Lutron Home Control+ LEGACY User Reviews

Name: Lutron Home Control+ LEGACY
Rating: 2.4 (49 reviews)

Lutron Home Control+ LEGACY

Lutron Electronics co., Inc.

🔧 Utilities

🌟 Lifestyle

Customer Experience

Positive experience27.2% of reviews

Neutral4.9% of reviews

Negative experience67.9% of reviews

~ Based on 81 written reviews from the US App Store.

What users say

Summarized from real user reviews of Lutron Home Control+ LEGACY. Based on 49 reviews and a 2.4/5 average, it highlights the 12 positives and 29 negatives reviewers mention most about this Lifestyle app.

Positive things

👍Supports legacy equipment
👍Appreciated for continued support
👍Better than Connect app
👍Cloudless operation appreciated
👍Reliable communication and quality
👍Useful for controlling house
👍Can add more scenes
👍Works well
👍Customer service praised
👍Works as advertised
👍Convenient pocket keypad
👍Great with lighting and thermostat

Negative things

🐛Tiny text size
🐛App no longer functions
🐛App crashes after update
🐛No remote access
🐛Watch app removed
🐛Inconsistent with Control 4
🐛Awkward to turn lights on/off
🐛Company uses mafia tactics
🐛Expensive system and app
🐛Horrible software
🐛Horrible company, many failures
🐛Getting worse, slow to open
🐛Bad app, Lutron doesn't care
🐛Non-intuitive and limited settings
🐛Went from best to worst
🐛Lost HVAC features
🐛Upgrade disaster, lost rooms/thermostats
🐛No thermostat
🐛Broken since iOS update
🐛Stopped working
🐛Terrible update, new look
🐛Lost functionality, cannot edit schedules
🐛Removes essential features
🐛Expensive annual charge for remote access
🐛Rip off, annual fee for own products
🐛Too slow and expensive
🐛Awkward protocols, requires dealer
🐛Must use PPTP to connect
🐛iPhone version less useful than iPad

Is Lutron Home Control+ LEGACY Safe?

Lutron Home Control+ LEGACY has mixed safety signals based on user ratings. AppsHunter Safety Score for Lutron Home Control+ LEGACY is 54/100.

This assessment is based on 49 user ratings, with an App Store average of 2.4/5.

Safety Analysis

30.6% of ratings point to a safe experience

8.2% of ratings suggest some concerns

61.2% of ratings point to a risky experience

~ Based on 49 App Store ratings for Lutron Home Control+ LEGACY.

Is Lutron Home Control+ LEGACY Legit?

Lutron Home Control+ LEGACY appears to be a legitimate app. AppsHunter Legitimacy Score for Lutron Home Control+ LEGACY is 90/100.

Based on 90 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

KUDOS

For continuing to support the legacy equipment!!!

P85DL

5 years ago

Response from developer

Hello, We appreciate your concern. The Lutron Home Control+ is being replaced by the Lutron Connect app. There may be some changes required for your system, but most of the components you have should continue to work. To discuss how to upgrade please contact us at customersatisfaction@lutron.com. Thank you, Mike S.

Text Size is TINY

I woke up to the update and the size of the words are so small I need readers to see them??!! WTH happened to the size of the text? It needs to be larger and or have a way to make it larger.

supahsaucey

6 years ago

Response from developer

Thank you for sharing your feedback on the latest update to the app. Can you confirm which screens in the app you would like to have bigger text on? For example the Area / Rooms listing screen, room options screen (with Lights / Events / Keypad icons), or Keypad control screen, etc? You can update your review or email us directly at smartbridge@lutron.com.

Thank you!

Thank you for keeping this app up to date despite its end of life. Those of us who can’t migrate to the new Connect Bridge really appreciate it!!

Opaque

6 years ago

Please don’t end support for this app!!

Dear Lutron,
This app is so much better than Connect. We are really bummed that we can’t continue using Home+.

applereviewsKLH

6 years ago

Save the cloudless app!! Our clients don't want cloud!

This app is massively better than Connect for doing live scene settings. Lutron, at least let us keep using this app inside the home on the local network! And our high net worth clients do not want to be on any cloud. They use Home+ through their VPN and don't need or want to use a cloud they don't control due to security risk.

Save the cloudless app!!

metrognomicon

7 years ago

App no longer functions for me😒

When I called Lutron tech support yesterday (because app is giving me error message “could not connect to the system) they said the app has been buggy ever since ios13.1 but they decided not to do anything to fix it because they announced they will stop supporting the app in April 2020. The tech support agent said that in order to maintain the same functionality I had before I will need to 1) buy new hardware (ie Lutron Bridge ($220); and 2) pay Lutron installer (presumably >$800).

I’m frustrated with this because 1) it’s clearly not April 2020 yet and implicit in saying you will stop supporting something in April 2020 is that you will support it up until then, which they are not doing; and 2) when I paid through the nose a few years ago for a new Lutron system I was not expecting Lutron to institute this planned obsolescence of the product I purchased.

I’m in the midst of building our new home and this experience will likely cause me to decide to avoid giving Lutron my business again.

mmalleson

7 years ago

Response from developer

Hello, I’m sorry to hear of the issues you’re experiencing with your Lutron app and the experience you had when reaching out for assistance. We’ll be happy to continue to troubleshoot your system and do what we can to assist you if you can reach out to us at customersatisfaction@lutron.com.

App crashes

App crashes after the update, I can’t control my system

rubiosos5

7 years ago

Response from developer

Thanks for reaching out to us about the issue you are having with the app crashing. The latest version of the app addresses an issue with remote login that you may be experiencing. Please try updating your app to the latest version (9.18) and log in again. If you are still experiencing issues, please feel free to contact us at systemsupport@lutron.com / 1.844.588.7661.

I phone 11

Since I upgraded from I phone 8 to 11 ,I can only control my lights from inside my home while using the app . Before I switched phones I can control my lights and thermostats from anywhere . What is the problem ?

DPNJ1

7 years ago

Response from developer

Thanks for reaching out to us about the issue you are having with controlling the app remotely. The latest version of the app addresses an issue with remote login that you may be experiencing. Please try updating your app to the latest version (9.18) and log in again. If you are still experiencing issues, please feel free to contact us at systemsupport@lutron.com / 1.844.588.7661.

Update this week made system unusable

So much for a bug fix. Now I have no way to control my shades.

Hanky Panky Yankee

7 years ago

Response from developer

We're sorry to hear that you are having issues controlling your shades. We would like to help you resolve this issue. Please contact our free 24/7 support team at systemsupport@lutron.com / 1.844.588.7661 - they will be able to work with you to diagnose and resolve the issue.

Subscription expired can’t renew

The app has worked reasonably well. Now trying to do annual renewal, constantly get “can’t reach store now, try again later” for days. Never saw it so hard to spend $59. As for customer service, good luck. On hold forever, never call back.

hungry298

7 years ago

Response from developer

Thank you for contacting us. Remote Access is no longer available for purchase in this app. We’re sorry to hear that you didn't receive the announcement that we are ending the remote access feature in the Home Control+ app. However, it is being replaced with the Lutron Connect app which does away with the fee for remote access, as well as adds many new features to your system. These features include voice integration with multiple platforms like Siri, Alexa, and Google Assistant. Here is a link to the Connect app users guide that covers all the added features: http://www.lutron.com/TechnicalDocumentLibrary/Lutron-Connect-App-Guide.pdf. If you have any questions about this upgrade, please reach out to us at customersatisfaction@lutron.com.

Keeps crashing

I am trying to renew the app but first it could not connect to the store and now it opens for a second and then just crashes. Need help.

Wkrp in cincinnati

7 years ago

Response from developer

Thank you for contacting us. Remote Access is no longer available for purchase in this app. Please email us at customersatisfaction@lutron.com for additional details and options.

Stay away

Installed Radio Ra in two homes. It has been nothing but a headache and can’t find competent installers that are willing/able to fix it. We are now looking to replace what we have and write off a $40k+ investment.

dc/va

7 years ago

Response from developer

Thank you for reaching out to us. We apologize for the poor experience you have had with your systems. Please email me at customersatisfaction@lutron.com with your contact information so that I can personally help you resolve the issues you are experiencing. Thank you, Mike S.

No Remote Access!!!!!!!!!!

Will not let me register!!!!!!!!!!!!

Pinballwizard2012

8 years ago

Response from developer

Thank you for reaching out to us. To access your Lutron system remotely, you will need to use the Lutron Connect app. This will require your Lutron installer to add a Lutron Connect bridge to your system. If you are interested in this solution, please contact your Lutron installer. If you do not know who your installer is, please email us directly at customersatisfaction@lutron.com so that we can further assist you. Sincerely, Mike S.

Watch support

Losing support is terrible. Response from Lutron even worse.

DR732944

8 years ago

Response from developer

Thank you for reaching out to us. We're sorry to hear about your experience. Please email us directly at customersatisfaction@lutron.com so that we can further assist you. Sincerely, Mike S.

Watch App Removed, Why?

Been using the app for 6+ years. Loved the addition of the watch app and not having to fish out my iPhone just to hit a scene button. Now I see it’s gone? Why? I never had an issue or problem, and now, just like that, without warning, it’s gone. Might need to figure out a different solution...

UPDATE: After receiving a response from customer service, I see they want me to spend more money with them and an “installer” just to get back what I already had! I can see now why so many people are dissatisfied with this company.

DJ Ren

8 years ago

Response from developer

Thank you for sharing your feedback about this app. Unfortunately, in order to keep this app compatible with the latest version of iOS, we had to remove support for Apple Watch. To continue using your Apple Watch with your Lutron system you will need to update to the Lutron Connect app. To discuss how to upgrade please contact your Lutron installer or reach out to us at customersatisfaction@lutron.com. Thank you, Mike S.

Wish I had gone with cheaper better version

This works with Control 4 to provide terrible consistency. Presently my Control 4 clock is off and so asking for the blinds to come up at 4pm means they might come up around 5:40 give or take 30 minutes. However on my other set of shades the clock is perfect, so I’m not sure if the blame is Luton or Control 4. Either way I have to pay $200 to have someone come out to trouble shoot the system. Wish I had Casita then I could trouble shoot on my own.

LBVandal

8 years ago

Response from developer

I apologize for the poor experience you have had with your system and would like to speak with you personally to help resolve these issues. Please email me at customersatisfaction@lutron.com with your contact information so I can reach out to you. Thank you, Mike S.

Apple Watch

10/19/18 update:
I changed my review from 1 star to 4 stars. I am a HUGE RadioRA 2 fan and I did not want my 1 star review and comment regarding "Apple Watch support being removed" to in any way be a reflection on the Lutron System as a whole. True these reviews are supposed to be for the App but this is unique in that it is one of the few apps on the App Store that work along with an external system.
Lutron System = 5 stars
Lutron App (when/if Apple Watch support is restored) = 5 stars

Huge thanks to Mike S. from Lutron for responding to my post.

10/13/18 update:
Apple Watch Support has been removed??? Why! Why?

Original 2015 Post:
As another reviewer stated, light status not working for RadioRA 2.

CG-NY

8 years ago

Meh. Awkward to get to turn a light on or off.

Software usually works but to switch lights in and off, you have to burrow to the system, then a room, then pick lights. Long way to go. If you want to switch another light on or off, back up to the rooms, then down to lights in that room. You can pick favorites, but I don’t see how that short cuts anything.

C4’s app is somewhat better. Room, lighting, then all lights on the system appear on the same screen.

Please reorganize and rewrite this app!

PewaukeeEd

8 years ago

Response from developer

Thanks for reaching out to us. We do have a newer app called ‘Lutron Connect’ that addresses your concerns. However, it requires a new piece of hardware to be added to your system. If you are interested in learning more about Lutron Connect, please contact your system installer. If you do not know who your installer is, please contact us at customersatisfaction@lutron.com to assist in finding a certified installer. Thank you, Mike S.

Avoid. Company uses mafia tactics and crap apps

Top engineering. Worst delivery of luxury goods I’ve ever experienced.

Five-digit sum for the Lutron Installation and then apps that keep being rendered obsolete. Stay away from Lutron unless you’re made of millions and your time (or your staff’s time) means nothing to you.

Lutron sits on well-earned patents, stifling competition. They have good engineering. You order the product and pay through the nose, only to later be told that any problems you have are due to the customer’s bad planning and the installer’s installation. And the apps are hit-and-miss.

But they know they’ve got us all by the balls because the equipment is already installed. They’ll probably respond to this with a “please contact us to make it right”. Why should I? So I can pay $2000 yet again for a 20-minute issue that should’ve been covered in the installation or, at most, cost an extra tenth of that?

Nope, won’t contact you or the installation. I’ll just keep telling others the truth about your business model. Bait. Switch. Cha-Ching.

AID145864

8 years ago

Response from developer

I apologize for the poor experience you have had with our system. It sounds like there may be several factors contributing to your overall negative experience. I acknowledge that you mentioned not wanting to contact us, but we would appreciate the opportunity to work with you to resolve the issues. Please feel free to contact me at customersatisfaction@lutron.com if you change your mind. Thank you, Mike S.

Programming issue

Not much good to say. Way to expensive for what it does. The houses I work on have all switch to other lighting systems. Unfortunately I got stuck with this setup in my personal house. The app hasn’t worked on my phone in over a year. Luckily it still works on my iPad not sure what the difference is.

Time costs money

8 years ago

Response from developer

We apologize for the poor experience that you have had with the app not working and would like to speak with you personally to help resolve these issues. Please email me at customersatisfaction@lutron.com with your contact information so we can have someone from our team reach out. We appreciate you bringing this to our attention. Thank you, Mike. Lutron Electronics Co., Inc. customersatisfaction@lutron.com www.lutron.com/support (on-line Support Center) forums.lutron.com (on-line help forums) MS