# 1
Congratulations! You’re my number one recommendation for what camera system NOT to use. Clunky, non-intuitive and glitchy. Please do better…
Does not work well on IPhones
The app continuously quits working on both my wife’s and my IPhones. In order to get it working again you have to delete the app and then reinstall it. What a pain! Seems to work on my IPad, though so may just be an issue with IPhones.
Notifications not working
Notifications just quit working
Doesn’t make sense
Horrible navigation hard to use cameras. Feels like the 1980s.
Constantly not working
This app is constantly glitching. At times notifications stop. Other times, I can’t see any video from the cameras on the live feed. It almost never works correctly.
Unreliable
The app constantly stops working, crashing on launch and no longer sending notifications, requiring me to delete and reinstall. That they still haven’t fixed this is completely unacceptable. Fix your app.
Broken on iOS 26
Needs to be updated for iOS 26, crashes on all my Apple devices and all my clients are yelling at me because they cannot access their cameras anymore! ADI really screwed up the company..
Time to update
I used this app before the last big IOS update and it worked fine. Clearly it needs an update. It is always off line and I have to reload every time I use it.
Awful and Glitchy
I’ve had this app for around 2 years and it is horrible. I wish I had asked more question before agreeing with the cameras my IT guy installed. Now I am stuck with this POS. The user interface is terrible, but the worst thing is every 3 months I have to uninstall and install this software to receive alerts. Doing so fixes the issue every time. But what a complete PITA. I wish the developers would fix this.
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Won’t open
I try to open the app and it crashes before it can even get past the loading screen. You guys suck
What a huge improvement
The Luma View app for my new cameras is a huge improvement over the old Luma Surveillance app. I love that this company continues to develop the app and make it more user friendly. I recently met one of their experts at a C4 Yourself Day event and he showed me so many cool things this app can do that even my technician was not aware of. Keep up the great work!
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Not great
As the home owner this app
Is not at all user friendly. No sound for notifications. Doesn’t always record yet notifications say there’s an intrusion. Sound is not very clear. No technical support unless you’re the installer which delays problem solving
Is not at all user friendly. No sound for notifications. Doesn’t always record yet notifications say there’s an intrusion. Sound is not very clear. No technical support unless you’re the installer which delays problem solving
App crashes
Running latest version of iOS and the app doesn’t work. Continues to crash. Please fix asap as we are unable to view our cameras!
App review
App won’t open.
App crashes all the time
Terrible
Does not work with iOS 26/iPhone 17 Pro
App opens and stays on splash screen for about 20 seconds before it just crashes (disappears).
App won’t open
Just freezes on start up screen and closes. Junk.
Can’t connect
Would like to be able to review it but I can’t it won’t launch ???
App does not work with latest iOS
as another reviewer mentioned this app no longer works. I attempt to open it up, get a loading screen, then the app crashes and brings me back to my Home Screen.
Truly a garbage app from what seems like a garbage company. I’m ready to rip these things out and just go buy a ring.
Truly a garbage app from what seems like a garbage company. I’m ready to rip these things out and just go buy a ring.
App does not work
App does not launch. Home screen says “Luma Surveillance” which is confusing because that is a separate app available for download. After launch the, app crashes. When the app was working it was incredibly slow and would periodically crash.
