Lumino Health Virtual Care

Lumino Health Virtual Care

Virtual Care from Sun Life

37 ratings
151 reviews
Free

Details

  • Released
  • Updated
  • April 4, 2020
  • September 14, 2026

Features

Lumino Health Virtual Care screenshot #1 for iPhone
Lumino Health Virtual Care screenshot #2 for iPhone
Lumino Health Virtual Care screenshot #3 for iPhone
Lumino Health Virtual Care screenshot #4 for iPhone
Lumino Health Virtual Care screenshot #5 for iPhone
iphone
ipad
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About

Connect with a wide range of healthcare professionals, including doctors, nurses, and specialists, from home. Get personalized care through secure chat, audio, or video consultations. Access prescriptions and mental health support conveniently.

Connect with doctors and nurses
Secure video consultations
Prescription assistance
Mental health specialists
Add dependents
Integrate with Apple HealthKit
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What users say

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What's New in Lumino Health Virtual Care

5.183.2

September 14, 2026

This update enhances stability and performance, ensuring a smoother experience as you access the care and support you need. Make sure to update your application to enjoy a more seamless experience.

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User reviews

811 fait une meilleure job

Je pensais avoir une bronchite, l’infirmière ma pause des questions pour au final m’envoyer au urgence ou j’ai attendu 20 heures pour qu’il me dise que ces pas urgent que j’aurais du prendre un rendez-vous dans un sans-rendez-vous… pour finalement me faire dire que c’est bien une bronchite. L’appli m’a seulement faite perdre mon temps le 811 m’aurais orienté dans du sans-rendez-vous. Il peuvent rien faire de concret.
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Merci!

Médecin professionnel et proactif, rendez-vous à l’heure prévue et obtenu rapidement. Merci!

Does not work

Never ending loop - can’t log in. No app support. Please fix!

Get Care Now

The option is only for mental health; options to get care for skin irritations is not available. Called sunlife; contact lumino-nobody helps

Response from developer

Hello, thank you for this comment. We are very sorry that you were unable to connect to Physical Health services. Please feel free to reach out to luminovc.dialogue.co, we will be able to help insure you have access to all the services offered through your plan.

Timely and thoughtful treatment

I caught cold symptoms, horrified by fatigue, sore throat, thick sputum, thick yellow running noses, and could not sleep well during night due to congestion. Thinking long waiting time in ER, or waiting time with mu GP all got my headache worse. Luckily, my husband’s company having this virtual care service. I was happy to see the RN and nurse practitioner at my home. The nurses asked my symptoms in details, and gave advice of sinus rinse, night Tyleno Sinus, lot of rest, lots of water, and taught me the indicators of go to hospital ER. It works well on me. I love the timely and thorough care.
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Response from developer

Hi! Thank you for taking the time to share such a detailed review. We’re so pleased to hear that our care team was able to provide timely, thorough support when you needed it most. It’s wonderful to know that the guidance and care you received helped you feel better and gave you confidence in managing your symptoms. We truly appreciate your kind words and are grateful for your trust.

Developer apps

User experience

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Reported Bugs

11 issues

App crashes immediately upon opening

Bug

Login verification email not recognized by app

Bug

Endless redirect loop between app and browser

Bug

Profile page NEXT button remains greyed out despite correct information

Bug

App freezes on location screen during setup

Bug

Chat function closes unexpectedly

Bug

Unable to update app to latest version

Bug

App loading screen hangs indefinitely (15+ minutes)

Bug

Email verification code not provided or recognized

Bug

Zoom/video call drops within app

Bug

Photo upload functionality not working properly

Bug

Requested Features

10 requests

Ability to see provider credentials and choose preferred healthcare professionals

Feature

Clear display of coverage and insurance information within app

Feature

Landscape mode support for iPad users

Feature

Digital insurance card feature for quick access at pharmacy

Feature

Better notification system for appointment reminders and call status

Feature

Improved onboarding process for adding dependents

Feature

Hours of operation clearly displayed

Feature

Direct phone number to contact support

Feature

Option to keep the same therapist for continuity of care

Feature

Virtual meeting link provided in appointment confirmation

Feature

FAQ

What is Lumino Health Virtual Care?

Lumino Health Virtual Care is a service that allows you to connect with a team of healthcare professionals, including doctors, nurses, and specialists, from the comfort of your home. You can receive personalized care through secure chat, audio, or video consultations.

What kind of healthcare professionals can I connect with?

You can connect with a variety of healthcare professionals, such as doctors, nurses, nurse practitioners, mental health specialists, and nutritionists. Some specialists may require an additional fee for their services.

How much does Lumino Health Virtual Care cost?

Based on the provided information, the app is free to download and use. However, some specialized consultations, like with nutritionists, may incur a fee.

Can I add my family members to the app?

Yes, you can add your eligible dependents to Lumino Health Virtual Care. This allows them to access the same virtual care services that you can.

What are the common use cases for this app?

Common use cases include seeking medical advice for common ailments, getting help with prescriptions, connecting with mental health professionals for support, and consulting with other healthcare providers like nutritionists for specific health goals.