Scammy company
Response from developer
Hi Customer, we sincerely apologize for the inconvenience and frustration caused. We understand your concern, especially if you’re unable to access your account to manage the auto-renewal. Please connect with us via DM: https://m.me/LycamobileUK and share your Lyca Mobile number and payment transaction screenshot, so we can check the charge and assist you further.
Terrible customer service
Response from developer
Hi Customer, we sincerely apologize for the frustrating experience you’ve had. 💙 We understand how disappointing it must have been, especially while you were on holiday and needed your phone service. We’re sorry that you experienced delays in getting a response and difficulties with the auto-renewal and refund request. This is certainly not the experience we want for our customers. Please connect with us via DM: https://m.me/LycamobileUK and share your Lyca Mobile number and payment transaction screenshot, so, we can review your case and assist you further. Thank you for bringing this to our attention.
Awful experience
Response from developer
Hi Customer, we’re really sorry to hear about your experience with the eSIM, roaming data and the difficulties you faced when trying to cancel your plan. We understand how frustrating this must have been, especially while travelling. We’d like to look into this properly for you. Please connect with us via DM: https://m.me/LycamobileUK and share your Lyca Mobile number and reference number, so we can check the account and assist further.
Cannot log in
Response from developer
Hi Customer, We sincerely apologize for the inconvenience caused. We understand that your email is showing as invalid and you’re now unable to see your new Lyca Mobile number. Kindly share the email address you used when purchasing the SIM/eSIM and your Lyca Mobile number, if available in via DM: https://m.me/LycamobileUK so, we can check the details and assist you further.
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Ich empfehle das nicht weiter geht lieber zu einem anderen Anbieter
Response from developer
Hi Omer, We're truly sorry to hear about your experience and understand how frustrating and disappointing this must have been. Please accept our sincere apologies for the inconvenience caused by the charge and the issues you faced with your package activation and customer support. We'd like the opportunity to look into this for you. Kindly share your details via private message with your Lyca Mobile number and details of the package purchase, and we'll be happy to investigate the matter and assist you further. Thank you for bringing this to our attention.
