Telus Health is much better
Response from developer
Hi, thank you for taking the time to share your experience. We’re very sorry to hear that you had trouble booking your appointment, and accessing care. Our goal is to connect members with the most appropriate care based on their needs, and while this sometimes requires redirections to in-person resources, it should have been made clear why this was needed. Please contact us at sunlife-support@dialogue.co so our team can look into what happened and make sure your health needs are being met.
Very limited service
Response from developer
Hi, thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations. The services available can vary depending on the coverage selected by an employer or plan sponsor. If you have any questions about your available services, please contact us at luminovc.dialogue.co and our team will be happy to review your coverage and assist you.
Virtual call with pascal
Response from developer
Thank you for the kind words! We'll be sure to pass along your feedback to Pascal — we're so glad they could help. We look forward to continuing to support you!
Love the app, except for one thing…
Response from developer
We're sorry for the inconvenience! Our app is only available on mobile devices. On your Mac, you can access our services by visiting website luminovc.dialogue.co. For further help, please do not hesitate to contact us at sunlife-support@dialogue.co — we're happy to assist!
Wow
Response from developer
Bonjour, merci pour votre fidélité et votre avis positif ! C'est un plaisir de savoir que vous continuez à avoir une excellente expérience avec Dialogue.
Canada Day consult
Response from developer
Hi! Thank you for taking the time to share such thoughtful feedback. We’re delighted to hear that setting up your account was easy, you were able to book a same-day appointment, and that your virtual visit was convenient and efficient. It’s wonderful to know you had a positive experience from the comfort of your home. Thank you for your recommendation, we truly appreciate your support!
Not as good as Telus health
Response from developer
Hi, we’re sorry to hear that your experience didn’t meet your expectations, and for the frustration this must have caused. Please feel free to reach out to sunlife-support@dialogue.co so our team can review your experience, answer any questions, and see how we can best assist you.
AMAZING
Response from developer
Hi! Thank you for your kind feedback. We’re delighted to hear that getting started was simple and that you were able to get the answers you needed without delay. We truly appreciate you taking the time to share your experience!
Amazing doctor
Response from developer
Hello, and thank you for taking the time to provide this review. We are very glad to hear you had a positive experience using Lumino Health Virtual Care services, and how to continue being able to support you in the future.
Great app.
Response from developer
Hello, thank you for your feedback! We’re so glad to hear that accessing care and obtaining the information you needed was a smooth experience. We appreciate your trust and thank you for taking the time to share your experience.
Great and fast service
Got help incredibly rapidly.
Highly recommend.
Response from developer
Hi! Thank you for your kind feedback. We’re delighted to hear that you were able to get the support you needed in a timely manner. Your recommendation means a great deal to us, and we appreciate you taking the time to share your experience.
Consultation pour un enfant
Response from developer
Bonjour! Merci beaucoup pour votre commentaire. Nous sommes ravis d’apprendre que la consultation de votre enfant a dépassé vos attentes. Votre retour nous fait très plaisir et nous encourage à continuer d’offrir un service de qualité.
Headache
Response from developer
Hi, we’re sorry to hear that your experience did not match your expectations, and apologize for any frustration this has caused. Please reach out to sunlife-support@dialogue.co so our team can review your situation and help guide you to the most appropriate care options.
Grateful
The nurse I spoke to asked enough questions to let me know if I needed to go to the ER, or if booking an appointment would be okay.
Response from developer
Hi! Thank you for sharing your experience. We’re so glad our care team was able to provide guidance and help you make an informed decision about the next steps for your care. We appreciate your trust and are grateful to be part of your healthcare journey.
Julie Hunter
Response from developer
Bonjour! Merci pour votre message. Nous sommes ravis d’apprendre que votre expérience a été à la fois professionnelle et positive. Votre retour est très apprécié!
Great experience
Response from developer
Hello, thank you for this feedback. We are happy to hear you were able to obtain clear, supportive and helpful care from our team. Please always feel free to use Lumino Health Virtual Care in the future, we hope to always be there to support you.
Call quality
Response from developer
Hello, thank you for this feedback. It is very important that communication between you and your practitioner be clear and understanding, and we can help make sure that you do not experience this issue going forward. Please feel free to reach out to our team at sunlife-support@dialogue.co, we'd be happy to help however needed.
Tres bon service
Response from developer
Bonjour! Merci beaucoup pour votre message. Nous sommes très heureux d’apprendre que vous avez trouvé le service que vous aviez reçu rapide et clair, et que la gentillesse de nos professionnels vous a marqué. Votre commentaire nous fait très plaisir!
Convenient
Response from developer
Hello, thank you for this comment. We are very glad to hear that our Care Providers were able to help support you, and that you had such a positive experience using our services. We strive to provide exceptional care to all our members, and it is touching to hear that it had such a positive impact for you.
The worst medical app I've ever used
Response from developer
Hi, thank you for taking the time to provide this feedback. We’re sorry to hear about your experience, this is not the experience we aim to provide. Please feel free to contact sunlife-support@dialogue.co so our team can review your situation and assist you further.
