Useless, can’t even log in
Response from developer
Hi Customer, We're sorry to hear that you're facing issues logging into the app and that the one-time passcode is not being recognised. Could you please reach out to us via direct message: https://m.me/LycamobileUK and share your details: Lyca Mobile number, Handset model, Current location. Our team will check the issue and assist you further. Thank you. 😊
Doesn’t work
Response from developer
Hi Customer, we're really sorry to hear about the issues you're experiencing with the app. To help us investigate this further, could you please email your Lyca number, device details, and screenshots of the issue to appsupport@lycamobile.com Our App Support team will review the problem and work to resolve it as quickly as possible. We apologize for the inconvenience caused and appreciate your patience.
Unable to check remaining data
Response from developer
Hi customer, Thank you for your feedback. We're glad you found the offer great value. We're sorry to hear you're having trouble checking your data usage and accessing your account through the app or website. Please send us a DM: https://m.me/LycamobileUK with your Lyca Mobile number and the email address you used to register, and we'll be happy to look into this for you and help get the issue resolved.
Shoddy clumsy app
The app is clumsy, non-intuitive and uses non-straight-forward terms.
Several times I have had to go in and switch off the auto-topup function, something I never agree to but it always seems to pop on again. This leads to double charges some months if I don’t catch it in time.
You offer good deals for data etc and claim to be the biggest service provider, but your sales and support is woefully inadequate for the size of the company. I am currently trying to resolve a problem changing my physical sim to an eSIM, should be straight forward, but it’s now been 2 weeks and is still not resolved.
Response from developer
Hi customer, we're really sorry to hear about your experience and understand how frustrating this must be. The issues you've described with app access, auto top-up settings, and the delay in your eSIM request are certainly not the experience we want for our customers. Please connect with us via Messenger so we can take a closer look and assist you further: https://m.me/LycamobileUK We appreciate your patience and look forward to helping resolve this for you.
Being charged 10 pounds a month for a number I’ve deactivated and no longer use
Response from developer
Hi customer, we’re sorry to hear about your experience. Please share your concern with us in detail so we can look into it and help resolve the issue. Kindly connect with us via DM or Messenger here: https://m.me/LycamobileUK. We’ll do our best to assist you and provide the support you need.
Fraudulent roaming charges !!!
You have now have added for March roaming charges for 30£ ( options that you have forcefully activated on me while I am in the uk)!!!! I messaged you as requested on Facebook but I had no answer … I have seen other complains from
People experiencing the same thing . Subscriptions created by you that a customer can Not cancel. This is Theft! Add on: after speaking to them they said the charges are justified and legally( 50£for 0.34 gb data ) however the roaming charge while I am uk and never requested that add on (and you can’t remove it as well ) they charged me 35£ for this without my consent, without requesting this service or using it and you are saying that this is correct, I am taking this over to ombudsman. You have been sanctioned before by them
For illegal
Charges. You shouldn’t be allowed to trade as a company like this! Edit: Monday you responded to me and said you are going to prioritise this, I’ve spoken on chat and was told to email. It is Thursday since then I’m beeing ignored again because you know you have added the add on yourself like a thief. This should be a simple check - I haven’t used the roaming data in March, my location was in uk why do you want to steal 40£? I will take this further with ombudsman today. Cheers
Response from developer
Hi @Fdwww1818, I am truly sorry to hear about your experience and understand how concerning these charges must be. This is not the experience we aim to provide, and I take such matters very seriously. Please send us a direct message with your phone number and details. I will prioritize your case, thoroughly review the roaming charges and account activity, and work to provide a clear resolution as quickly as possible. Your concerns are important to us, and I am here to help. Thank you.
GRRR!!!
Their website doesn’t progress beyond ‘Credit Check’, their ‘customer service’ tries telling me that I can only use PAYG or to use the app to set up an account.
I downloaded the app and tried to set up an account but it just goes round in circles, asking for mobile number, personal details, create a password, enter the OTP sent to email. You enter the OTP, and it says it is incorrect. So you try again, same result. 3rd time, it accepts the OTP and then takes you back to mobile number, personal details, create password, enter OTP. After trying this 4 times, I have decided that Lyca is not for me.
“The definition of insanity, is doing the same thing over and over again and expecting different results.”
I’m not insane.
Response from developer
Hi, we’re really sorry for the experience and understand your frustration. Please try clearing the app cache or reinstalling the app before attempting again. If the issue continues, connect with us via Messenger: https://m.me/LycamobileUK so we can check this for you and assist with the setup.
Bad Service
Throughout this process, customer service repeatedly contacted me every few days asking for different pieces of information. Each time I provided exactly what was requested, I would wait another 4–5 days only to be asked for something else. This cycle continued for weeks without resolution.
In addition to this, the network connection quality is poor, and customer support is slow and ineffective. The lack of clear communication and accountability made a simple request extremely stressful and time-consuming.
Overall, this has been one of the worst service experiences I have had with a mobile provider. I will be changing my SIM provider as soon as possible and do not recommend Lyca Mobile to others.
Response from developer
Hi @Dv…, thanks for reaching out. Sorry for this experience; we do not want our customers to have this kind of experience. We understand how stressful long delays and repeated requests can be, especially when documents are time-sensitive. Please email cs@lycamobile.co.uk with your details so the team can review this further. We appreciate your patience and hope this helps. Thank you.
Terrible mobile network
Response from developer
Hi @InsaneShyster, thanks for reaching out. We understand how frustrating bundle and payment restrictions can feel. Bundle start dates and payments depend on plan rules. Please email cs@lycamobile.co.uk with your details so we can explain your options and help further. Thank you.
Worst carrier and shady charges on account
Response from developer
Hi @Devresz, this certainly seems to be disturbing and frustrating for you. We surely do not want our customers to go through such inconvenience. However, please be rest assured that we are going to help you and resolve your concern. In order to look into the details that has happened so far, we would humbly request you to kindly share the details via Facebook Inbox: https://m.me/LycamobileUK and we'll connect with our resolution team to look into the matter at the earliest. Your understanding and patience are deeply appreciated. Thank you.
2 stars for Lyca of the past.
Then, one day, Lyca decided to dump that plan, and replace it with a useless plan using Data, and a lot less minutes (with absolutely no warning), and started charging extra. Quickly emptying my mum’s credit too.
My mum is 85. She cannot use the internet. Trust me, I’ve tried a thousand times to teach her. I’d love to buy her a smartphone, and do video calls, but she is incapable of using a smartphone, and is stuck with a Nokia of the distant past. Most of her family are old too, so when something breaks, she has nobody to help her. And I am 6000 miles away.
By not thinking, Lyca have made my mum’s life a lot less enjoyable, and she also lives alone. I’m her lifeline, and Lyca was her only choice. So, thank you for your previous 3000 minutes… but now… Thanks for nothing.
App is STILL not currently working !! (sep 6, 2025, hasn’t been working for months :c)
Hope there’s something to get rid of this screen as I need to be able to view my data usage.
Response from developer
Hi! Thank you for bringing this to our attention. We understand the issue you're facing with the app. Please write back to us via appsupport@lycamobile.com with your details, and our support team will assist you in resolving this matter promptly.
Stay away
Response from developer
Hi! Thanks for reaching out — we're sorry to hear about the trouble you're facing. Please email aappsupport@lycamobile.com so we can help resolve this quickly for you.
App is working again...
Response from developer
We appreciate your feedback and are glad the app is working well for you now. Our team continuously works on improvements, but we understand the frustration with frequent updates. If you encounter any issues in the future, feel free to email us at 'appsupport@lycamobile.com'. -Ashish
lykamobile takes my credit balance without choose any plan
Yesterday 3 December 2024 , I had 10 £ credit balance on my app. I switched off the data mobile from the phone with the idea for the 4th December 2024 to activate my new monthly plan . Surprise in the morning , when I get wifi to actívate my 10£ plan , on my credit balance I found only 6£. I called at customer service and after one hour talking with one indian guy he didnt understand that the company stolen from my credit balance and I couldnt activate my plan, I was forced to top up again with more money. That is not fair for lycamobile customers . its a shame .
Response from developer
We apologise for the inconvenience caused. Please email the details, including your mobile number, to 'appsupport@lycamobile.com' so our support team can better assist you. -Ashish
Frustrating updates
Furthermore, the weekly forced updates are frustrating: an app should be able to function without having to be updated sooo much.
I get bug fixes, etc. but I also think the user should be able to choose if they want to update their app every time or wait for a bigger update. And not only am I forced to update it! but I’m logged out of my account and now I have to be verified again. Every week! After this new login process I also have to scroll through a “tutorial” on how to use an app that I’ve been using for 3 years.
I also don’t appreciate that the auto-renewal is automatically on when you purchase a mobile plan, and the button to opt out of that is not exactly placed in an intuitive place in the app.
These are the main issues I have with it, I gave it two stars as I actually don’t mind the overall design.
Response from developer
Dear User, Thank you for your detailed feedback! We understand your frustration with the app's lengthy opening sequence and the frequent forced updates. These updates are necessary to address critical bugs and enhance overall performance. We genuinely appreciate your suggestions and are committed to making your experience as seamless as possible. We recognize the importance of streamlining the login process and improving the placement of the auto-renewal option in the app. Your input is invaluable as we strive to provide a better experience for all our users. Thank you for your patience, and we will do our best to enhance the app moving forward! Best regards, Team Lyca
Run away
The customer service is inexistant.
1. Over the chat, the agent will connect after you have waited 30 minutes then disconnects without warning as soon as he knows he can’t help you.
2. Over the phone, unless you select billing and payment issues, your call will not be connected. All the other options are a dead end.
3. I have a 24 months sim only contract in the format of eSIM, they say I cannot move it to my new phone unless I use a physical SIM. Basically they have no solution to my problem their technology is not up to standards and if I have to cancel the contract, I have to pay the 23 remaining months plus a cancellation fee.
If this is not bullying what do you call it?😡😡😡😡😡I don’t have a device contract with them, just a sim contract, why do I have to pay for it is their technology does not allow me to use it?😡😡😡😡😡
Response from developer
Hello, we are sorry that you faced an issue. Could you please share your contact details with us on appsupport@lycamobile.com so that we can get in touch with you and resolve the issue? Regards, Team Lyca
Abysmal provider, app, and service.
Lyca Mobile Uk is C**P
I wish you not to make the same mistake! Stay away from Lyca Mobile Uk!!!
