Horrible
Response from developer
Hello JbarraMart, Thank you for taking the time to provide your review. I am very sorry to hear of this experience and would like to hear more about your complaint.I would be more than happy to look into this further for you however we do not have your details based on your review alone. So we can assist you further. Could you please email us your details at info@lumoenergy.com.au with the subject 'Social Media and Reviews Team'. We look forward to hearing from you. Kind regards, Lumo Energy
Payment options
Response from developer
Hello Iti Beginner, Thank you for taking the time to leave your review! I have passed on your suggestion to our team for consideraton. As always, if we can offer any assistance with your account, please do not hesitate to reach out to us at info@lumoenergy.com.au. Kind Regards, Lumo Energy
No daily or half hourly costs
Response from developer
Hello c2miller, Thank you for taking the time to share your experience. We are sorry to hear that you are disappointed with the app and have passed your feedback onto our team for consideration. Please do not hesitate to reach out to us at info@lumoenergy.com.au with any further feedback or questions. Kind Regards, Lumo Energy
App doesn’t work
Try to reset the password & ‘something has gone wrong’
Useless app that doesn’t work!
Response from developer
Hello Flash69, I am sorry to hear that you are experiencing issues with our app. Please email info@lumoenergy.com.au for support with this. Kind Regards, Lumo Energy
Trouble with login
Response from developer
Hello Hdiebvhid, I am sorry to hear that you are experiencing issues with our app. Please email info@lumoenergy.com.au for support with this. Kind Regards, Lumo Energy
An excellent utility tool from a reliable energy seller
This app provides quantitative electricity usage data broken down into 30 minute units. Enabled by the electricity smart meter, the comparison of solar energy captured and fee into the grid vs energy consumed is an excellent aid for calculating optimal usage timeframes of high energy demand devices.
Gas measurement to the same granular level is not possible. Because of the standard analogue meters.
The app has a clean and simple user interface. Information is provided in macro form with the option to expand most items to a more granular level.
Response from developer
Hi ITsKerryC, Thank you for this wonderful feedback! It is always positive to hear customers are enjoying our app and its features. Thank you for your download! Regards, Lumo Energy
Won’t open
Response from developer
Hey Won’t open, are you still having issues with the app? If you are please email info@lumoenergy.com.au or call 1300115866.
Monthly Billing
Response from developer
Hi honeyhoneybear, Thanks for reaching out. If you have a smart meter installed we can definitely move you to monthly billing. To find out more please call 1300 115 866 or email info@lumoenergy.com.au.
Can you also update gas consumption to be daily use?
UI is busy and not relevant
Why would they the data available is pedestrian at best and the overall start to working with you is flawed by numerous errors around communication.
Your UI is very “noisy” lacks clarity and the data contained is average at best. Unless you’re an energy employee how the F am I meant to work out what I’m spending to see if you are cheaper than my last provider?
They should me usage in dollars and kws so it was very easy and clean to follow. Your screens are overloaded with information that makes it harder to navigate and then ends up telling you nothing like a lengthy convo with a toddler.
So far regretting moving across.