Lumin User Reviews

Customer Experience

Positive experience32.8% of reviews
Neutral5.3% of reviews
Negative experience61.9% of reviews

~ Based on 189 written reviews from the US App Store.

What users say

Is Lumin Safe?

Lumin: View, Edit, Share PDF appears safe based on user ratings. AppsHunter Safety Score for Lumin is 90/100.

This assessment is based on 885 user ratings, with an App Store average of 4.5/5.

Safety Analysis

87.2% of ratings point to a safe experience
2.1% of ratings suggest some concerns
10.6% of ratings point to a risky experience

~ Based on 885 App Store ratings for Lumin.

Is Lumin Legit?

Lumin: View, Edit, Share PDF appears to be a legitimate app. AppsHunter Legitimacy Score for Lumin is 85/100.

Based on 85 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Terrible

To sign a document just once, you’re forced to create an account and input your cc info. This guarantees a free trial. But when you try to cancel it, it’s impossible. Typing out the process requires a a full days work. To keep it short, don’t use

Good for schoolwork

This App is good for schoolwork (especially English for me)
However the colours in the highlight/draw do not automatically save upon changing which is really annoying because I would like to have the 3-4 colours saved so that I can apply the colour scheme even if I do not finish the annotations in one go
Overall nice app - but could do with some minor improvements
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Actual Thieves

This is the worst decision you can make. This service costs $30 and they do not let you cancel it. I have tried probably 10 times now and contacted customer service. They tell me it is cancelled but I still get charged $30 a month. You would have more fun and get more use out of lighting $360 on fire once a year. The people who run this company should serve time.
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Response from developer

Hi there, I'm sorry to hear about your experience. I would be happy to look into this for you. Please contact me on ella.james@luminpdf.com and I can look into your account and charges to cancel. I look forward to hearing from you.

They stole my private data.

Don't upload anything, they also withdrew money from my account without my permission.

Works Great

Does exactly what I need.

Hate this.

Stick with a subscription, can’t figure out how to bleeping cancel it. 😬😡

In my experience

Best edit app out there!!! Five Stars!!!

Save your time and space

This app and their website has so much potential and they lack the ability to fix the glitches and lack of fixing everything that is wrong with both. I gave up and I’m switching back to adobe unfortunately.

Useful app

Help me a lot with viewing and editing pdf

BEST PDF EDITOR APP

I like the app very much , it is intuitive, user friendly layout.

.

- ужасно долго грузит, когда стираешь объект. это очень неудобно и тормозит процесс обучения
- невозможно сделать двойной экран, было бы намного удобнее если б эта функция была

Good app

Good app

Genial salvo la sincronización con Drive

El programa es soberbio, funciona rápido y súper suave aquí en iPadOS. El problema serio es que al usarlo en sincronía con google drive empiezan a aparecer copias falsas de los documentos. Creo que pueda tener que ver con la copias de seguridad que google va haciendo de los documentos modificados, no lo sé con certeza, pero el caso es que es un verdadero fastidio porque no se puede saber en qué documento se está trabajando, hay que abrirlos y comprarlos con los cual la aplicación pierde su utilidad.
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Doesn’t save changes

Half of my study guide for an exam was completely gone. It just doesn’t save your work reliably. This was the last straw. Deleting.

I love Lumin

I use it on my work and it works very well I’m impressed and it’s my first year using it and will be editing again.😃👍🏽

Charges you $30 a month even if you cancel

DONT USE THIS APP ITS A SCAM! I was attempting the app for combining a document and did not want to sign up for the free trial. I forces you too in order to use the app. Then even after i confirmed I did not have an account with customer support through email, they have been charging me $30 a month behind my back. I don’t even remember giving them my card info. DONT USE THIS APP ITS A SCAM! The craziest part is that they legit told me that I didn’t have an account with them months prior. They thought I would recognize the charges and keep stealing $30 every other month without me knowing. DONT USE THIS APP ITS A SCAM!
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Response from developer

We are grateful that you took the time to leave a review. We are truly sorry to read about your negative experience. We treat any claims of unauthorized billing and lack of account transparency very seriously. If you haven't already, please contact Lumin at support@luminpdf.com so that we can look into providing a refund. Thank you for bringing this matter to our attention.

Annoying and Too Expensive

Wouldn’t let me cancel my free trial as the web browser and app kept crashing when trying to access billing over the course of 2 weeks. $30 a month is too expensive just to sign a document online. I will not be using again

Could not be worse

Forced to use it to annotate a pdf for work. Easily the worst, most infuriating app of all time. Just doesn’t work at all and is simply awful. Makes you sign in two hundred times and “create a workspace” instead of just letting me create an account to edit a PDF. All I want to do is use the app but it won’t even let you do that without making you jump through forty hurdles. The annotate pdf function did NOT work and the ui is plain awful and janky. Avoid, avoid, avoid.
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Response from developer

We sincerely appreciate you taking the time to share your feedback regarding your experience with Lumin. It sounds like the sign-in and initial workspace setup process caused considerable frustration, making it difficult for you to get straight to editing your PDF. We also note your comments about the annotation function not working and the UI being difficult to use. We have escalated your concerns to the relevant team for their review and investigation. Your detailed input is invaluable as we continuously work to improve the user experience. Thank you once again for your review.

Buggy as hell - rly bad w/ apple pencil

App occasionally just scrolls off to one side.
Editing with the apple pencil is a nightmare, the app switches between allowing you to draw to selecting the most recently drawn items, which is horrible for when you’re writing text/equations as it cuts you off and selects random bits of drawings.

Easy to use

The app is simple and easy to use for editing and signing pdf documents

Response from developer

We really appreciate you taking the time to share your feedback. It's great to hear that you find Lumin simple and easy for editing and signing your documents! Thank you so much for your positive review.