3) and latest iOS (17.3.1) as of today; the Loop App is still giving the black screen!
It seems that it’s either the developers don’t care or unable to fix this bug!
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Don’t bother!!
OTP never comes through! Tried my phone, and my wife’s phone! Go somewhere else for scooter rental!
5 scooters in one time not working properly
I changed 5 scooters after starting time, and every time they deducted 2 QR to start the time, and after I started the scooter wasn’t working properly, and I had to change it again for 5 times.
Review
It was a bad experience
No response
Scooter was not working and no action
No response
Scooter was not working and no action
Doesn’t sent OTP
As others have mentioned, no OTP codes are sent out. Ended up using bird scooters instead
Additional service required
It’s better to add vehicles cars sharing similar to the scooters.
No Response
One hour waiting for resolving my problem as the scooter stop from customer support without any response.
Very Enjoyable
Easy to use and enjoying
Keeps crashing
App keeps crashing
Don’t bother
You register and the OTP doesn’t some through. Waste of your time. Look for a scooter from a different company
Terrible
I couldn’t find any scooters around for days…
App is not working
After the last update, screen is completely black
Response from developer
Hi, We are sorry for the inconvenience caused. Kindly share your concern along with the error screenshot at support@loopmobility.co for further assistance.
