Useless, can’t even log in
Response from developer
Hi Customer, We're sorry to hear that you're facing issues logging into the app and that the one-time passcode is not being recognised. Could you please reach out to us via direct message: https://m.me/LycamobileUK and share your details: Lyca Mobile number, Handset model, Current location. Our team will check the issue and assist you further. Thank you. 😊
Doesn’t work
Response from developer
Hi Customer, we're really sorry to hear about the issues you're experiencing with the app. To help us investigate this further, could you please email your Lyca number, device details, and screenshots of the issue to appsupport@lycamobile.com Our App Support team will review the problem and work to resolve it as quickly as possible. We apologize for the inconvenience caused and appreciate your patience.
Unable to check remaining data
Response from developer
Hi customer, Thank you for your feedback. We're glad you found the offer great value. We're sorry to hear you're having trouble checking your data usage and accessing your account through the app or website. Please send us a DM: https://m.me/LycamobileUK with your Lyca Mobile number and the email address you used to register, and we'll be happy to look into this for you and help get the issue resolved.
Shoddy clumsy app
The app is clumsy, non-intuitive and uses non-straight-forward terms.
Several times I have had to go in and switch off the auto-topup function, something I never agree to but it always seems to pop on again. This leads to double charges some months if I don’t catch it in time.
You offer good deals for data etc and claim to be the biggest service provider, but your sales and support is woefully inadequate for the size of the company. I am currently trying to resolve a problem changing my physical sim to an eSIM, should be straight forward, but it’s now been 2 weeks and is still not resolved.
Response from developer
Hi customer, we're really sorry to hear about your experience and understand how frustrating this must be. The issues you've described with app access, auto top-up settings, and the delay in your eSIM request are certainly not the experience we want for our customers. Please connect with us via Messenger so we can take a closer look and assist you further: https://m.me/LycamobileUK We appreciate your patience and look forward to helping resolve this for you.
Being charged 10 pounds a month for a number I’ve deactivated and no longer use
Response from developer
Hi customer, we’re sorry to hear about your experience. Please share your concern with us in detail so we can look into it and help resolve the issue. Kindly connect with us via DM or Messenger here: https://m.me/LycamobileUK. We’ll do our best to assist you and provide the support you need.
