Great Idea, Poor Service
No access to Live Chat link via the app. Platform only allows communication via Live Chat and prevents supporters from calling on the phone number provided (automated call will hang up on you).
Therefore, no Live Chat access - no opportunity to call Mable if you need support as a Support Worker.
If you email or fill in the “contact us” form, no reply.
I have messaged multiple times Andy have received no communication from them. I have submitted updated/renewed documents that have expired for them but I have not received any communication regarding whether they received it or how long the wait time was.
I can’t work again until they approve the documents and it’s been over a week. And no replies to my messages and there is no way I can call them.
Really disappointing service. My clients depend on my support and I depend on the income.
Such a shame, I love the idea of the app and I have been able to help many people whilst growing as a supporter. Real pity the team behind it don’t care about its workers or clients.
Therefore, no Live Chat access - no opportunity to call Mable if you need support as a Support Worker.
If you email or fill in the “contact us” form, no reply.
I have messaged multiple times Andy have received no communication from them. I have submitted updated/renewed documents that have expired for them but I have not received any communication regarding whether they received it or how long the wait time was.
I can’t work again until they approve the documents and it’s been over a week. And no replies to my messages and there is no way I can call them.
Really disappointing service. My clients depend on my support and I depend on the income.
Such a shame, I love the idea of the app and I have been able to help many people whilst growing as a supporter. Real pity the team behind it don’t care about its workers or clients.
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App won’t open
Every time I try to log into my account using my details, the screen refreshes and takes me back to ‘log in’ or ‘register’.
More simple
More useful
Freedom
Loving the Mable experience. It has been an excellent platform to launch gradually into aged care.
Mable is a perfect fit for my lifestyle.
Mable is a perfect fit for my lifestyle.
App issue
Hi I am trying submit my documents to verify my account but app keep saying “try again later this page is not available ”
Payment communication
Overall, the app is easy to use and helpful for managing clients. However, I would appreciate more timely and transparent payment information. Sometimes it is difficult to know exactly when payments have been processed or to access detailed payment records. Improved payment notifications and clearer payment tracking would make the experience much better for support workers.
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Bit clunky
Receive jobs via email which takes you to website rather than app. Even though I’m registered the website doesn’t have all my details as apposed to the app. Also every job you apply you have to manually enter the hours you’re available instead of just having those details saved for future applications.
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Great medium
Super hassle free and user friendly. Great customer support too.
I can’t access
Since I updated I haven’t been able to access anything.
Ms
Love Mable
The app is bugging out
Every time I try and go onto jobs section, as I scroll down through the jobs the app glitches and won’t let me scroll or just keeps losing its place.
Out dated, updates required…
This app is in need of a solid update! Unable to view the job after receiving messages from applied jobs.
Considering the importance of this app to its users, it needs to be updated.
Considering the importance of this app to its users, it needs to be updated.
Availability
Everything is good but every single time choosing your availability is so frustrating why don’t you make it fixed so we can set once and just apply job. We can always talk hours after talking with client. Why choose hours every single time. Let us just put our availability so that it comes up everytime when you apply for job then if you need then you can change no need to input everytime.
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Response from developer
Thanks for taking the time to share your feedback. We have revised our job application form so independent support workers can now easily select and show their availability for a shift. This change makes it easier for support workers to connect with local clients who are ready to book support. You can find a full guide on our website here: https://mable.com.au/newsroom/product-nominate-time-slots/ and please reach out at https://mable.com.au/contact-us/ if you have any questions.
Security & Notifications need improvement
App needs multi-factor authentication as a priority.
Also, since the latest updates, notifications have no information other than “Mable Notification” and when you click on the notification, the screen comes up “support hours details not found”. So not useful at all.
Using iPhone iPhone 15 Pro IOS 26.4.1.
Also, since the latest updates, notifications have no information other than “Mable Notification” and when you click on the notification, the screen comes up “support hours details not found”. So not useful at all.
Using iPhone iPhone 15 Pro IOS 26.4.1.
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Worst customer support
This company has the worst management I’ve ever come across.
I have been emailing for months trying to recover over $600 owed to me
From 2025.
The finance department does not have a number and wont return my email.
As a support who they make money off, this kind of treatment of their “employees” is disgraceful
I have been emailing for months trying to recover over $600 owed to me
From 2025.
The finance department does not have a number and wont return my email.
As a support who they make money off, this kind of treatment of their “employees” is disgraceful
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Glitchy & unreliable
The idea of the App is great, and the features are awesome - IF they were actually working properly. The Video Calling for the Meet and Greet keeps crashing / video not working for clients, not very intuitive. The jobs section keeps jumping and not always even showing up. Additionally, when writing messages within the app, the text glitches and is impossible to edit, wasting time. I hope you can get this sorted because, in theory, it could be a fantastic app.
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Response from developer
Hi Dunlav. We’re sorry you’re running into these issues with the app, especially with things like video calls, messaging, and the jobs section not working as expected. We’d really like to help get this sorted for you. When you can, please email us at info@mable.com.auwith as much detail as possible, including screenshots, your account info, and your phone model. This will help our Product team properly investigate what’s going on.
iPad use
Would love if it was compatible with iPad. I’ve recently saved, bought an iPad as easier to carry around than my large old laptop. App said was compatible but very annoyed that it isn’t and doesn’t use the full screen.
Doesn’t work
Will not work since last upgrade. Opens up to the Mable loading screen and that’s it.
Glitchy as hell
Mable on the laptop is fine but on mobile is is actually unusable. When someone shares a job listing with you, as a worker, when I click on 'see description' it just loads my invoices. I also applied for a job listing the other day and the person who put the job up didn't receive the application. I don't know what's going on but something needs to be fixed, super frustrating.
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App
Can’t access it. Done everything, updated software, deleted old Mable app. Still nothing.