App is broken
But after disconnecting from the charger, the app stops working as soon as it drops below 100% battery, which doesn’t allow for much run time.
This needs to be fixed, pronto. The only iPads it will work on now are ones that have automatic updates turned off and have not yet hit 18. Once an iPad updates, there’s no way to roll it back.
Doesn’t work with iPad Pro with usbC
Response from developer
We’re sorry to hear about your experience and we appreciate your feedback. We understand that the compatibility of Lumify probes with USB C devices is a significant concern for you. Currently, Lumify probes do require the Lumify Power Module (LPM) for operation, but we do offer an accessory to attain USB C compatibility. You can find a list of compatible USB C devices in the Product Information section of our Lumify page. We want to assure you that we are actively working on a solution to connect Lumify probes to USB C devices without the need for an LPM. Regarding your customer service experience, we sincerely apologize for any inconvenience caused. We would like to rectify this situation by connecting you directly with one of our account managers and application specialists. They are part of our dedicated direct and remote team who are committed to providing you with the best possible solution for your situation. Please get in touch with our sales team at 1-800-722-9377 so we can address your concerns directly. We value your feedback and are here to support you.
