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Lyca Mobile AU Reviews: Is It Legit?

Lyca Mobile AU
Lyca Mobile AU
Lyca Digital Private Limited
🔧 Utilities

Customer Experience

Positive experience3.5% of reviews
Neutral0.0% of reviews
Negative experience96.5% of reviews

~ Based on 57 written reviews from the US App Store.

Is Lyca Mobile AU Safe?

Lyca Mobile AU does not appear safe based on available data. AppsHunter Safety Score for Lyca Mobile AU is 40/100.

This assessment is based on 166 user ratings, with an App Store average of 1.8/5.

Is Lyca Mobile AU Legit?

Lyca Mobile AU appears to be a legitimate app. AppsHunter Legitimacy Score for Lyca Mobile AU is 95/100.

Based on 95 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most RecentHighest RatedLowest Rated

WORST NETWORK!!!

My network just disappeared! Cant access my data, cant make calls and even text messages! Totally lost! Called their agents using my son’s number 5x trying to fix the issue but nothing happened, they even told me to wait 48hrs to resolve the issue on their end! Like seriously? Having no network for 48hrs is no joke! Until now im still waiting for them to fix it! This is the worst service! Do not buy or use this network if you dont want to have the same issue like mine!!
Absolutely ZERO rating!
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Kkarenkeng007

Garbage

Customer care never takes actions to fix the issues.
DTDan Tygi

App is useless

Mentioned by another reviewer…app freezes on the T&Cs page and nothing else happens. Obviously haven’t fixed the issue since then, as it’s still happening. Not bothering anymore.
AAtelierCBB

App

App does not even load
YYeahpizza21

Awful

Horrible.
BBob283838

It’s a mobile phone service

It’s a mobile data app nothing more nothing less has some useful features good data plans and costs. But yeah does what it needs to do.
WTWhy are all the names taken197

Shocking customer service

I recently changed my plan from Telstra to LYCA because they had such a great deal I have had no phone for 24 hours and every time I call them the customer service is so bad they keep telling me the same and phone still not working I’m now going back to Telstra
TPTania Polid

Response from developer

Hi Tania, We're sorry for the inconvenience caused. Can you please reach out to our support team via email so they can check what the issue is and help you further? Thank you. cs@lycamobile.com.au.

App does not work

I keep getting text messages to download the app and when I try it gets stuck in the terms and conditions page.. freezes at that page and nothing happens after.. i have tried reinstallinv the app several times and its just not working.. customer service is poor so I guess you get what you pay for! back to onepass when my current plan expires
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BBlueTraindrops

Response from developer

Hi there, Thanks for sharing this. The repeated app messages and the issue where the app freezes on the Terms & Conditions screen aren’t expected, and we’d like to have this checked. Please reach out to our support team via email so they can assist further. Thank you. cs@lycamobile.com.au.

Lyca actually works and is great

Honestly with all the negative reviews I was a little unsure after signing up. But I'm surprised to say that everything has been seamless, I just followed the instructions in their email after signing up. I was with Vodafone before and now I'm saving considerable money with no noticeable carrier quality change (it's still Vodafone). I grabbed a long term plan. Helpful staff have responded to my email and to my phone call about international roaming (apparently your data allowance works overseas). The App is also completely adequate. I highly recommend Lyca.
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AAbzxc4774367

Response from developer

Hi there! Thanks for taking the time to share your experience with us. We're glad to hear about it!🥰

Don’t use Lyca mobile they steal your money

Paid for 12 months and they discontinued my service after 2 months and went for direct debit for every month. I requested refund and the customer service was play word games with me. No matter how many times I call or email, they don’t refund or solve the issue. I have reported to ombudsman.
SSoph1012zzz

Response from developer

Hi there, We understand your frustration. Can you please reach out to us via social media channels so our resolution team can assist you further?

Delayed services

Sent multiple requests for number to be transferred to new lyca plan and out of the many times none has succeeded. Called the customer services and was promised a solution a few hours on that day, still the same. No fixes has been made for over a month now and I’ve sent yet another request via the app.
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NNinjaNj1

Response from developer

Hi there, We’re sorry to hear this is still unresolved. Number transfers normally complete quickly, so a delay of this length isn’t expected. Please contact us via email so our team can check this manually and assist further. Thank you. cs@lycamobile.com.au.

This app doesn’t work at all

This app doesn’t work at all
无无无2。

Poor service

I'm disappointed after i bought it.
...0-0

Shocking

Terrible ESIM option. Didn’t even work and then got charged a month later for a subscription fee I didn’t even sign up too. Do not bother with these clowns.
AAndy17789

remove the disgustingly slow intro animation

I want to quickly check my data balance I don't want to watch this stupid animation for like 10 seconds every time I open the app
Mmountaintop_recluse

HATE THIS

THIS IS GENUINELY THE WORST THING EVER MADE. The app is so hard to navigate, nothing ever works and it’s so over complicated. I can’t get my old number back because you guys have replaced it already.
JJOL_NH

Doesn’t work

As soon as the page ‘you get started” appears and I accept the Terms and Conditions, but stays in this situation and the page is too big that doesn’t allow me to see the bottom of the page if there is a next button or other buttons to start the App.
Please help me with this issue.
BBehzadV

Response from developer

Hi there, We’re sorry to hear you’re facing this issue. Could you please share a screenshot of the screen you’re seeing so we can better understand the problem? You may email it to our support team or reach out to us via our social media with the details. We’ll check this and assist you further. Thank you. cs@lycamobile.com.au.

Customer service is a joke

Absolutely nightmare if you want to contact customer care it make take 70 minutes. Don’t stuck with lyca
OO22222223333

Scam

LykaAU is a scam. I tried to cancel my payments using this app and Lyka then charged me $30??? without my consent? Wow
EEMRoger

Doesn't work

Bought the sim card pack from convenience store, and the qr code doesn't lead you to the correct place to set up your sim. The website is of no use and this app provides no support or help. Also there is no customer support you can reach out to. The login details don't work in the app. In trying to set up the sim it lead me top up, i added $10 to top the balance which looked like i progressed further by providing me a mobile number, however the format is wrong and not enough numbers.
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1J11 jreamz