#1 Store
Best customer service I have ever experienced! I will never shop anywhere else! Thank you Angie and Johnny!
Appliance Purchase
I went to Lowe’s #1032, I bought a GE Washer/Dryer with drawers. Keith took excellent care of us and was very helpful, made suggestions and was going to help me with some clearance items. I really like customer service and Lowe’s has it pretty well mastered, which is rare these days. The only complaint I have is the phone system.
Show more
Cart font
Could you please make the font in the cart dark enough to see? I have a hard time seeing what I’ve saved to buy.
Refrigerator and stove
Brought both refrigerator and stove from Lowe’s and I’m very pleased with my purchases.
horribly bad
It took intervention from customer service to apply my savings. That’s not fair to them because I’m getting frustrated and it’s not their fault
Color options
Want to order black instead of gold & color is shown but won’t allow.
The APP SUCKS
The app demonstrates rock bottom has a basement
Keeps crashing current item view even after reboot, iPad app
I am shopping, choose an item to look at, window pops up, filter on different color/size. Product pops up a bit scrolled out of view, I touch to swipe down to fully see and pop up window goes away with link to my just having looked at it. Repeat process, same crash.
Too difficult to redeem rewards at the register
It’s far too cumbersome to redeem rewards at the register. The idea that you have to enable it in app then wait for a text code, then manually enter a number because your system is not integrated with iPhone messaging to allow Apple to enter the text code for you only to be followed by scanning the QR code again is a bit much, especially when you have products in hand at the register. Did I mention I have to facilitate self check out if I want to leave under 30 minutes, as well?
Russ should be a lot smoother for Lowes card holders. At this point I feel like I’m earning double the rewards offered!
Russ should be a lot smoother for Lowes card holders. At this point I feel like I’m earning double the rewards offered!
Show more
another worthless visit
no one in the stores knows anything. Nobody knows where anything’s at. I don’t know why the hell anybody has a job here.
Excellent service
I’m impressed with the good service I received in these Lowes. Specially Javier who took some of his time to help me. This is my favorite Lowes of all time
Online order
Never has the items
Severe App Overheating / Memory Leak on iPhone 17 Pro Max (iOS 26)
Issue: While using the Lowe's app, the device experiences severe battery drain and extreme heat generation.
The issue worsens the longer the app remains open, indicating a massive background processing loop or memory leak.
Device Details: iPhone 17 Pro Max, running iOS 26.
Troubleshooting Done: Reinstalled app, turned off precise location tracking, and disabled Background App Refresh.
The issue is strictly isolated to the Lowe's app and does not occur anywhere else on the device.
Please optimize the application's processor load and sensor usage for the A19 Pro chip architecture.
The issue worsens the longer the app remains open, indicating a massive background processing loop or memory leak.
Device Details: iPhone 17 Pro Max, running iOS 26.
Troubleshooting Done: Reinstalled app, turned off precise location tracking, and disabled Background App Refresh.
The issue is strictly isolated to the Lowe's app and does not occur anywhere else on the device.
Please optimize the application's processor load and sensor usage for the A19 Pro chip architecture.
Show more
Rewards expire quick
Once you get a reward for purchases they only give you a short time to use them it goes away. Why does it even expire? They should just accumulate. I have lost every reward because it has expired too quickly.
Unusable
Lowes has recently redesigned this app to be absolutely unusable unless you are IIIIINNNNN the store, AANNDDDD connected to the store WiFi, AAAANNNDDD viewing in “store mode”. Even then the app refuses to tell you WHERE IN THE STORE the fracking this IS that you’re trying to find. Shopping from home if fracking trash as well! It defaults to shipping whatever directly to your address for EXPENSIVE shipping and you have to force the app to deliver to the store or arrange for pick up. Then once you ARRIVE to the store, the fracking mindless kids running the “PickUp” section can’t find your things without a barcode. LOWES has taken the phrase, “THE DUMBEST WAY POSSIBLE” and have made it a business practice.
Show more
App not fully functional for me
I was trying to price out the cost of paint and lighting fixtures; and the app won’t allow me to add things to a cart. The rest of the app functions just fine but that doesn’t matter if I can’t buy through the app.
Rewards
Lowes makes it almost next to impossible to cash in the rewards dollars. The application is not use our friendly by any means. Why even bother? Lowes needs to do better.
Customer Service
Really great customer service, just act dumb and someone will always help
Cassie deserves a million stars
Cassie is the most knowledgeable and helpful employee I’ve ever experienced. If she’s not running the store she should be.
Sign in
Took several tries to sign in so I could place my order. Would get & enter verification code & it would empty my car & take it back to sign in. And yes, I entered code in the time limit.
