Happy
Thanks for your help in getting care for my dad! I’m very happy
Thank you
Thank you
Supporting Mylife
Mable makes finding support easier I’m so glad I found Mable I couldn’t be happier thank you
Professor Maria Griga
Excellent worker. My parents love her.
Frustrating!!
I find your site too hard to follow, one minute I owe over $800 on an invoice, I pay the full amount then find I am over $400 in credit? How does this work! You should be sending the invoice the same day as it is approved, I can submit to the NDIS, which then gets approved within 2 days!!, YES, 2 days, and as soon as that invoice is found, it is paid by ok so pay and sent back to you immediately, however you are taking over 7 to 14 days to pay the workers!! Not good enough, and if you cannot manage the work load, employ more people who can help! Way to slow for my liking and always messing up my invoices - Frustrating is all I can say to that!!
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Not getting notifications
I’m not getting notifications on my phone when my support worker submits their hours. I have turned everything on in the settings and still nothing works.
Suggestion
Hi guys, one thing I noticed in the new app compared to the old app - once we are searching for workers, if we click into that workers profile and we
scroll down to read their information, the “back” button is no longer visible, only the “close" button (unless we scroll back up). This means we exit the search results, and I think most users would be experiencing this - it is fairly unintuitive. Otherwise the new app seems okay
scroll down to read their information, the “back” button is no longer visible, only the “close" button (unless we scroll back up). This means we exit the search results, and I think most users would be experiencing this - it is fairly unintuitive. Otherwise the new app seems okay
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Can’t login!
On the latest iOS version and unable to login. Please fix asap!
Worse.
New version of the app is not better, it’s worse. If it’s not broken, don’t fix it. When you open the app, it’s a plain white screen, rendering it unusable. The times it somehow works it’s slow and sluggish while searching for workers. Forcefully shows your age on your job description. Whilst nowhere to be seen for support workers. I’d also like to know the age of who I may be working with as well, this is not fair.
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Unusable
New app totally unusable. Cannot go in to approve hours. Website also not working or loading on iPhone. Not sure what has changed but I am totally unable to use Mable now to search SWs, approve invoices or review progress for sessions. This means my invoices go approved because of the 24 hour invoice approval mable gives before automatically approving these themselves despite ACCC rulings.
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Not operating
When it works, it works fine, though the UI is rather confusing at times. I can forgive that but when I’m trying to do things through the app sometimes it’s just frozen on a white screen even on app reset. This is a critical issue that needs to be addressed immediately since the app is unusable in the state.
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Broken
New update in May’26 just terrible. Cooked on the update button that led to the app update then when you open it it’s just blank screen. Prior to this it has forgotten all your login and when prompted to forgotten password nothing was sent. Frustrating and horrible app update.
Not great
Get a blank white screen when opening the app.
Seems like the app unnecessarily accesses personal information.
Seems like the app unnecessarily accesses personal information.
Dangerous
New app won’t load - just a white screen. My mother’s support worker just sent me a message and I can’t read it. And very little time before closing the old app. Clearly you didn’t wait until it had been thoroughly tested and stabilised before closing down the old app. You need to fix this pronto.
New app blank screen
Forced to download the new app and it opens to just a blank screen. Not functional
If app doesn’t work…
If the new app isn’t working for you, try following:
Delete old app
Delete new app.
Turn phone off then back on.
Reinstall new app and login.
Not sure what was wrong with the old app but I personally find the new one messy in appearance and just not as easy to navigate.
Delete old app
Delete new app.
Turn phone off then back on.
Reinstall new app and login.
Not sure what was wrong with the old app but I personally find the new one messy in appearance and just not as easy to navigate.
Useless
It won’t even open, all I get is a white screen.
The new app
I have no contact at all now
professionalism appreciated
The platform provides a highly app structured and professional approach to building safe rapport between support workers and clients.
While flexibility is clearly encouraged within the app, the platform itself can sometimes feel difficult to navigate and occasionally glitchy in practice.
That said, the overall experience and support environment have still felt significantly more positive and professional compared to support work apps I’ve encountered in the past.
While flexibility is clearly encouraged within the app, the platform itself can sometimes feel difficult to navigate and occasionally glitchy in practice.
That said, the overall experience and support environment have still felt significantly more positive and professional compared to support work apps I’ve encountered in the past.
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Terrible!!!
Doesn’t load when you click for a job doesn’t load support workers when you go to search for them. So much worse I’m stressing now that when my support workers go to submit their hours it won’t show on my end to approve them. This is such bollux not fair at all for the support workers nor the clients! Shouldn’t of changed it in the first place it wasn’t broken!
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Hopeless
Not easy to understand and navigate. And cannot change profile easily, not sure who you’ve shared the posting to.