Difficult
Doesn’t work in a very small home
Paid subscription, but I cannot access my account — and support is inaccessible
I purchased a paid magicplan subscription, but I have been unable to access my account.
I have requested a password reset repeatedly, but the reset email never arrives. I checked my inbox, spam and junk folders and tried multiple times over more than a full day.
I then contacted magicplan support. Their AI support agent acknowledged that the issue requires investigation by a human Support team and instructed me to click “Escalate to Support.”
The problem? The escalation link leads to a 404 – Page Not Found page.
I reported the broken link, and the AI support agent responded by asking me to click the same “Escalate to Support” button again. I did — and it still leads to the same 404 error.
So at this point:
* I have paid for a subscription I cannot use.
* The password-reset system is not working for my account.
* The escalation link to human support is broken.
* I have spent more than a full day trying to resolve the issue.
* I am still dealing with an AI support bot instead of a human who can actually restore access to my paid account.
This is extremely disappointing for a paid professional service.
I am happy to update this review if magicplan provides actual human support, restores access to my account, and addresses the subscription time I have lost. Until then, I cannot recommend paying for this service.
I have requested a password reset repeatedly, but the reset email never arrives. I checked my inbox, spam and junk folders and tried multiple times over more than a full day.
I then contacted magicplan support. Their AI support agent acknowledged that the issue requires investigation by a human Support team and instructed me to click “Escalate to Support.”
The problem? The escalation link leads to a 404 – Page Not Found page.
I reported the broken link, and the AI support agent responded by asking me to click the same “Escalate to Support” button again. I did — and it still leads to the same 404 error.
So at this point:
* I have paid for a subscription I cannot use.
* The password-reset system is not working for my account.
* The escalation link to human support is broken.
* I have spent more than a full day trying to resolve the issue.
* I am still dealing with an AI support bot instead of a human who can actually restore access to my paid account.
This is extremely disappointing for a paid professional service.
I am happy to update this review if magicplan provides actual human support, restores access to my account, and addresses the subscription time I have lost. Until then, I cannot recommend paying for this service.
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As an electrician this is the best thing I’ve found as a sole proprietor
Works well for what I’m doing
Free version is okay being that it’s free.
They are out of their mind to ask for $12.99/mo for this app. Free version is okay but I would never pay for more than $4.99/mo for the basic “Sketch” version.
Here
Eazy, quiqly, covering what you need
Simple and easy
A real lifesaver, the app just worked no fuss
Nice
Excelente
Extremely easy from Step 1
Amazing…. Such a help
Directions are Lacking
My second free attempt ended up being a blank because I didnt have clear direction on how to get to the scanning process.
A game changer
It doesn’t get much better than this app. I’m a real estate investor and everytime I get a new project it goes straight into magic plan and I draw a floorplan and start working it from there. This app has been instrumental in my success of add on additions / redesigning and just seeing my houses come alive. I would give it 10stars if I could. And I’m only using the free version.
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Great Service
As a contractor this service makes estimating a breeze. My only concern is that I confused the $250 monthly fee for an annual fee. Not sure how I missed that detail but otherwise I am very happy with the application.
I am unable to scan a new floor
This app woks only for 3 projects and keep asking you to pay..
What happened?
This app was great. I had my entire house scanned. It was a set and forget on my phone. Came back recently while shopping for furniture and you've moved to a different business model, my scans are gone and I can't access anything. When you want to move to a different business model, you release a new app. You shouldn't dump the users that brought you where you are with your telemetry.
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2 free designs - scam
I forgot why I'd not used Magicplan for a while. I reset my password and found I had a few designs still saved. So I opened a couple of them in 'read-only' format, mindful that I only had 2 free edits available to me and each design that I opened lost me one free credit until I had none! What a nonesense.
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Excelente app!
Excelente app
Lost Work
Have had the app for a couple years. Buying a house so added the plan to help visualize furniture. Updated app and lost everything
Sucks
This app sucks. Was difficult to set up and use. They also want your street address and access to about everything on your phone. I’m not interested in giving the world access to my home interior.
Super
The latest very good
Wildly frustrating
While the LiDAR and scanning functionality of this app are quite good, the rest of the software feels lack luster, confining, and unfinished. Half of the time I can’t even get the project to populate on my desk top, trying to rework errors in the scan itself was impossible in some scenarios, export to sketch up was also not supported for me. Spent hours scanning an apartment complex I own just to have to go back and do the whole thing manually on sketch up.
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Use 1 year
After use 1 year. I say that it. After i spend 20 min and scan house. This app didn’t save and didn’t create plans.
