Frustrating!!
Not getting notifications
Response from developer
Hi Terrance, we're sorry you're not receiving notifications. We can understand how frustrating that would be when you're trying to stay up to date. Please reach out to us at https://bit.ly/4esHVUR so we can look into this with you directly and help get things sorted.
Suggestion
scroll down to read their information, the “back” button is no longer visible, only the “close" button (unless we scroll back up). This means we exit the search results, and I think most users would be experiencing this - it is fairly unintuitive. Otherwise the new app seems okay
Response from developer
Hi Big, thanks for taking the time to share your feedback about the back button. We understand how important smooth navigation is, and we've passed your feedback on to our team. We're glad to hear the app is working well for you otherwise.
Can’t login!
Response from developer
Hi there, we’re sorry you’re having trouble logging into the app. We’re aware there may be some early teething issues following the latest update, and our team is actively working through these. If you’re still unable to log in, please reach out here so we can look into it and help get things sorted for you: https://mable.com.au/contact-us/
Worse.
Response from developer
Hi Panda. Thanks for taking the time to leave your review. We’re aware there may be some teething issues in the initial stages of the launch. Thank you for your patience while we work through them—your feedback is extremely helpful.
Unusable
Response from developer
Hi Jason, we’re sorry this has been your experience with the app and that you’ve been unable to search for support workers, approved invoices or review progress for sessions. Please reach out here: https://mable.com.au/contact-us/ so we can follow up directly. In regards to the ACCC, we've worked collaboratively with the ACCC and have updated our Terms of Use to ensure transparency and fairness. Find the full guide here: https://mable.com.au/newsroom/terms-of-use-update/
Not operating
Response from developer
Hi Jason, we’re sorry this has been your experience with the app. We’re aware there may be some early teething issues following the initial launch, and we really appreciate your patience while these are being worked through. Your feedback is incredibly valuable in helping improve things moving forward. If you’d like to share more details, you can do so here: https://bit.ly/4fMP7iq
Broken
Response from developer
Hi Yokone. We're sorry this has been your experience with the Mable app. We’re aware there may be some teething issues in the initial stages of the launch. Thank you for your patience while we work through them—your feedback is extremely helpful.
Not great
Seems like the app unnecessarily accesses personal information.
Response from developer
We’re sorry you’re having issues opening the Mable app. That would be frustrating. We’re also sorry to hear you have concerns about the app accessing personal information. We’d love to learn more about what you’ve experienced so our team can investigate further and continue improving the app. Please share your feedback here: https://bit.ly/4fMP7iq
Dangerous
Response from developer
Hi, we’re sorry this has been your experience with the new app. We understand how frustrating it can be when things don’t run as smoothly as expected. We’re aware there may be a few teething issues in these early stages, and the team is actively working through them. Your feedback really helps us identify and fix what needs attention. If you can, please fill out this form so we can look into it further: https://mable.qualtrics.com/jfe/form/SV_5cLh5JRW0RvHfL0
New app blank screen
Response from developer
Hi, we’re sorry this has been your experience with the new app. We understand how frustrating it can be when things don’t run as smoothly as expected. We’re aware there may be a few teething issues in these early stages, and the team is actively working through them. Your feedback really helps us identify and fix what needs attention. If you can, please fill out this form so we can look into it further: https://mable.qualtrics.com/jfe/form/SV_5cLh5JRW0RvHfL0
If app doesn’t work…
Delete old app
Delete new app.
Turn phone off then back on.
Reinstall new app and login.
Not sure what was wrong with the old app but I personally find the new one messy in appearance and just not as easy to navigate.
Response from developer
Hi Amelia. We're glad you've been able to fix the issue you were having with the app and we appreciate your feedback on the new app. This new app will provide you with a new and improved experience. The new app is more intuitive providing you what you need, right where you'd expect it. It also improves how you manage your support sessions. On the new app you can: - Stay informed with a personalised homepage - Navigate with ease using quick actions - Handle last-minute changes quickly Thanks again for sharing your feedback.
Useless
Response from developer
Hi Olivia, we’re sorry this has been your experience with the new app. We understand how frustrating it can be when things don’t run as smoothly as expected. We’re aware there may be a few teething issues in these early stages, and the team is actively working through them. Your feedback really helps us identify and fix what needs attention. If you can, please fill out this form so we can look into it further: https://mable.qualtrics.com/jfe/form/SV_5cLh5JRW0RvHfL0 and investigate properly
The new app
Response from developer
Hi, we're sorry this has been the case and can you please reach out at https://mable.com.au/contact-us/ so we can follow up directly.
professionalism appreciated
While flexibility is clearly encouraged within the app, the platform itself can sometimes feel difficult to navigate and occasionally glitchy in practice.
That said, the overall experience and support environment have still felt significantly more positive and professional compared to support work apps I’ve encountered in the past.
Response from developer
Hi, we really appreciate you taking the time to share your experience. It’s wonderful you’ve had a more positive and professional experience compared to other platforms. We also hear your concerns around the app navigation and occasional glitches, and we know how important a smooth experience is when managing your work. Thanks again for your balanced and constructive feedback.
Terrible!!!
Response from developer
Hi Georgia, we're sorry the app hasn't been loading and understand how stressful and frustrating that can be. We’re aware there may be some teething issues in the initial stages of the launch. Thank you so much for your patience while we work through them—your feedback is extremely helpful.
Hopeless
Response from developer
Hi Anjing. We're sorry this has been your experience with the Mable app. We’re aware there may be some teething issues in the initial stages of the launch. Thank you for your patience while we work through them—your feedback is extremely helpful.
Worse.
Response from developer
Hi Panda. Thanks for taking the time to leave your review. We’re aware there may be some teething issues in the initial stages of the launch. Thank you for your patience while we work through them—your feedback is extremely helpful.