Too many updates
Way too many updates compared to its competitors
Generally use tap on Phone to take payment and then the one time you need your card machine it needs to do a 15 minute update
Also seems very slow compared to its competitors. There have been times when I’ve been trying to tap to take payment using my phone and it takes forever to load so have used my other provider. Just seems a very unstable platform especially compared to provider that begins with IZ!
Generally use tap on Phone to take payment and then the one time you need your card machine it needs to do a 15 minute update
Also seems very slow compared to its competitors. There have been times when I’ve been trying to tap to take payment using my phone and it takes forever to load so have used my other provider. Just seems a very unstable platform especially compared to provider that begins with IZ!
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Response from developer
Thank you for the feedback. We’re sorry the app has felt slow and disruptive at busy moments. We know speed and reliability matter most when you’re taking payments, and we’ll keep working to improve that experience.
Not Recommended – Unreliable and Unexplained Restrictions
The service from Lopay was good while it lasted, but unfortunately our experience has ended on a very disappointing note.
Yesterday, we discovered that Payment Links and QR Payments had been suspended on our account. This was particularly frustrating because we had used these payment methods previously without any issues.
We contacted Lopay customer service via their messaging service to find out what had happened and why these facilities had suddenly been removed. After some communication, we received a response from someone named Ronaldo stating:
“Our Review team has decided that we’re unable to enable Payment Links on your account at this time.”
We were also told that, due to Lopay not being a high-risk card processor, they operate under strict restrictions and could not provide any further details.
Unfortunately, this is not acceptable from a business perspective. As a reputable company, we cannot put our own credibility at risk by advertising to customers that we accept card payments through Payment Links and QR Payments, only to discover without warning that these services have been suspended.
The biggest issue for us is not simply that the services were restricted — businesses can understand that providers have policies and compliance requirements. The problem is the lack of transparency and, more importantly, the lack of notification that these payment methods had been suspended.
Long story short, we have immediately switched to another reliable payment provider that offers these payment methods as standard, without placing our business in a position where we could potentially disappoint or inconvenience our customers.
Our verdict?
Unfortunately, we do not recommend Lopay for businesses that require reliable and predictable card payment services.
The service may have been good while it lasted, but reliability and transparency are essential when you're dealing with your customers and your company's reputation.
Yesterday, we discovered that Payment Links and QR Payments had been suspended on our account. This was particularly frustrating because we had used these payment methods previously without any issues.
We contacted Lopay customer service via their messaging service to find out what had happened and why these facilities had suddenly been removed. After some communication, we received a response from someone named Ronaldo stating:
“Our Review team has decided that we’re unable to enable Payment Links on your account at this time.”
We were also told that, due to Lopay not being a high-risk card processor, they operate under strict restrictions and could not provide any further details.
Unfortunately, this is not acceptable from a business perspective. As a reputable company, we cannot put our own credibility at risk by advertising to customers that we accept card payments through Payment Links and QR Payments, only to discover without warning that these services have been suspended.
The biggest issue for us is not simply that the services were restricted — businesses can understand that providers have policies and compliance requirements. The problem is the lack of transparency and, more importantly, the lack of notification that these payment methods had been suspended.
Long story short, we have immediately switched to another reliable payment provider that offers these payment methods as standard, without placing our business in a position where we could potentially disappoint or inconvenience our customers.
Our verdict?
Unfortunately, we do not recommend Lopay for businesses that require reliable and predictable card payment services.
The service may have been good while it lasted, but reliability and transparency are essential when you're dealing with your customers and your company's reputation.
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Response from developer
Thank you, Mario, for sharing this. We’re sorry your experience changed in a way that caused disruption and concern for your business. We understand how important clear, dependable payment tools are, and we’ve made sure your feedback is shared with the team. Please do reach out to us on support@lopay.com and we would be happy to assist you.
Bad connection
When I start it is was good at the moment very struggling about Internet connection taking payment
Update
It has taken me ages to update as it kept timing out
Osteopathy Business
Have been using for payments for my Osteopathy business. Very handy, and can take payments if doing home visits or send links for pre payment for appointments.
Worst APP EVER
Suspended account and stole all my money. Stick with the big boys card payments - not this one they make money by taking your money hostage. THERE is NO real people you can contact
Outstanding
If you’re having a stable reception from your network the perfect device.
Mike
Stop sending these messages every 2 minutes ffs
Ease of use
Quick and easy and simple enough to have on your phone - no costly terminals. Also track stock. It’s great!
Lopay card reader
I’ve been using discord Machine for more than two years more than happy it’s very low right? I recommend in every small business.
Taxi driver
Excellent
Mr Aqil Hussein
Lopay is fantastic
Reader
Great bit of kit I’ve recommended this 5 times and have no fees for £5,000 worth of transactions!!!
Tire pros
3
Response from developer
Thanks so much for the great feedback! We're glad to hear Lopay is working well for you, and we really appreciate you taking the time to leave a review.
I would not recommend this platform to anyone. They frequently hold users’ funds during transactions
As a businessman, I wouldn’t recommend it to anyone
Timor Taxi
Very good service, recommendable job.
Am happy with the service and product.
Am happy with the service and product.
Payment
Very good
Mr Mahmood
Very good
Unreliable
I drive a taxi and I’ve had this system for over a year. Fantastic at first. Unfortunately, it seems to work when it wants to work. Constantly disconnecting the keypad from my phone. No amount of reconnecting makes it work. I’ve been in touch with the help centre but on the whole, for me for the type of work I need I personally wouldn’t recommend
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Always
Something can’t connect easy with internet…slowly and take over the time
