Apps not even functioning
No problem, serviced seemed decent, too bad every single paid feature is completely broken and doesn’t work and constantly fails in app.
Waste of money completely.
Payment, subscriptions and support
The service itself is convenient and high‑quality, but there is no real guarantee or security. When communicating with support, be prepared for long response times.
Good
Response from developer
Hello! We love to hear that. Thank you for trusting Magnific :) Greetings!
Terrible Support – Payment Taken, Premium+ Not Activated
I purchased the Premium+ annual plan and paid the full amount. The amount was successfully charged to my credit card, but my account is still not showing Premium+ and the subscription has not been activated.
What makes this worse is the complete lack of customer support. I have already sent two emails to Magnific support explaining the issue, but I have received no response or resolution.
For a paid premium service at this price, customers should not have to chase support after their money has already been taken.
At this point, I have already paid a good amount and received neither the Premium+ access I purchased nor meaningful support.
Very frustrating and unacceptable experience. I will update this review if Magnific resolves the issue, but until then, I cannot recommend purchasing a paid subscription.
Response from developer
I'm sorry to hear about this frustrating experience and about the delay in hearing back from our support team, that's not the impression we want to leave you with. Please reach out to us at support@magnific.com with the email address associated with your account, and our team will look into your case as soon as possible. We appreciate your patience.
Scam
Response from developer
Olá! Sentimos muito pela frustração causada por essa situação. Entendemos como isso pode ser desanimador e gostaríamos muito de ajudar a esclarecer o que aconteceu. Poderia, por favor, entrar em contato com nosso suporte pelo e-mail support@magnific.com? Inclua o endereço de e-mail associado à sua conta para que nossa equipe possa analisar seu caso com atenção. Agradecemos sua paciência e estamos à disposição para ajudar.
