KUDOS
For continuing to support the legacy equipment!!!
Text Size is TINY
I woke up to the update and the size of the words are so small I need readers to see them??!! WTH happened to the size of the text? It needs to be larger and or have a way to make it larger.
Thank you!
Thank you for keeping this app up to date despite its end of life. Those of us who can’t migrate to the new Connect Bridge really appreciate it!!
Please don’t end support for this app!!
Dear Lutron,
This app is so much better than Connect. We are really bummed that we can’t continue using Home+.
This app is so much better than Connect. We are really bummed that we can’t continue using Home+.
Save the cloudless app!! Our clients don't want cloud!
This app is massively better than Connect for doing live scene settings. Lutron, at least let us keep using this app inside the home on the local network! And our high net worth clients do not want to be on any cloud. They use Home+ through their VPN and don't need or want to use a cloud they don't control due to security risk.
Save the cloudless app!!
Save the cloudless app!!
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App no longer functions for me😒
When I called Lutron tech support yesterday (because app is giving me error message “could not connect to the system) they said the app has been buggy ever since ios13.1 but they decided not to do anything to fix it because they announced they will stop supporting the app in April 2020. The tech support agent said that in order to maintain the same functionality I had before I will need to 1) buy new hardware (ie Lutron Bridge ($220); and 2) pay Lutron installer (presumably >$800).
I’m frustrated with this because 1) it’s clearly not April 2020 yet and implicit in saying you will stop supporting something in April 2020 is that you will support it up until then, which they are not doing; and 2) when I paid through the nose a few years ago for a new Lutron system I was not expecting Lutron to institute this planned obsolescence of the product I purchased.
I’m in the midst of building our new home and this experience will likely cause me to decide to avoid giving Lutron my business again.
I’m frustrated with this because 1) it’s clearly not April 2020 yet and implicit in saying you will stop supporting something in April 2020 is that you will support it up until then, which they are not doing; and 2) when I paid through the nose a few years ago for a new Lutron system I was not expecting Lutron to institute this planned obsolescence of the product I purchased.
I’m in the midst of building our new home and this experience will likely cause me to decide to avoid giving Lutron my business again.
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App crashes
App crashes after the update, I can’t control my system
I phone 11
Since I upgraded from I phone 8 to 11 ,I can only control my lights from inside my home while using the app . Before I switched phones I can control my lights and thermostats from anywhere . What is the problem ?
Update this week made system unusable
So much for a bug fix. Now I have no way to control my shades.
Subscription expired can’t renew
The app has worked reasonably well. Now trying to do annual renewal, constantly get “can’t reach store now, try again later” for days. Never saw it so hard to spend $59. As for customer service, good luck. On hold forever, never call back.
Keeps crashing
I am trying to renew the app but first it could not connect to the store and now it opens for a second and then just crashes. Need help.
Stay away
Installed Radio Ra in two homes. It has been nothing but a headache and can’t find competent installers that are willing/able to fix it. We are now looking to replace what we have and write off a $40k+ investment.
No Remote Access!!!!!!!!!!
Will not let me register!!!!!!!!!!!!
Watch support
Losing support is terrible. Response from Lutron even worse.
Watch App Removed, Why?
Been using the app for 6+ years. Loved the addition of the watch app and not having to fish out my iPhone just to hit a scene button. Now I see it’s gone? Why? I never had an issue or problem, and now, just like that, without warning, it’s gone. Might need to figure out a different solution...
UPDATE: After receiving a response from customer service, I see they want me to spend more money with them and an “installer” just to get back what I already had! I can see now why so many people are dissatisfied with this company.
UPDATE: After receiving a response from customer service, I see they want me to spend more money with them and an “installer” just to get back what I already had! I can see now why so many people are dissatisfied with this company.
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Wish I had gone with cheaper better version
This works with Control 4 to provide terrible consistency. Presently my Control 4 clock is off and so asking for the blinds to come up at 4pm means they might come up around 5:40 give or take 30 minutes. However on my other set of shades the clock is perfect, so I’m not sure if the blame is Luton or Control 4. Either way I have to pay $200 to have someone come out to trouble shoot the system. Wish I had Casita then I could trouble shoot on my own.
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Apple Watch
10/19/18 update:
I changed my review from 1 star to 4 stars. I am a HUGE RadioRA 2 fan and I did not want my 1 star review and comment regarding "Apple Watch support being removed" to in any way be a reflection on the Lutron System as a whole. True these reviews are supposed to be for the App but this is unique in that it is one of the few apps on the App Store that work along with an external system.
Lutron System = 5 stars
Lutron App (when/if Apple Watch support is restored) = 5 stars
Huge thanks to Mike S. from Lutron for responding to my post.
10/13/18 update:
Apple Watch Support has been removed??? Why! Why?
Original 2015 Post:
As another reviewer stated, light status not working for RadioRA 2.
I changed my review from 1 star to 4 stars. I am a HUGE RadioRA 2 fan and I did not want my 1 star review and comment regarding "Apple Watch support being removed" to in any way be a reflection on the Lutron System as a whole. True these reviews are supposed to be for the App but this is unique in that it is one of the few apps on the App Store that work along with an external system.
Lutron System = 5 stars
Lutron App (when/if Apple Watch support is restored) = 5 stars
Huge thanks to Mike S. from Lutron for responding to my post.
10/13/18 update:
Apple Watch Support has been removed??? Why! Why?
Original 2015 Post:
As another reviewer stated, light status not working for RadioRA 2.
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Meh. Awkward to get to turn a light on or off.
Software usually works but to switch lights in and off, you have to burrow to the system, then a room, then pick lights. Long way to go. If you want to switch another light on or off, back up to the rooms, then down to lights in that room. You can pick favorites, but I don’t see how that short cuts anything.
C4’s app is somewhat better. Room, lighting, then all lights on the system appear on the same screen.
Please reorganize and rewrite this app!
C4’s app is somewhat better. Room, lighting, then all lights on the system appear on the same screen.
Please reorganize and rewrite this app!
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Avoid. Company uses mafia tactics and crap apps
Top engineering. Worst delivery of luxury goods I’ve ever experienced.
Five-digit sum for the Lutron Installation and then apps that keep being rendered obsolete. Stay away from Lutron unless you’re made of millions and your time (or your staff’s time) means nothing to you.
Lutron sits on well-earned patents, stifling competition. They have good engineering. You order the product and pay through the nose, only to later be told that any problems you have are due to the customer’s bad planning and the installer’s installation. And the apps are hit-and-miss.
But they know they’ve got us all by the balls because the equipment is already installed. They’ll probably respond to this with a “please contact us to make it right”. Why should I? So I can pay $2000 yet again for a 20-minute issue that should’ve been covered in the installation or, at most, cost an extra tenth of that?
Nope, won’t contact you or the installation. I’ll just keep telling others the truth about your business model. Bait. Switch. Cha-Ching.
Five-digit sum for the Lutron Installation and then apps that keep being rendered obsolete. Stay away from Lutron unless you’re made of millions and your time (or your staff’s time) means nothing to you.
Lutron sits on well-earned patents, stifling competition. They have good engineering. You order the product and pay through the nose, only to later be told that any problems you have are due to the customer’s bad planning and the installer’s installation. And the apps are hit-and-miss.
But they know they’ve got us all by the balls because the equipment is already installed. They’ll probably respond to this with a “please contact us to make it right”. Why should I? So I can pay $2000 yet again for a 20-minute issue that should’ve been covered in the installation or, at most, cost an extra tenth of that?
Nope, won’t contact you or the installation. I’ll just keep telling others the truth about your business model. Bait. Switch. Cha-Ching.
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Programming issue
Not much good to say. Way to expensive for what it does. The houses I work on have all switch to other lighting systems. Unfortunately I got stuck with this setup in my personal house. The app hasn’t worked on my phone in over a year. Luckily it still works on my iPad not sure what the difference is.
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