Doesn’t compare to delivery
- delivery cost more expensive
- not same day
- not same day
Poor Customer Support
I spend over HK$4000 per month at M&S Food in HK and for months ive been trying to change my registered phone number on the M&S app but Customer support says they are dealing with it but it never gets done. Ive nearly HK$100 in points which I can’t use. I’ve emailed multiple times and even asked store staff to help….but guess what…nothing done. Its really bad service…such a shame as it lets down the reputation of M&S.
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Awlful hardly any stock
Seriously like a joke. There’s hardly any stock they all say restocking. Disappointing
Horrific
Being told that an item in your cart is now sold out when you check out is frustrating but understandable. What’s completely outrageous is then being told another item is out of stock when you try to check out again, so you remove that item from your cart and check out a third time only to be told that yet another item is out of stock. And so on and so forth until your cart is almost empty.
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Review
It it’s was very good cuz it actually arrived
1/5
Takes too long. Hard to find products in wrong place
Awful
Worst app I’ve ever used, no matter if on WiFi or 4G it will jam on the loading screen and you have to force quit (sometimes up to 5 times) and reopen. Staff are well aware and show you how to do this, actually creating queues at the checkouts. Save us the misery and let us add the card to Apple Wallet.
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Spam. And not the food type
This app will push notifications non stop offering great deals no one cares about. The only way to fix it is remove the app or disable notifications.
Terrible app
It’s honestly like they completely gave up ok having an app. It doesn’t work at all!!!
New app flawed
The new “shopping list” feature appeared for a day and now is appearing empty, even though I’ve marked many items as favourites which should appear in the list. Also, the “order history” does not display and an error message appears.
Buggy
Repeatedly looses my order after I’ve spent ages choosing everything, payment didn’t work on my mobile (again losing the whole order), however delivery worked well and smoothly once i (on about the 10th attempt) managed to order my stuff.
Poor functioning delivery app
I am currently quarantining at home so looked forward to ordering food and supplies from M&S on this app. I spent a frustrating and fruitless 45 minutes selecting and ordering, with failures only to have the final payment not go through. What a waste of time! It needs to be fixed.
Easy to use and It worked finally...
App is simple and easy to use. Most frustrating part was items being out of stock. Shopped and had everything in my basket to checkout. Unfortunately I spent all day attempting to input my credit card number in many times only to be given an “error” message and it not being able to process my order. Reached out to customer service several times via email. I then updated my software and had to shorten my address. (They need to allow for longer addresses on their system). Order was finally placed. My order then arrived next day as scheduled and all items were accounted for. Will continue to use this app!
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Unable to open app
The app is simple enough to use when it is working. But I’ve consistently been unable to open it and need to redownload it for it to work. I haven’t had this issue with any other app.
Less than average
M&S food. Delivered. Great - only two days after you choose them. Hmmm.
Delivery has an eleven hour window.
If you have a helper at home all the time you’ll be fine. If, (just imagine!) you don’t, it’s a pretty poor service that didn’t bother telling me that my food had arrived.
Delivery has an eleven hour window.
If you have a helper at home all the time you’ll be fine. If, (just imagine!) you don’t, it’s a pretty poor service that didn’t bother telling me that my food had arrived.
