Doesn’t work
Response from developer
Hi Customer, we're really sorry to hear about the issues you're experiencing with the app. To help us investigate this further, could you please email your Lyca number, device details, and screenshots of the issue to appsupport@lycamobile.com Our App Support team will review the problem and work to resolve it as quickly as possible. We apologize for the inconvenience caused and appreciate your patience.
Unable to check remaining data
Response from developer
Hi customer, Thank you for your feedback. We're glad you found the offer great value. We're sorry to hear you're having trouble checking your data usage and accessing your account through the app or website. Please send us a DM: https://m.me/LycamobileUK with your Lyca Mobile number and the email address you used to register, and we'll be happy to look into this for you and help get the issue resolved.
Shoddy clumsy app
The app is clumsy, non-intuitive and uses non-straight-forward terms.
Several times I have had to go in and switch off the auto-topup function, something I never agree to but it always seems to pop on again. This leads to double charges some months if I don’t catch it in time.
You offer good deals for data etc and claim to be the biggest service provider, but your sales and support is woefully inadequate for the size of the company. I am currently trying to resolve a problem changing my physical sim to an eSIM, should be straight forward, but it’s now been 2 weeks and is still not resolved.
Response from developer
Hi customer, we're really sorry to hear about your experience and understand how frustrating this must be. The issues you've described with app access, auto top-up settings, and the delay in your eSIM request are certainly not the experience we want for our customers. Please connect with us via Messenger so we can take a closer look and assist you further: https://m.me/LycamobileUK We appreciate your patience and look forward to helping resolve this for you.
Being charged 10 pounds a month for a number I’ve deactivated and no longer use
Response from developer
Hi customer, we’re sorry to hear about your experience. Please share your concern with us in detail so we can look into it and help resolve the issue. Kindly connect with us via DM or Messenger here: https://m.me/LycamobileUK. We’ll do our best to assist you and provide the support you need.
Fraudulent roaming charges !!!
You have now have added for March roaming charges for 30£ ( options that you have forcefully activated on me while I am in the uk)!!!! I messaged you as requested on Facebook but I had no answer … I have seen other complains from
People experiencing the same thing . Subscriptions created by you that a customer can Not cancel. This is Theft! Add on: after speaking to them they said the charges are justified and legally( 50£for 0.34 gb data ) however the roaming charge while I am uk and never requested that add on (and you can’t remove it as well ) they charged me 35£ for this without my consent, without requesting this service or using it and you are saying that this is correct, I am taking this over to ombudsman. You have been sanctioned before by them
For illegal
Charges. You shouldn’t be allowed to trade as a company like this! Edit: Monday you responded to me and said you are going to prioritise this, I’ve spoken on chat and was told to email. It is Thursday since then I’m beeing ignored again because you know you have added the add on yourself like a thief. This should be a simple check - I haven’t used the roaming data in March, my location was in uk why do you want to steal 40£? I will take this further with ombudsman today. Cheers
Response from developer
Hi @Fdwww1818, I am truly sorry to hear about your experience and understand how concerning these charges must be. This is not the experience we aim to provide, and I take such matters very seriously. Please send us a direct message with your phone number and details. I will prioritize your case, thoroughly review the roaming charges and account activity, and work to provide a clear resolution as quickly as possible. Your concerns are important to us, and I am here to help. Thank you.
