Awful experience
Response from developer
Hi Customer, we’re really sorry to hear about your experience with the eSIM, roaming data and the difficulties you faced when trying to cancel your plan. We understand how frustrating this must have been, especially while travelling. We’d like to look into this properly for you. Please connect with us via DM: https://m.me/LycamobileUK and share your Lyca Mobile number and reference number, so we can check the account and assist further.
Cannot log in
Response from developer
Hi Customer, We sincerely apologize for the inconvenience caused. We understand that your email is showing as invalid and you’re now unable to see your new Lyca Mobile number. Kindly share the email address you used when purchasing the SIM/eSIM and your Lyca Mobile number, if available in via DM: https://m.me/LycamobileUK so, we can check the details and assist you further.
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Ich empfehle das nicht weiter geht lieber zu einem anderen Anbieter
Response from developer
Hi Omer, We're truly sorry to hear about your experience and understand how frustrating and disappointing this must have been. Please accept our sincere apologies for the inconvenience caused by the charge and the issues you faced with your package activation and customer support. We'd like the opportunity to look into this for you. Kindly share your details via private message with your Lyca Mobile number and details of the package purchase, and we'll be happy to investigate the matter and assist you further. Thank you for bringing this to our attention.
Truly useless app
Response from developer
Hi @Fitzroy78, Thank you for sharing your feedback. We're sorry to hear that you've had difficulties using the app and understand how frustrating that can be. We appreciate your comments and will share them with the relevant team for review. If you're experiencing any specific issues, please send us a private message with your Lyca Mobile number and details of the problem, and we'll be happy to assist you further.
Useless, can’t even log in
Response from developer
Hi Customer, We're sorry to hear that you're facing issues logging into the app and that the one-time passcode is not being recognised. Could you please reach out to us via direct message: https://m.me/LycamobileUK and share your details: Lyca Mobile number, Handset model, Current location. Our team will check the issue and assist you further. Thank you. 😊
