1. Home
  2. 🔧 Utilities
  3. Lyca Mobile AU
  4. Reviews

Lyca Mobile AU User Reviews

Lyca Mobile AU
Lyca Mobile AU
Lyca Digital Private Limited

Customer Experience

Positive experience9.5% of reviews
Neutral0.0% of reviews
Negative experience90.5% of reviews

~ Based on 21 written reviews from the US App Store.

Is Lyca Mobile AU Safe?

Lyca Mobile AU does not appear safe based on available data. AppsHunter Safety Score for Lyca Mobile AU is 40/100.

This assessment is based on 166 user ratings, with an App Store average of 1.8/5.

Is Lyca Mobile AU Legit?

Lyca Mobile AU appears to be a legitimate app. AppsHunter Legitimacy Score for Lyca Mobile AU is 85/100.

Based on 85 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most RecentHighest RatedLowest Rated

It’s a mobile phone service

It’s a mobile data app nothing more nothing less has some useful features good data plans and costs. But yeah does what it needs to do.
Why are all the names taken197Why are all the names taken197

Shocking customer service

I recently changed my plan from Telstra to LYCA because they had such a great deal I have had no phone for 24 hours and every time I call them the customer service is so bad they keep telling me the same and phone still not working I’m now going back to Telstra
Tania PolidTania Polid

Response from developer

Hi Tania, We're sorry for the inconvenience caused. Can you please reach out to our support team via email so they can check what the issue is and help you further? Thank you. cs@lycamobile.com.au.

App does not work

I keep getting text messages to download the app and when I try it gets stuck in the terms and conditions page.. freezes at that page and nothing happens after.. i have tried reinstallinv the app several times and its just not working.. customer service is poor so I guess you get what you pay for! back to onepass when my current plan expires
Show more
BlueTraindropsBlueTraindrops

Response from developer

Hi there, Thanks for sharing this. The repeated app messages and the issue where the app freezes on the Terms & Conditions screen aren’t expected, and we’d like to have this checked. Please reach out to our support team via email so they can assist further. Thank you. cs@lycamobile.com.au.

Lyca actually works and is great

Honestly with all the negative reviews I was a little unsure after signing up. But I'm surprised to say that everything has been seamless, I just followed the instructions in their email after signing up. I was with Vodafone before and now I'm saving considerable money with no noticeable carrier quality change (it's still Vodafone). I grabbed a long term plan. Helpful staff have responded to my email and to my phone call about international roaming (apparently your data allowance works overseas). The App is also completely adequate. I highly recommend Lyca.
Show more
Abzxc4774367Abzxc4774367

Response from developer

Hi there! Thanks for taking the time to share your experience with us. We're glad to hear about it!🥰

Don’t use Lyca mobile they steal your money

Paid for 12 months and they discontinued my service after 2 months and went for direct debit for every month. I requested refund and the customer service was play word games with me. No matter how many times I call or email, they don’t refund or solve the issue. I have reported to ombudsman.
Soph1012zzzSoph1012zzz

Response from developer

Hi there, We understand your frustration. Can you please reach out to us via social media channels so our resolution team can assist you further?

Delayed services

Sent multiple requests for number to be transferred to new lyca plan and out of the many times none has succeeded. Called the customer services and was promised a solution a few hours on that day, still the same. No fixes has been made for over a month now and I’ve sent yet another request via the app.
Show more
NinjaNj1NinjaNj1

Response from developer

Hi there, We’re sorry to hear this is still unresolved. Number transfers normally complete quickly, so a delay of this length isn’t expected. Please contact us via email so our team can check this manually and assist further. Thank you. cs@lycamobile.com.au.

Doesn’t work

As soon as the page ‘you get started” appears and I accept the Terms and Conditions, but stays in this situation and the page is too big that doesn’t allow me to see the bottom of the page if there is a next button or other buttons to start the App.
Please help me with this issue.
BehzadVBehzadV

Response from developer

Hi there, We’re sorry to hear you’re facing this issue. Could you please share a screenshot of the screen you’re seeing so we can better understand the problem? You may email it to our support team or reach out to us via our social media with the details. We’ll check this and assist you further. Thank you. cs@lycamobile.com.au.

Can’t use data or make phone calls but still having to pay for the service

Lost data access initially. After numerous calls to Luca support they sent me a message saying that they had resolved the problem, and had not. I fixed that (myself).
A few weeks later I lost phone call access. Again Lyca support could not help. All they can say is switch the phone off and on which of course is my first action anyway, without needing them to tell me that.
Avoid Lyca.
Show more
Amaz0niaAmaz0nia

Response from developer

Hello there, this is definitely not the experience we want for any of our customers. We're here to help you. You can reach out to us via social channels or email; we'll be happy to assist you. Thank you. cs@lycamobile.com.au.

Can’t log in using smaller screen phones. Have iphone se

I have an iphone se 3rd gen and the app let’s me put number in but can not confirm or enter details. The app doesn’t adjust its font sizes or screen design so I can’t even see a confirm or enter button. -10/10 for design and functionality. Day 1 of Lyca and can’t wait to leave for another provider.
Ozbox76Ozbox76

Response from developer

Hi there, Thanks for sharing this feedback. We understand how frustrating it can be when the app doesn’t display correctly on your device. Please send your number and device details to appsupport@lycamobile.com so we can check and assist you further.  

Worst app

Interface looks good but app not useful after i renewed my plan in the app successfully it still says your plan is expiring today ! Deleted and reinstalled still the same , also for the 12 months prepaid bundles it doesn’t show you when your annual plan startet or finish only shows monthly, lookup at koganmobile app and learn from them simple and useful
Show more
VahidlolVahidlol

Response from developer

Hello there, Sorry for the inconvenience caused. This is definitely not the experience we want for our customers. We’re here to help you. Please share your details with us via email or through our social channels so we can take a quick look and assist you further. cs@lycamobile.com.au.

Frustrating App Experience

The app is not user-friendly, and I am unable to turn off the auto-renewal option for my plan. Please improve the interface and allow users to easily manage renewal settings.
Ethan_NguyenEthan_Nguyen

Response from developer

Hello Ethan! Sorry for the inconvenience caused. Can you please share your device and plan details with us via email or social channel so that our resolution team can check your issue and help you with further assistance. cs@lycamobile.com.au.

I wouldn’t dare to compare anything with finder website anymore

Absolute bias, review it as the absolute top score on this worst service. I was thinking about where I got different opinions after processing different products across categories.
Now I can say it with confidence “That commercial/marketing website has a different opinion from independent reviews”
Show more
luka0605luka0605

Bad customer service & bad network

The customer service has been very disappointing. I am not satisfied with your service and would not recommend using Lyca SIM. Overall, it has been a bad experience with both the service and the network.
Mudra PatelMudra Patel

If I could give it 0 stars I would

Started new mobile plan with Lyca for the first time, I went to go transfer my old number for my plan submitted no response.. so now I’m stuck with the new number and also can’t even log into the app since every time I type in THE RIGHT PASSWORD they give me through messages it never works so I can’t even log in and check how much data I’m using so it’s impossible to keep track and use this stupid mobile company
Show more
Veronika_rudVeronika_rud

Unable to make calls

Very disappointed with the e-sim.
Can’t make any calls or messages.
Customer service said it will take 48 hours to fix.
Never had any problems with any other service like this.
Definitely will not renew.
Cevans 55Cevans 55

Response from developer

Hi! Thanks for sharing your experience — we're truly sorry for the trouble with your eSIM. We’re actively working to resolve this and appreciate your patience; for any help in the meantime, reach us at aappsupport@lycamobile.com.

Gift unfortunately not wanted

Given as a gift with a new phone.
The customer service cannot phone you back nor email you back re any information/advice/confirmation/and hang up on you when they can’t solve the problems with acquiring a new phone and switching to an old number.
They instead advise after more than a few calls and hang ups to email cs via Lyca and wait for 24 hours.
Understanding accents and every other word exasperating…and them not having the ability to understand spelling.
Avoid avoid avoid…
Show more
S Ziggy199S Ziggy199

Thieves

I paid for 6 months service, I used 4 months then they switched to Vodafone, leaving me without coverage. I demanded refund for the time they didn’t supply service to me. More than 3 months later, still no refund, no compensation. I called Customer Service numerous times, they are only good to say “Sorry” but that’s it.

My advice to potential customers: Run away! Run fast! Run far!

For any dispute with Lycamobile, take them to ACCC
Show more
BazingaNewBazingaNew

Response from developer

Dear User, Please accept our apologies for the inconvenience caused. We completely understand your concern. We value your feedback and it is duly noted. Kindly provide your phone number and the issue at appsupport@lycamobile.com. However, our team is in a continuous process to improve the overall user experience, by enhancing the features of Lyca application. Regards, Team Lyca

Not activating sim and Unprofessional staff

I paid for the e-sim and got my QR to register it. After submitting documents it wasn’t able to verify the details tried several times after that i called on helpline and the staff wasn’t even able to understand what i want to say after 20 minutes of wasting time i got refund. Very unprofessional. Really disappointed.
Show more
Sufyan@0Sufyan@0

Response from developer

Hello, we are sorry that you faced an issue. Could you please share your contact details with us on appsupport@lycamobile.com so that we can get in touch with you and resolve the issue? Regards, Team Lyca

Worst network

Can’t call or can’t use internet for the past 8 days . Horrible customer service . Was waiting for close to 1 hour to talk to a customer service person but network issue is not resolved .

They keep saying the same story everyday . Issue with lot of customer due to migration to Vodafone and backend team is working on it .

I will never use this service not recommend to anyone
Show more
KD 007KD 007

Response from developer

Dear KD, Thank you for bringing this to our attention. We apologize for the inconvenience you've experienced due to the network issues. To assist you further, could you please provide more details via email at appsupport@lycamobile.com? This will allow us to investigate your specific case and provide a resolution as soon as possible. We understand your frustration and appreciate your patience while we work on resolving this issue. Looking forward to hearing from you. Regards, Team Lyca

Never works

Every time you try using it, theres an update for it and it wouldn't work otherwise.
Also too slow. You try opening a feature and it would take too long to load.
fazerdaazefazerdaaze