Marcus saved the at or airBandB
Marcus helped me kill all the ants and helped my stay at the Airbnb so much more pleasant! His expertise and friendliness made my visit to Lowe’s the best ever
Ordering is easy, “Offers” are annoying
I found exactly what I was looking for and placing the order was easy. However, after placing the order, I got 4 pop-ups for “offers” like ARRP, and serious radio. That is annoying.
Very Helpful Associate
Brian at Store 1186, was very helpful. I brought my mother to look for a refrigerator, and her explained everything in detail and made sure that she was pleased. Thanks, Brian!
Lowe’s customer service
Lowe’s has awful customer service. I waited 20 minutes for someone to assist me with wire. Put down the rest of the items I was going to purchase and went to Home Depot. Within 5 minutes I had my wire
Good
Great store and friendly helpful workers
Constantly have to sign in
Every time I try to make a purchase on the app I’m prompted to sign back in. When I do the purchase vanishes from my cart and I have to repeat the process all over again
Home shopping
I love the free delivery service big help for me as going in stores is hard everyone wears so many smells Asthma and cologne do NOT get along
I am on the verge of not doing business with Lowes.
As of Sunday, August 23rd 2026 at 8:28am a delivery person shows up as i am just waking up and looking at the security cameras. He walks past the front door which has a huge welcome sign by it with a doorbell camera beside it.
He walks 20 steps beyond towards the middle of the house and up 8 steps to deliver the package where there is a 9x16 sign that reads in bold font “this door is blocked” with a huge planter box in front of the door. That should have cued some type of logical thinking from the delivery guy, but it didn’t.
This is the 3rd time that orders have been misdelivered by the company that Lowes is contracting with. The second delivery, a couple of months ago was left outside of my fence. The first order was misdelivered with a busted bag of white rocks and a broken paver.
I have been a Lowes customer for many years, but after these three incidents I am weighing on spending my money elsewhere. It is principle. I should not spend my Sunday morning trying to correct what your subcontracted delivery people are not doing - paying attention or using logic.
He walks 20 steps beyond towards the middle of the house and up 8 steps to deliver the package where there is a 9x16 sign that reads in bold font “this door is blocked” with a huge planter box in front of the door. That should have cued some type of logical thinking from the delivery guy, but it didn’t.
This is the 3rd time that orders have been misdelivered by the company that Lowes is contracting with. The second delivery, a couple of months ago was left outside of my fence. The first order was misdelivered with a busted bag of white rocks and a broken paver.
I have been a Lowes customer for many years, but after these three incidents I am weighing on spending my money elsewhere. It is principle. I should not spend my Sunday morning trying to correct what your subcontracted delivery people are not doing - paying attention or using logic.
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Good
Good
Ms
Order site is easy to use.
Smart phone app
I love the app and all the features it has super easy also love the options of lawn fertilizer reason I come to Lowe’s very your competition
Keep it going!!
Keep it going!!
Great Costumer Service❤️❤️
My air conditioner unit for my home went out in the middle of July. The repairman diagnosed a switch, and replaced it but the unit still didn’t work. My homeowner’s insurance has agreed to replace the unit but it is taking forever for the parts to come in. Anyway, with this heat and humidity, my fans have been working 24/7 with no relief but a shower at 2 am helps. So I decided to buy a portable AC unit at Lowe’s in Hinesville. Manager Mr. Mike was so kind in educating me on a floor AC unit, even taking me to the register and loading it in my car. I like to give Mr. Mike many kudos for his dedication in helping me, he was so kind, considerate and a gentleman. As a retired veteran I want to salute him and say thank you many times for helping me get cool🙌🏼🙌🏼👏🏼👏🏼
Retired LTC Madge S Cooks
Retired LTC Madge S Cooks
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No customer service?
Just nicely asked where I could find honeysuckle. Was told I have to look on the tables because they are not given amounts of products. Fine, but no help looking for it or direction about which of the twenty tables it might be on. I left and will go to a small business instead, though I always buy my plants here.
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Shelves
I went to the store to buy a couple shelves and the employee jeccie was good helping but seems bothered and then she checked us off but was rushing me and was making faces because my card needed to be authorized by on my phone and she continued rushing me then when I paid I wanted my receipt to go to my email as well but she just bypassed and when I brought it to her attention she was really annoyed for my request. I asked her if someone could help us since both of the selves were really heavy and she said yes wait outside the door. People at Lowes are always friendly so I was really surprised for this employee’s attitude.
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Rewards
Too confusing
Appliances
Charging for local delivery on a $700 appliance order is interesting
Marcus inside garden
Marcus inside garden
Extremely helpful and helping me find what I needed. He is definitely an asset to your company.
Extremely helpful and helping me find what I needed. He is definitely an asset to your company.
Status tracking
This comment is entirely about the status tracking of an order. They say you are stop 8. Track your order. Tap the link and it just asks if you want directions to the store or a store map.
I like
Very good
Everyone was so helpful and kind
I really enjoy shopping at the garden center
