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Lumino Health Virtual Care

Lumino Health Virtual Care

Virtual Care from Sun Life

36 ratings
138 reviews
💪 Health & Fitness
🏥 Medical
Free

Details

  • Released
  • Updated
  • April 4, 2020
  • July 20, 2026

Features

Developer

Dialogue Technologies Inc
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Lumino Health Virtual Care screenshot #1 for iPhone
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Reviews summary↘︎
⭐138
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About

Connect with a wide range of healthcare professionals, including doctors, nurses, and specialists, from home. Get personalized care through secure chat, audio, or video consultations. Access prescriptions and mental health support conveniently.

✓Connect with doctors and nurses
✓Secure video consultations
✓Prescription assistance
✓Mental health specialists
✓Add dependents
✓Integrate with Apple HealthKit
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What users say

Summarized from real user reviews of Lumino Health Virtual Care. Based on 36 reviews and a 4.4/5 average, it highlights the 10 positives and 11 negatives reviewers mention most about this Health & Fitness app.

Positive things

  • 🚀Quick appointment booking and fast response times
  • 👨‍⚕️Professional and compassionate healthcare providers
  • 💻Easy-to-use app interface and intuitive navigation
  • 🏥Convenient alternative to emergency rooms and long wait times
  • 📱Accessible virtual care for rural and underserved areas
  • 💬Chat history retained for easy reference
  • ⏱️Same-day consultations available
  • 📋Prescriptions sent directly to pharmacies
  • 🎯Efficient triage and diagnosis process
  • 🌍24/7 availability of healthcare professionals

Negative things

  • ⚠️Frequently refers patients to physical clinics instead of providing care
  • ⏳Long wait times despite virtual service claims
  • 🔄Inconsistent service quality across different providers
  • 🚫Limited ability to handle complex medical issues
  • 📋Requires excessive information gathering before consultations
  • 👥Difficulty managing dependents and family accounts
  • 🔐Poor security and data privacy concerns
  • 💳Unclear coverage information and billing details
  • 🎯Generic advice without personalized care
  • 😤Some unprofessional and rude healthcare providers
  • 🔍Lack of transparency about provider credentials
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+1

What's New in Lumino Health Virtual Care

5.143.31

July 20, 2026

This update enhances stability and performance, ensuring a smoother experience as you access the care and support you need. Make sure to update your application to enjoy a more seamless experience.

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User reviews

Most RecentHighest RatedLowest Rated

Wow

Excellent service comme toujours!
B BoardmanB Boardman

Response from developer

Bonjour, merci pour votre fidélité et votre avis positif ! C'est un plaisir de savoir que vous continuez à avoir une excellente expérience avec Dialogue.

Canada Day consult

Contacted LuminoVC about a skin concern. My account was easy to set up and the appointment was the same day. The nurse practitioner contacted me at the exact time that they said that they would. Appointment took less than 15 minutes and a prescription was sent to my local pharmacy. Very easy and user-friendly.. Would definitely recommend. Also nice that I did not have to go to a walk-in and I could do the virtual appointment from my home.
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Martis03Martis03

Response from developer

Hi! Thank you for taking the time to share such thoughtful feedback. We’re delighted to hear that setting up your account was easy, you were able to book a same-day appointment, and that your virtual visit was convenient and efficient. It’s wonderful to know you had a positive experience from the comfort of your home. Thank you for your recommendation, we truly appreciate your support!

Not as good as Telus health

I had tried Lumino multiple times but every time I ended up being ask to go in person and see a walk in or family doctor, including a time I asked for a doctor’s note and another time I asked for a blood test req, both of which I was able to get the support I needed from Telus Health. I don’t recommend it if you want to save time, I ended up wasting more time.
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Yuiip34Yuiip34

Response from developer

Hi, we’re sorry to hear that your experience didn’t meet your expectations, and for the frustration this must have caused. Please feel free to reach out to sunlife-support@dialogue.co so our team can review your experience, answer any questions, and see how we can best assist you.

AMAZING

I had such a great experience. Very easy to setup everything and get answers fast.
ALFmykALFmyk

Response from developer

Hi! Thank you for your kind feedback. We’re delighted to hear that getting started was simple and that you were able to get the answers you needed without delay. We truly appreciate you taking the time to share your experience!

Amazing doctor

Amazing help thank you so much
klopiucaferoklopiucafero

Response from developer

Hello, and thank you for taking the time to provide this review. We are very glad to hear you had a positive experience using Lumino Health Virtual Care services, and how to continue being able to support you in the future.

See 133 more reviews

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User experience

🐞

Reported Bugs

11 issues

App crashes immediately upon opening

Bug

Login verification email not recognized by app

Bug

Endless redirect loop between app and browser

Bug

Profile page NEXT button remains greyed out despite correct information

Bug

App freezes on location screen during setup

Bug

Chat function closes unexpectedly

Bug

Unable to update app to latest version

Bug

App loading screen hangs indefinitely (15+ minutes)

Bug

Email verification code not provided or recognized

Bug

Zoom/video call drops within app

Bug

Photo upload functionality not working properly

Bug
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Requested Features

10 requests

Ability to see provider credentials and choose preferred healthcare professionals

Feature

Clear display of coverage and insurance information within app

Feature

Landscape mode support for iPad users

Feature

Digital insurance card feature for quick access at pharmacy

Feature

Better notification system for appointment reminders and call status

Feature

Improved onboarding process for adding dependents

Feature

Hours of operation clearly displayed

Feature

Direct phone number to contact support

Feature

Option to keep the same therapist for continuity of care

Feature

Virtual meeting link provided in appointment confirmation

Feature

FAQ

What is Lumino Health Virtual Care?

Lumino Health Virtual Care is a service that allows you to connect with a team of healthcare professionals, including doctors, nurses, and specialists, from the comfort of your home. You can receive personalized care through secure chat, audio, or video consultations.

What kind of healthcare professionals can I connect with?

You can connect with a variety of healthcare professionals, such as doctors, nurses, nurse practitioners, mental health specialists, and nutritionists. Some specialists may require an additional fee for their services.

How much does Lumino Health Virtual Care cost?

Based on the provided information, the app is free to download and use. However, some specialized consultations, like with nutritionists, may incur a fee.

Can I add my family members to the app?

Yes, you can add your eligible dependents to Lumino Health Virtual Care. This allows them to access the same virtual care services that you can.

What are the common use cases for this app?

Common use cases include seeking medical advice for common ailments, getting help with prescriptions, connecting with mental health professionals for support, and consulting with other healthcare providers like nutritionists for specific health goals.