Awful experience
Response from developer
Hi Customer, we’re really sorry to hear about your experience with the eSIM, roaming data and the difficulties you faced when trying to cancel your plan. We understand how frustrating this must have been, especially while travelling. We’d like to look into this properly for you. Please connect with us via DM: https://m.me/LycamobileUK and share your Lyca Mobile number and reference number, so we can check the account and assist further.
Cannot log in
Response from developer
Hi Customer, We sincerely apologize for the inconvenience caused. We understand that your email is showing as invalid and you’re now unable to see your new Lyca Mobile number. Kindly share the email address you used when purchasing the SIM/eSIM and your Lyca Mobile number, if available in via DM: https://m.me/LycamobileUK so, we can check the details and assist you further.
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Ich empfehle das nicht weiter geht lieber zu einem anderen Anbieter
Response from developer
Hi Omer, We're truly sorry to hear about your experience and understand how frustrating and disappointing this must have been. Please accept our sincere apologies for the inconvenience caused by the charge and the issues you faced with your package activation and customer support. We'd like the opportunity to look into this for you. Kindly share your details via private message with your Lyca Mobile number and details of the package purchase, and we'll be happy to investigate the matter and assist you further. Thank you for bringing this to our attention.
Truly useless app
Response from developer
Hi @Fitzroy78, Thank you for sharing your feedback. We're sorry to hear that you've had difficulties using the app and understand how frustrating that can be. We appreciate your comments and will share them with the relevant team for review. If you're experiencing any specific issues, please send us a private message with your Lyca Mobile number and details of the problem, and we'll be happy to assist you further.
Useless, can’t even log in
Response from developer
Hi Customer, We're sorry to hear that you're facing issues logging into the app and that the one-time passcode is not being recognised. Could you please reach out to us via direct message: https://m.me/LycamobileUK and share your details: Lyca Mobile number, Handset model, Current location. Our team will check the issue and assist you further. Thank you. 😊
Impossible to cancel the subscription
Response from developer
Hi Arihon, We're truly sorry to hear about your experience and sincerely apologize for the inconvenience caused. We'd really like the opportunity to look into this for you. Please send us a message via Messenger with your registered email address and any Lyca Mobile number(s) associated with your account. Our team will review your case and do their best to assist you as quickly as possible.
Poor App & Frustrating Customer Support
My biggest issue was with an add-on I purchased. It was set to auto-renew, but I cancelled the auto-renewal immediately after purchasing because I only needed it once. The app confirmed that the cancellation was successful. However, the following month I was charged again for the same add-on.
Resolving this became a nightmare. I had to contact customer support repeatedly for almost four months through calls and emails. Every time I called, I had to explain the entire situation from the beginning because no one seemed to have proper records of my case. I spent well over an hour on calls, only to receive little or no progress.
On top of that, the app is often very slow to load and isn’t as functional or user-friendly as apps from other UK mobile providers.
Lyca Mobile really needs to invest in improving this app, fixing the bugs, and providing competent customer support. At the moment, the overall experience is simply not acceptable. ⭐☆☆☆☆
Response from developer
Hi Customer, We're truly sorry to hear about your experience and sincerely apologize for the inconvenience and frustration you've faced. We understand how disappointing it must have been to repeatedly contact support and experience issues with the app and your add-on renewal. To help us investigate this thoroughly, could you please email the following details to appsupport@lycamobile.com -Your Lyca Mobile number -Your device model -Screenshots of the issue Our team will review your case and work to assist you as quickly as possible.
Poor Service
Response from developer
Hi there, We're sorry to hear about your experience and understand how frustrating this situation must have been, especially after receiving multiple confirmations that your package would be upgraded. This is certainly not the level of service you expected. Please contact our support team at cs@lycamobile.co.uk, and they will review your case further and assist you with a resolution.
Doesn’t work
Response from developer
Hi Customer, we're really sorry to hear about the issues you're experiencing with the app. To help us investigate this further, could you please email your Lyca number, device details, and screenshots of the issue to appsupport@lycamobile.com Our App Support team will review the problem and work to resolve it as quickly as possible. We apologize for the inconvenience caused and appreciate your patience.
Unable to check remaining data
Response from developer
Hi customer, Thank you for your feedback. We're glad you found the offer great value. We're sorry to hear you're having trouble checking your data usage and accessing your account through the app or website. Please send us a DM: https://m.me/LycamobileUK with your Lyca Mobile number and the email address you used to register, and we'll be happy to look into this for you and help get the issue resolved.
Shoddy clumsy app
The app is clumsy, non-intuitive and uses non-straight-forward terms.
Several times I have had to go in and switch off the auto-topup function, something I never agree to but it always seems to pop on again. This leads to double charges some months if I don’t catch it in time.
You offer good deals for data etc and claim to be the biggest service provider, but your sales and support is woefully inadequate for the size of the company. I am currently trying to resolve a problem changing my physical sim to an eSIM, should be straight forward, but it’s now been 2 weeks and is still not resolved.
Response from developer
Hi customer, we're really sorry to hear about your experience and understand how frustrating this must be. The issues you've described with app access, auto top-up settings, and the delay in your eSIM request are certainly not the experience we want for our customers. Please connect with us via Messenger so we can take a closer look and assist you further: https://m.me/LycamobileUK We appreciate your patience and look forward to helping resolve this for you.
Being charged 10 pounds a month for a number I’ve deactivated and no longer use
Response from developer
Hi customer, we’re sorry to hear about your experience. Please share your concern with us in detail so we can look into it and help resolve the issue. Kindly connect with us via DM or Messenger here: https://m.me/LycamobileUK. We’ll do our best to assist you and provide the support you need.
Fraudulent roaming charges !!!
You have now have added for March roaming charges for 30£ ( options that you have forcefully activated on me while I am in the uk)!!!! I messaged you as requested on Facebook but I had no answer … I have seen other complains from
People experiencing the same thing . Subscriptions created by you that a customer can Not cancel. This is Theft! Add on: after speaking to them they said the charges are justified and legally( 50£for 0.34 gb data ) however the roaming charge while I am uk and never requested that add on (and you can’t remove it as well ) they charged me 35£ for this without my consent, without requesting this service or using it and you are saying that this is correct, I am taking this over to ombudsman. You have been sanctioned before by them
For illegal
Charges. You shouldn’t be allowed to trade as a company like this! Edit: Monday you responded to me and said you are going to prioritise this, I’ve spoken on chat and was told to email. It is Thursday since then I’m beeing ignored again because you know you have added the add on yourself like a thief. This should be a simple check - I haven’t used the roaming data in March, my location was in uk why do you want to steal 40£? I will take this further with ombudsman today. Cheers
Response from developer
Hi @Fdwww1818, I am truly sorry to hear about your experience and understand how concerning these charges must be. This is not the experience we aim to provide, and I take such matters very seriously. Please send us a direct message with your phone number and details. I will prioritize your case, thoroughly review the roaming charges and account activity, and work to provide a clear resolution as quickly as possible. Your concerns are important to us, and I am here to help. Thank you.
They’re useless and don’t let you quit
Response from developer
Hi customer, Please connect with us on Messenger here: https://m.me/LycamobileUK and share your Lyca Mobile number along with your concern we’ll look into it and help resolve this for you as soon as possible.
WORST CUSTOMER SERVICE EVER PLEASE READ!!
Even when they finally sent the QR code, it was far too late. The damage was done. Trying to cancel the subscription? Good luck — the process is unclear and doesn’t even work properly on their website.
This app promises convenience but delivers the exact opposite: delays, poor communication, and zero reliability. Definitely not worth the hassle.
Response from developer
Hi Aleik, We’re really sorry for the inconvenience you experienced. This is not the level of service we aim to provide. Please share the email or number used during your signup via email so we can check what went wrong with the activation and help you further. Thank you. cs@lycamobile.co.uk.
GRRR!!!
Their website doesn’t progress beyond ‘Credit Check’, their ‘customer service’ tries telling me that I can only use PAYG or to use the app to set up an account.
I downloaded the app and tried to set up an account but it just goes round in circles, asking for mobile number, personal details, create a password, enter the OTP sent to email. You enter the OTP, and it says it is incorrect. So you try again, same result. 3rd time, it accepts the OTP and then takes you back to mobile number, personal details, create password, enter OTP. After trying this 4 times, I have decided that Lyca is not for me.
“The definition of insanity, is doing the same thing over and over again and expecting different results.”
I’m not insane.
Response from developer
Hi, we’re really sorry for the experience and understand your frustration. Please try clearing the app cache or reinstalling the app before attempting again. If the issue continues, connect with us via Messenger: https://m.me/LycamobileUK so we can check this for you and assist with the setup.
Bad Service
Throughout this process, customer service repeatedly contacted me every few days asking for different pieces of information. Each time I provided exactly what was requested, I would wait another 4–5 days only to be asked for something else. This cycle continued for weeks without resolution.
In addition to this, the network connection quality is poor, and customer support is slow and ineffective. The lack of clear communication and accountability made a simple request extremely stressful and time-consuming.
Overall, this has been one of the worst service experiences I have had with a mobile provider. I will be changing my SIM provider as soon as possible and do not recommend Lyca Mobile to others.
Response from developer
Hi @Dv…, thanks for reaching out. Sorry for this experience; we do not want our customers to have this kind of experience. We understand how stressful long delays and repeated requests can be, especially when documents are time-sensitive. Please email cs@lycamobile.co.uk with your details so the team can review this further. We appreciate your patience and hope this helps. Thank you.
Terrible mobile network
Response from developer
Hi @InsaneShyster, thanks for reaching out. We understand how frustrating bundle and payment restrictions can feel. Bundle start dates and payments depend on plan rules. Please email cs@lycamobile.co.uk with your details so we can explain your options and help further. Thank you.
Worst carrier and shady charges on account
Response from developer
Hi @Devresz, this certainly seems to be disturbing and frustrating for you. We surely do not want our customers to go through such inconvenience. However, please be rest assured that we are going to help you and resolve your concern. In order to look into the details that has happened so far, we would humbly request you to kindly share the details via Facebook Inbox: https://m.me/LycamobileUK and we'll connect with our resolution team to look into the matter at the earliest. Your understanding and patience are deeply appreciated. Thank you.
2 stars for Lyca of the past.
Then, one day, Lyca decided to dump that plan, and replace it with a useless plan using Data, and a lot less minutes (with absolutely no warning), and started charging extra. Quickly emptying my mum’s credit too.
My mum is 85. She cannot use the internet. Trust me, I’ve tried a thousand times to teach her. I’d love to buy her a smartphone, and do video calls, but she is incapable of using a smartphone, and is stuck with a Nokia of the distant past. Most of her family are old too, so when something breaks, she has nobody to help her. And I am 6000 miles away.
By not thinking, Lyca have made my mum’s life a lot less enjoyable, and she also lives alone. I’m her lifeline, and Lyca was her only choice. So, thank you for your previous 3000 minutes… but now… Thanks for nothing.
