Latest Update failure
I am a longtime subscriber who is utterly disappointed in the latest app update. For some very strange reason every practice has had mandatory 30 second breaks incorporated into the flow - it is so distracting- a 20 minute practice has one break and a 30 min practice has 2 breaks that require stopping mid flow to dismiss! Additionally, every practice previously had background music through the entire video, the music disables after 1-2 minutes and never comes back on! I contacted customer support to ask how to disable the breaks and keep the music on and was told I cannot - that these are “new upgrades” to the program. What??? These have to be someone’s big mistakes and not intentional- right? I am an annual subscriber and I guess I will have to next write to ask for a refund for my remaining subscription - these changes make this app useless to me now and I will be using other yoga apps. Very disappointed with the changes and customer service.
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Response from developer
We're sorry to hear about the issue with your favorites. Please contact our customer support so we can assist you in resolving this matter. Thank you for bringing this to our attention.
Subscription cancellation
I have been trying to find a way to cancel my subscription as I’ve never had the app & have check subscriptions in Apple Pay but nothing is on my phone for this app yet $50 a fortnight continues to come out. I’ve visited the website multiple times to find an email address to contact but they layer it so thickly with pre answer questions that you can’t actually speak to someone to have it cancelled.
Be prepared that if you get a subscription that you’ll struggle to cancel it while the eye continues to take your money for months on end.
Be prepared that if you get a subscription that you’ll struggle to cancel it while the eye continues to take your money for months on end.
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Response from developer
We're sorry to hear about the trouble you're experiencing. Please contact our customer support for assistance with canceling your subscription and stopping future charges. We'll make sure your feedback reaches the relevant team.
Don’t bother
Not a single free feature, must sign in and pay to access anything. Why even list as a free app
Worst ever
They take your money even after you cancel, and keep taking it month after month and refund nothing.
Response from developer
We're truly sorry to hear about your experience. Please reach out to our customer support team for assistance with the billing issue.
SCAM!!!!
DO NOT GET THIS!! In February I got the “free” printable version and noticed that I got charged $34. I thought oh well I’ll use it, see how it does. It is now August and I have noticed on my credit card statement that I have been billed $34.99 every month, my bad for not checking that, but, there have been 2 other companies billing me at $39.99 every month that are both linked to this app!! Now I’m dealing with trying to get it to stop, let alone getting my money back!!
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