Luvly User Reviews

Customer Experience

Positive experience68.5% of reviews
Neutral4.9% of reviews
Negative experience26.6% of reviews

~ Based on 1,566 written reviews from the US App Store.

What users say

Is Luvly Safe?

Luvly: Face Yoga Exercises appears safe based on user ratings. AppsHunter Safety Score for Luvly is 92/100.

This assessment is based on 19,907 user ratings, with an App Store average of 4.6/5.

Safety Analysis

90.4% of ratings point to a safe experience
3.1% of ratings suggest some concerns
6.6% of ratings point to a risky experience

~ Based on 19,907 App Store ratings for Luvly.

Is Luvly Legit?

Luvly: Face Yoga Exercises appears to be a legitimate app. AppsHunter Legitimacy Score for Luvly is 90/100.

Based on 90 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Scam

Didn’t even subscribe and am getting charged and cannot unsubscribe. Have no comments about app other than this

Really works!

It’s really working for me.Busy day at work,but just a few minutes a day makes big difference.

CANCELLED and still debited my account

This app was cancelled and deleted from my account last year , yet have still debited my account. I'm furious. Be very careful about downloading this soo

Luvly is fab

I’ve been using this app for over 2 years now - it’s excellent! A friend asked me if I’d had Botox and I said no, just regular facial yoga! Fab, highly recommend

Liars and cheats

Deceptive business practices. Charging repeatedly with no warning or receipt.

Easy

Quick easy and effective

Just right

There are great ‘mini’ sessions I can do at my desk. And I do think they are effective.

Week 1 of Face Yoga

Trying face yoga for the first time. No results yet but working on consistency. Today’s exercise did feel relaxing in the eyes and forehead area. I am excited to see and feel the results when I complete the program and adopt it as a lifestyle.

Love it!

I look forward to the daily movements and relaxation it brings to start the day. Movements are clearly demonstrated and refreshing. Great way to start the day. I do it after morning skin care. It’s been a few months now and I’m never tired of it. Great variety of exercises that are enjoyable and refreshing.
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Scam

AI based - don’t let you cancel.

Beware of the "3-day free trial" trap!

Don't fall for the 3-day free trial offer during signup—it is completely misleading and not actually free. Skip it to avoid getting caught out.

Face exercise

I love it and it is easy to v follow

New experience for me

Very relaxing and I can feel my skin relaxing.

Thank you!

I am so excited to be here for your Luvly training and exercises. For at least a year, Ive been watching from a distance, and wanting to do this, but, felt I couldn’t spend even that little bit of money on myself, but, my 62nd birthday is in a few days, so, this is my gift to myself! Thank you- I can wait to see my before and after pictures!!
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Exercises for face neck, and ribs

I really enjoyed this. It was wonderful.

Solução pós cirurgia

Foi a melhor terapia após eu fazer uma cirurgia ortognatica. Eu tinha tentado diversas terapias sem sucesso antes .

Response from developer

Obrigado pelo seu feedback. Ficamos felizes em saber que o programa apoiou seu processo de recuperação e que você o achou útil em comparação com outras abordagens que tentou. Se você tiver alguma dúvida ou precisar de suporte, estamos aqui para ajudá-lo em support@luvly.care!

Great app

Does what it says

Not impressed

The app automatically renewed without any notification. It’s quite expensive for a monthly fee. A 30% discount does not make any happier about poor communication.

Response from developer

Hello! We’re really sorry for any confusion, and we understand how unexpected this can feel. Luvly subscriptions include automatic renewal to ensure uninterrupted access to your content. All subscription and renewal details are clearly shown on the purchase screen before payment and are also included in your confirmation email right after purchase. We completely understand that billing clarity is very important, and we truly appreciate your feedback on this. Your case deserves individual attention, and our Support Team will be happy to carefully review your situation and help you personally resolve any concerns. Please contact us at support@luvly.care with "Luvly.Review AS411454" in the subject line. This is your personal reference code, which helps our team quickly locate your account and all related details so we can assist you faster and more accurately!

詐欺。絶対ダウンロードしてはいけない

ピッコマアプリ内の広告動画を見てダウンロードし、907円の1週間のトライアルを購入しましたが、明確な意思確認もないまま、1ヵ月8926円のサブスクに自動的に切り替わりカード請求されました。詐欺です。

1、トライアルで使ってみて、内容はそれらしいマッサージなどありましたが、自分が普段からやっている事と大きく変わらず、わざわざ課金してやるほどの内容ではない。

2、トライアルからの明確な意思確認もないまま勝手に継続切り替えされた。時差が考慮されておらず、日本時間に合わせた期間のカウントになっていない。

3、高額なサブスク費なのに、領収書の発行もなし。アプリから自分の契約、支払い状況、明細の確認ができない

4、サポートはAIが対応で、自分たちを正当化する決まりきった文言しか返ってこない。日本の消費者センターに連絡すると言ったところ30%だけの返金と残り1ヵ月はそのままサービスが使えると言う説明だったのに、そのやりとりが終わった後アプリが使えなくなった。これも詐欺。

とにかくこのアプリには絶対関わってはいけません。時間とお金の無駄になります。
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Response from developer

この度はご不便をおかけし、誠に申し訳ございません。貴重なご意見をお寄せいただき、重ねて感謝申し上げます。サブスクリプションにつきましては、お支払い前に購入画面で自動更新について明確に表示しており、サブスクリプション手続き中にも再度確認させていただきます。しかしながら、予期せぬ更新がご不便をおかけすることは承知しております。 また、アプリの内容がお客様のご期待に沿えなかったこともお詫び申し上げます。弊社はプログラムの改善に継続的に取り組んでおり、お客様からの率直なご意見を大変ありがたく思っております。 サポートに関するご懸念、およびアプリが動作しなくなった件につきましては、ユーザーの皆様にご満足いただけない状況であり、誠に申し訳ございません。この件についてさらに調査し、解決に向けて尽力させていただきます。お手数ですが、件名に「Luvly.Review AS489138」と明記の上、support@luvly.careまで再度ご連絡ください。担当チームが詳細を確認させていただきます。

Love this app…

It feels a little awkward at first, but I feel really good after following along and finishing each exercise. I am sure the more videos I do the easier it will become. I’m working on being consistent!