Great Idea, Poor Service
No access to Live Chat link via the app. Platform only allows communication via Live Chat and prevents supporters from calling on the phone number provided (automated call will hang up on you).
Therefore, no Live Chat access - no opportunity to call Mable if you need support as a Support Worker.
If you email or fill in the “contact us” form, no reply.
I have messaged multiple times Andy have received no communication from them. I have submitted updated/renewed documents that have expired for them but I have not received any communication regarding whether they received it or how long the wait time was.
I can’t work again until they approve the documents and it’s been over a week. And no replies to my messages and there is no way I can call them.
Really disappointing service. My clients depend on my support and I depend on the income.
Such a shame, I love the idea of the app and I have been able to help many people whilst growing as a supporter. Real pity the team behind it don’t care about its workers or clients.
Therefore, no Live Chat access - no opportunity to call Mable if you need support as a Support Worker.
If you email or fill in the “contact us” form, no reply.
I have messaged multiple times Andy have received no communication from them. I have submitted updated/renewed documents that have expired for them but I have not received any communication regarding whether they received it or how long the wait time was.
I can’t work again until they approve the documents and it’s been over a week. And no replies to my messages and there is no way I can call them.
Really disappointing service. My clients depend on my support and I depend on the income.
Such a shame, I love the idea of the app and I have been able to help many people whilst growing as a supporter. Real pity the team behind it don’t care about its workers or clients.
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App won’t open
Every time I try to log into my account using my details, the screen refreshes and takes me back to ‘log in’ or ‘register’.
More simple
More useful
Freedom
Loving the Mable experience. It has been an excellent platform to launch gradually into aged care.
Mable is a perfect fit for my lifestyle.
Mable is a perfect fit for my lifestyle.
App issue
Hi I am trying submit my documents to verify my account but app keep saying “try again later this page is not available ”




