It’s a mobile phone service
It’s a mobile data app nothing more nothing less has some useful features good data plans and costs. But yeah does what it needs to do.
Shocking customer service
I recently changed my plan from Telstra to LYCA because they had such a great deal I have had no phone for 24 hours and every time I call them the customer service is so bad they keep telling me the same and phone still not working I’m now going back to Telstra
Response from developer
Hi Tania, We're sorry for the inconvenience caused. Can you please reach out to our support team via email so they can check what the issue is and help you further? Thank you. cs@lycamobile.com.au.
App does not work
I keep getting text messages to download the app and when I try it gets stuck in the terms and conditions page.. freezes at that page and nothing happens after.. i have tried reinstallinv the app several times and its just not working.. customer service is poor so I guess you get what you pay for! back to onepass when my current plan expires
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Response from developer
Hi there, Thanks for sharing this. The repeated app messages and the issue where the app freezes on the Terms & Conditions screen aren’t expected, and we’d like to have this checked. Please reach out to our support team via email so they can assist further. Thank you. cs@lycamobile.com.au.
Lyca actually works and is great
Honestly with all the negative reviews I was a little unsure after signing up. But I'm surprised to say that everything has been seamless, I just followed the instructions in their email after signing up. I was with Vodafone before and now I'm saving considerable money with no noticeable carrier quality change (it's still Vodafone). I grabbed a long term plan. Helpful staff have responded to my email and to my phone call about international roaming (apparently your data allowance works overseas). The App is also completely adequate. I highly recommend Lyca.
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Response from developer
Hi there! Thanks for taking the time to share your experience with us. We're glad to hear about it!🥰
Don’t use Lyca mobile they steal your money
Paid for 12 months and they discontinued my service after 2 months and went for direct debit for every month. I requested refund and the customer service was play word games with me. No matter how many times I call or email, they don’t refund or solve the issue. I have reported to ombudsman.
Response from developer
Hi there, We understand your frustration. Can you please reach out to us via social media channels so our resolution team can assist you further?
