Missing Features in the Georgia Version of the App
I am using the Carrefour app in Georgia, and unfortunately it feels very limited compared to what is available in other countries.
The biggest issue is that I cannot place orders directly through the app. Instead, I have to switch to Wolt to make purchases, which makes the app much less useful.
Another problem is that I cannot easily check product prices in the app. I often need to use another app or service to see prices before deciding what to buy.
That said, the loyalty points program is helpful, and I have been using the app for about a year and a half. The points and occasional promotions have helped me save money, which I appreciate.
At the moment, the app seems to be useful mainly for collecting points and occasionally checking sales, promotions, and special offers. Features such as shopping, viewing a cart, and completing purchases are either unavailable or not working for me in Georgia.
I would appreciate it if these features could be added or improved so that users in Georgia can have the same experience as users in other regions.
The biggest issue is that I cannot place orders directly through the app. Instead, I have to switch to Wolt to make purchases, which makes the app much less useful.
Another problem is that I cannot easily check product prices in the app. I often need to use another app or service to see prices before deciding what to buy.
That said, the loyalty points program is helpful, and I have been using the app for about a year and a half. The points and occasional promotions have helped me save money, which I appreciate.
At the moment, the app seems to be useful mainly for collecting points and occasionally checking sales, promotions, and special offers. Features such as shopping, viewing a cart, and completing purchases are either unavailable or not working for me in Georgia.
I would appreciate it if these features could be added or improved so that users in Georgia can have the same experience as users in other regions.
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خلل في التطبيق منذ أيام
أخطاء في التطبيق كثيرة ويسجل خروج دون طلب
Scan&Go
Since the recent updates it can not read the barcodes, I could only scan 2 items; one of them was wrong; it also added an item by itself which I couldn’t delete
Check prices
Does not working check prices section
App issues
Kindly need to contact for App issues and bugs
Cant proceed with Account deletion
Worst app in customer service requiring phone number to enter to contact customer service, all i want to do is delete my account why should i talk to you ? Cancel my account already! we don’t have carefour in our country anymore
Worst Grocery Delivery in GCC
Qatar’s Carrefour claims for a 24/7 express delivery, but you will never get a customer support anytime after work hours. When you order at night, expect that you will never get anyone to follow up your order. And even when you complain via email, no one ever tries to get back to you and check what went wrong. Worst customer service ever!!!!
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Can’t register profile
I’m unable to register my profile as my Safaricom number beginning in 014 is being recognised as invalid.
Worst shipping experience
worst ever!! never on time never replies mails or calls
حرفيا زباله
حرفيا زباله
Poor Quality Food and Groceries
Have repeatedly received poor quality fruit and meat. Grocery deliveries from Carrefour through the app have included meat full of fat and old, rotten onions. Very disappointing repeated issues show a lack of quality control.
Stuck
Something wrong with this app, I am using iPhone 16pm and when I scroll down the home page it gets stuck terribly, not my phone problem, something is off with the application
App stucks
App is sticking on fetching location
There is always something with the app and support is broken too
I regularly order from Carrefour but as much as I like the selection of products available, the app and support are always a problem. Sometimes the app shows blank cards or says the items aren’t available in my location and then 5 minutes later suddenly they are. The app also has an option to NOT send an alternative product if the one you want is sold out, but this is always ignored when the order is being fulfilled, so I end up getting random products I don’t need. But returning these and getting a refund is also a quest, because return function in the app is broken. I contacted their support on whatsapp – no response. Called their support – they said they will send me an email to proceed with refund and guess what – no email. Its like their support processes arent in place at all. I just want to order groceries without constantly running into issues.
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Unhygienic Delivery and Extremely Disappointing Service
I had a very bad delivery experience with Carrefour. My order arrived without any bags, and I was never informed that bags needed to be purchased in advance. The delivery person placed all the food directly on the floor, exposing it to contamination, which is completely unacceptable when it comes to food safety. To make matters worse, one of the yogurt containers was already opened. This shows a serious lack of hygiene standards and quality control. Because of this experience, I will not purchase again, I will delete my account, and I do not recommend it to anyone.
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Worst customer service
You will not get any answer on whatsapp, the app picked my old address and i couldnt change it, even if was 1 min after the order placed. This makes no sense, i needed to cancel the order and do it again to not have grocieries delivered to my old address.
Customer care is useless, do not add a whatsapp customer care if you cant handle that.
Customer care is useless, do not add a whatsapp customer care if you cant handle that.
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Unusable app
Completely unusable. Products constantly going out of stock, app full of bugs, had my cart of 60 items wiped out when I registered for an account. Will be switching to another app for grocery delivery. Considering the quality of Carrefour I’m shocked at how terrible this app is
Became very bad
I’ve been using this app at least for 3 years in UAE, and now it became awful. Client service is very low, I hate that instead of real people you’re chatting with AI bot which is very useless. The huge part of products always not in stock. Also they delete products from your order without any notification
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I’m not impressed
I submitted a review 3 years ago asking why all the great features being touted for this app were not present in my Carrefour app. I was asked to email the developer team, which I did. I got no response. One year ago I emailed them again and after many months got a reply advising me that all the features I was referring to were not available in the Uganda version of the app (which is what I use in Uganda). Fair enough. But today I got another email asking me to email the developer team quoting my order number. I don’t have an order number. I just want to know why all the features this app is supposed to have are not available in Uganda. That’s all.
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App stucks
App is sticking on fetching location
S
The customer service is horrible. They advertise 24/7 delivery but there is no customer service! I ordered at 11pm and they removed one item without informing me, no one called me, I tried to call but the line is “closed” until morning (as if the app is not 24/7), there was no option to cancel in the app, no option to choose a replacement, they just expect to deliver the order (which was very late) and just accept it. I didn’t accept it and the driver was also very rude and unhelpful. Big waste of time and I will be waiting for my refund. Don’t order from them.
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