Lumino Health Virtual Care

Lumino Health Virtual Care

Virtual Care from Sun Life

36 ratings
142 reviews
Free

Details

  • Released
  • Updated
  • April 4, 2020
  • August 10, 2026

Features

Lumino Health Virtual Care screenshot #1 for iPhone
Lumino Health Virtual Care screenshot #2 for iPhone
Lumino Health Virtual Care screenshot #3 for iPhone
Lumino Health Virtual Care screenshot #4 for iPhone
Lumino Health Virtual Care screenshot #5 for iPhone
iphone
ipad
🖼️Get Icon
Icons↘︎

About

Connect with a wide range of healthcare professionals, including doctors, nurses, and specialists, from home. Get personalized care through secure chat, audio, or video consultations. Access prescriptions and mental health support conveniently.

Connect with doctors and nurses
Secure video consultations
Prescription assistance
Mental health specialists
Add dependents
Integrate with Apple HealthKit
Show original description

What users say

See all reviews
+1

What's New in Lumino Health Virtual Care

5.159.4

August 10, 2026

This update enhances stability and performance, ensuring a smoother experience as you access the care and support you need. Make sure to update your application to enjoy a more seamless experience.

More

User reviews

Telus Health is much better

This app doesn’t have much availability for consultations and you need to book appointments. They do nothing to actually help, just advise you to visit a walk in. Completely pointless.

Response from developer

Hi, thank you for taking the time to share your experience. We’re very sorry to hear that you had trouble booking your appointment, and accessing care. Our goal is to connect members with the most appropriate care based on their needs, and while this sometimes requires redirections to in-person resources, it should have been made clear why this was needed. Please contact us at sunlife-support@dialogue.co so our team can look into what happened and make sure your health needs are being met.

Very limited service

It’s good if your employer pays for a good service, if not they basically cannot do anything except talk to someone who is not really qualified

Response from developer

Hi, thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations. The services available can vary depending on the coverage selected by an employer or plan sponsor. If you have any questions about your available services, please contact us at luminovc.dialogue.co and our team will be happy to review your coverage and assist you.

Virtual call with pascal

Pascal super nice and helpful!

Response from developer

Thank you for the kind words! We'll be sure to pass along your feedback to Pascal — we're so glad they could help. We look forward to continuing to support you!

Love the app, except for one thing…

I can’t download the app on my MacBook. It says it’s only compatible with iPads, iPhones, and strangely, iPods.

Response from developer

We're sorry for the inconvenience! Our app is only available on mobile devices. On your Mac, you can access our services by visiting website luminovc.dialogue.co. For further help, please do not hesitate to contact us at sunlife-support@dialogue.co — we're happy to assist!

Wow

Excellent service comme toujours!

Response from developer

Bonjour, merci pour votre fidélité et votre avis positif ! C'est un plaisir de savoir que vous continuez à avoir une excellente expérience avec Dialogue.

Developer apps

User experience

🐞

Reported Bugs

11 issues

App crashes immediately upon opening

Bug

Login verification email not recognized by app

Bug

Endless redirect loop between app and browser

Bug

Profile page NEXT button remains greyed out despite correct information

Bug

App freezes on location screen during setup

Bug

Chat function closes unexpectedly

Bug

Unable to update app to latest version

Bug

App loading screen hangs indefinitely (15+ minutes)

Bug

Email verification code not provided or recognized

Bug

Zoom/video call drops within app

Bug

Photo upload functionality not working properly

Bug

Requested Features

10 requests

Ability to see provider credentials and choose preferred healthcare professionals

Feature

Clear display of coverage and insurance information within app

Feature

Landscape mode support for iPad users

Feature

Digital insurance card feature for quick access at pharmacy

Feature

Better notification system for appointment reminders and call status

Feature

Improved onboarding process for adding dependents

Feature

Hours of operation clearly displayed

Feature

Direct phone number to contact support

Feature

Option to keep the same therapist for continuity of care

Feature

Virtual meeting link provided in appointment confirmation

Feature

FAQ

What is Lumino Health Virtual Care?

Lumino Health Virtual Care is a service that allows you to connect with a team of healthcare professionals, including doctors, nurses, and specialists, from the comfort of your home. You can receive personalized care through secure chat, audio, or video consultations.

What kind of healthcare professionals can I connect with?

You can connect with a variety of healthcare professionals, such as doctors, nurses, nurse practitioners, mental health specialists, and nutritionists. Some specialists may require an additional fee for their services.

How much does Lumino Health Virtual Care cost?

Based on the provided information, the app is free to download and use. However, some specialized consultations, like with nutritionists, may incur a fee.

Can I add my family members to the app?

Yes, you can add your eligible dependents to Lumino Health Virtual Care. This allows them to access the same virtual care services that you can.

What are the common use cases for this app?

Common use cases include seeking medical advice for common ailments, getting help with prescriptions, connecting with mental health professionals for support, and consulting with other healthcare providers like nutritionists for specific health goals.