glitch defeats the purpose
I have learned by trial and error that it’s a very bad idea to delete anything because it will show up again on your order and you will have to talk to the Store. I have talked to the Store over the phone and that wasn’t enough. My phone into the store demonstrated the problem and had the staff try it to two different staff members. Ran into the same problem what I have done to compensate for a time being is to add a note saying do not add this item to the order. That’s not a very satisfying solution the app needs fixing!!!
Show more
One of the worst apps out there
One of the worst apps I use for shopping. There is no functioning way to consistently shop the current ad, upcoming ads are not available for viewing, I am forced to re-log in constantly, items in the list frequently can’t add to the cart, the search engine for foods is comically bad, the app lacks filter options to search by sale items, the frequency purchased filter is inaccurate, not all items in the store are available in the app, it is slow and often freezes and needs to be refreshed, and the app displays every item individually in alphabetical order (a nightmare in inefficiency!). It makes me angry to think that I pay to use this app because it should save me time, but often takes me more time than going into the store to make the purchase because it functions so poorly. I do most of my shopping online and this app definitely stands out as one of the worst. If any L&B executive thinks they have a fully functioning app for online shopping they are kidding themselves. They must never use it or test it from a customer perspective. The old app was far superior in functionality and efficiency.
Show more
Clunky Experience For Premium Grocery
The app works, but it’s quite slow and glitchy. The payment and checkout is also wonky. The in-store experience is fabulous; I’m surprised the app is as choppy as it is.
Love Quality!
I always enjoy products from L and B. Typically product is delicious and fresh. L and B is one of my favorite stores!
It’s horrible. It doesn’t work.
Update. It gets worse than ever. This time I deleted my entire list. For the second time! I spent years compiling that list and now it’s all gone. Shame on you.
I’m never gonna shop there again. Target and Walmart are outstanding.
Go to target. Get their app. They deliver. And the prices are much more reasonable. Lenses are outrageous and the service is garbage.
They charge outrageous prices, and the prices keep increasing, so why can’t they put some of that money towards fixing this app.
This app is so bad. Horrible. Unusual. I deleted it.
The old app was great. This one is garbage. It doesn’t work. You deleted all my lists. Years of work. Gone.
Shame on you. The new one won’t even open now. It takes forever to find anything. It’s awful. Horrible. Disgusting.
It’s so bad it makes me want to shop at cub. Why did you change it. There was nothing wrong with it.
I’m never gonna shop there again. Target and Walmart are outstanding.
Go to target. Get their app. They deliver. And the prices are much more reasonable. Lenses are outrageous and the service is garbage.
They charge outrageous prices, and the prices keep increasing, so why can’t they put some of that money towards fixing this app.
This app is so bad. Horrible. Unusual. I deleted it.
The old app was great. This one is garbage. It doesn’t work. You deleted all my lists. Years of work. Gone.
Shame on you. The new one won’t even open now. It takes forever to find anything. It’s awful. Horrible. Disgusting.
It’s so bad it makes me want to shop at cub. Why did you change it. There was nothing wrong with it.
Show more
Payment problems
This is the second time within a month that I “placed” my order only to realize that I hadn’t received an email confirmation and going back to the app I find that the order was hanging in limbo. I complained last time and received a very half assed AI response
Just horrible customer relations
Just horrible customer relations
Used to work - doesn’t now
Until recently I have found it convenient to place orders through the app, but for the last month or 2 it has been a complete waste of time. I start using the app, choose items and delivery time as usual, but the app now will not complete the payment process - So I close the app and complete the process with my online account. Frustrating and a time waster. Please fix the issue, whatever it is. I am a very frequent delivery customer.
Show more
Location issues
The app won't allow me to select a different store location if I decline to allow Google to track me, even if I type in a store address. Poor.
Why Two Lists?
This use to be the best shopping list in grocery. Then it was horrible. It has now improved again, but why is my in store shopping list different than my shop the ad list. And why I still can’t remove all checked/purchased items from my shopping list is still head-scratching. Clearly designed by techies who don’t grocery shop.
Show more
Easy to use
I love how when browsing you can look at an item and then it will take you right back into where you were on the list, no scrolling through pages of coupons to get back to my spot.
Weekly Ad
This was horrible! Each time i tried to place an item from
you add it asked me to sign in again. I had alta signed in. Then when I added my name and password it said it was invalid, even thought I had already signed it. I never got it to work so there are numerous items from the sale flyer I did not order as they also didn’t show up
under hot deals. I have never been so frustrated shopping with your app. If it was not for being sick and not being able to shop I would have quit and just gone over to Fresh Thyme!
you add it asked me to sign in again. I had alta signed in. Then when I added my name and password it said it was invalid, even thought I had already signed it. I never got it to work so there are numerous items from the sale flyer I did not order as they also didn’t show up
under hot deals. I have never been so frustrated shopping with your app. If it was not for being sick and not being able to shop I would have quit and just gone over to Fresh Thyme!
Show more
It’s been getting better, but recent updates have made some things worse
Critical improvements were made after the app was originally redesigned, so it hasn’t been that bad. Just a few annoying features mostly around navigating among departments and subcategories.
Unfortunately the latest update has made things worse again. There are 3 huge banners directly above the “shop the weekly ad” interface. Every time you want to view items in another category or department… have to scroll past the giant banners AGAIN. So annoying.
Unfortunately the latest update has made things worse again. There are 3 huge banners directly above the “shop the weekly ad” interface. Every time you want to view items in another category or department… have to scroll past the giant banners AGAIN. So annoying.
Show more
Not working
The app automatically brings you to buying online. I can’t see anything thing such as coupons, etc. and no back button to get out of the order screen.
Can’t Even Access Store Hours. Really?
I had this installed from a while ago; apparently it updated somewhat recently. The only reason I opened it was to review store hours for a specific location. I can select “My Store,” but that doesn’t show hours. Within “Find a Store,” though, I can’t even select a store. Ten minutes later, I find it was much easier as a potential customer to leave this review than to attempt to figure out when you’re open using your app.
Show more
Updated: got better, then got worse again
Navigation has gotten worse with the latest app redesign. Way too much scrolling just to do the basics.
Not user friendly
Not happy with the new app. Old app was wonderful.
Easy to use
Shoppers call with questions as needed.
Keeps me on budget!
Shopping online allows me to stay on budget. I don’t peruse the aisles picking up things not on my list. It’s super convenient. And you guys always get it right!
Glitchy checkout
Was prompted to reselect my pickup time several times within my window of checkout, and then wasn’t able to confirm it and move forward with checkout. I thought I lost my whole order a couple times- luckily it was preserved but that was stressful after selecting so many items. Not sure why I was prompted to reselect pickup time before being able to checkout
Show more
2025 - New app stinks
Almost at the point of canceling my membership. New app is buggy and frustrating to use. Clunkier payment. Frequent request to sign in rather than staying signed in. Please get rid of this version and go back to the old app!
