😡😡
For payment without problems, and if there are any problems, it is not possible to contact
Horrible service. Useless app
Stay away from Lyca. I’m glad I switched to another provider. They offered no customer service and kept trying to charge after I switched to another service.
Utterly dogwater
Buy eSIM, get app, cannot log in with number THEY gave me and the email I REGISTERED with. ????. I have missed multiple food deliveries thanks to their scam of a service. Negative one billion out of 5.
Response from developer
Hi Customer, we’re really sorry for the inconvenience and frustration caused. We understand how frustrating it must be, especially when you’re unable to log in using the number and email you registered with. Kindly connect with us in DM: https://m.me/LycamobileUK and share your Lyca Mobile number, registered email address, and a screenshot of the error message you receive when trying to log in. We’ll check this further and assist you with resolving the issue.
App needs major improvements
App is very glitchy, can’t be used without WiFi or data. Can’t find where anything is easily, also can’t monitor the amount of roaming data I am using. Have a plan of 120gb data but can only use 12gb outside of UK. Ridiculous and obviously not enough for what I do, constantly having to purchase more which seems to go a lot quicker than usual… Will reconsider my contract in future.
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Pathetic
It never open. Poor customer service. Poor app. Never open nor even their website open. Bunch of stupid people. What kind of company is it. I’ll psycho. Still not working. So dont send me the message with fancy words instead work on your app. Pathetic
⚠️ WARNING: Lyca Mobile Can Disconnect Your Number Without Warning
I was a Pay As You Go customer, and they disconnected a SIM card that I had been using as my business number for five years without sending me any notice or warning. After contacting Customer Support, I was told that the number could not be recovered.
The operators were extremely rude and disrespectful. I have made a formal complaint against them, and I will seek compensation from them for the losses I have suffered.
The operators were extremely rude and disrespectful. I have made a formal complaint against them, and I will seek compensation from them for the losses I have suffered.
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Cancellation
Most horrible experience with Ai do not recommend
SCAMMERS
Avoid at all cost. I have been charged for multiple times after closing any plans, removing my card details and removing any recurring payments. This is not legal - and you should be required to respond to those complaining, and address your customers as a matter of urgency, and not only responding to those that publicly shame you.
If you think it’s a deal too good to be true, it is.
If you think it’s a deal too good to be true, it is.
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Response from developer
Hi Customer, We’re really sorry for the delay in responding and for the frustration caused. We’ve been handling a higher volume of enquiries, which has unfortunately resulted in delays. We understand your concerns regarding the charges and appreciate your patience. We’re working to respond and assist you as soon as possible.
STEALING MY MONEY
I made a e sim and accidentally deleted it
I can’t seem to speak to a human or cancel it after repeated emails without having access to the number
£10 a month keeps coming out and nobody is helping
I can’t seem to speak to a human or cancel it after repeated emails without having access to the number
£10 a month keeps coming out and nobody is helping
Useless
The app area is bigger than my iPhone mini 13 screen and so it is useless: I have to log in online.
Worst customer service
It’s really hard to contact lyca specially without having talked to an annoying bot. We should have the right to talk to a human whenever we want and they should make more accessible the chat support not supported by AI but a real person who can really help
Easy to use
thanks
Want to top up
Want to top up , not update.
Horrendous
Truly terrible service I had a Lyca sim in a phone that broke so I wasn’t able to use it and had to keep paying a year for it, received no help to transfer. Then at the end of the contract they took £72 from me charging me twice for a month and a cancellation fee even though I had to pay for the entire contract. I feel like I’m being stolen from it’s incredibly stressful I wouldn’t receive mend this app to anyone who doesn’t want to be money trapped.
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Good value, simple, straightforward
… but the app is soooooo slooooow to load. Just a bit frustrating. Phone screen goes black whilst waiting for a response
Not happy
I logged on and in my mind I added a data plan to my existing sim, the money was charged but no plan activated! 2 days later I receive a new sim through the post. Very very dissatisfied as I’ve been with Lyca over 4 years! No refund offered
Bad app
I use larger font text on my phone, this app does not resize the text, all words are cut off half way, there is no way to read. Very bad implemented.
I can’t even log in
Won’t let me log in so useless. I tried different numbers different emails absolutely nothing works
Really bad!
Taken the money but the eSIM isn’t connected to the phone and I can’t get into the app!
Poor reception
Where I am in Kent, it’s 1-2 bars max.
Poor customer service….
Poor customer service….
