Apps not even functioning
No problem, serviced seemed decent, too bad every single paid feature is completely broken and doesn’t work and constantly fails in app.
Waste of money completely.
Payment, subscriptions and support
The service itself is convenient and high‑quality, but there is no real guarantee or security. When communicating with support, be prepared for long response times.
Good
Response from developer
Hello! We love to hear that. Thank you for trusting Magnific :) Greetings!
Terrible Support – Payment Taken, Premium+ Not Activated
I purchased the Premium+ annual plan and paid the full amount. The amount was successfully charged to my credit card, but my account is still not showing Premium+ and the subscription has not been activated.
What makes this worse is the complete lack of customer support. I have already sent two emails to Magnific support explaining the issue, but I have received no response or resolution.
For a paid premium service at this price, customers should not have to chase support after their money has already been taken.
At this point, I have already paid a good amount and received neither the Premium+ access I purchased nor meaningful support.
Very frustrating and unacceptable experience. I will update this review if Magnific resolves the issue, but until then, I cannot recommend purchasing a paid subscription.
Response from developer
I'm sorry to hear about this frustrating experience and about the delay in hearing back from our support team, that's not the impression we want to leave you with. Please reach out to us at support@magnific.com with the email address associated with your account, and our team will look into your case as soon as possible. We appreciate your patience.
Scam
Response from developer
Olá! Sentimos muito pela frustração causada por essa situação. Entendemos como isso pode ser desanimador e gostaríamos muito de ajudar a esclarecer o que aconteceu. Poderia, por favor, entrar em contato com nosso suporte pelo e-mail support@magnific.com? Inclua o endereço de e-mail associado à sua conta para que nossa equipe possa analisar seu caso com atenção. Agradecemos sua paciência e estamos à disposição para ajudar.
Top Shelf app!
❌very bad
Collections
Response from developer
Thank you for taking the time to share this with us, and we're sorry for the frustration caused by not having the Collections feature available on iPad. We understand how helpful it would be to have consistency across platforms, especially since you're already used to it on desktop and Android. We'll bring it back. We appreciate your patience and your input in helping us improve the app.
This app is weird 😂
Easy to use
Response from developer
Hello! We love to hear that. Thank you for trusting Magnific :) Greetings!
Paid but Never Received My Credits
As a result, I wasn’t able to use the main feature I paid for. I tried, but the app still wouldn’t let me generate my video because it said I didn’t have any points.
Paying for a subscription and then not receiving the promised credits is very frustrating. Unless this issue is fixed, I cannot recommend spending your money on this app.
I hope the developers address this problem and either provide the missing credits or improve their customer support.
No free trial.
Paguei mas não posso usar
Response from developer
Olá! Sentimos muito pelo transtorno causado e entendemos sua frustração com essa situação. Para que possamos verificar o que está acontecendo com sua conta, por favor entre em contato com nosso suporte através do e-mail support@magnific.com, incluindo o endereço de e-mail associado à sua conta. Assim nossa equipe poderá analisar seu caso com atenção e te ajudar da melhor forma possível. Agradecemos a paciência e ficamos à disposição.
HORRIBLE new update
I guess I’ll have to find a new platform. Truly unfortunate
😡SERIOUSLY STOP😡
Premium Subscription Not Activated After Payment
This is extremely frustrating, especially when I paid for the service and have important projects that depend on these premium features. The lack of immediate access after payment is unacceptable.
I hope the developers fix this issue quickly and improve the purchase restoration process. Until then, I can’t recommend paying for the Premium subscription.
Response from developer
We're sorry for the frustration this has caused, especially given that you have projects depending on these features. This is definitely not the experience we want you to have. Please reach out to our support team at support@magnific.com with the email address associated with your account so they can take a closer look at your case and help get this sorted out. We appreciate your patience.
Péssimo
Response from developer
Olá! Sentimos muito pelo transtorno causado e entendemos sua frustração com a questão dos créditos e o funcionamento do app. Gostaríamos muito de ajudar a esclarecer e resolver essa situação. Poderia, por favor, entrar em contato com nossa equipe de suporte pelo e-mail support@magnific.com? Inclua o e-mail associado à sua conta para que possamos analisar seu caso com atenção. Agradecemos seu feedback e a oportunidade de melhorar.
Waste of money.
Update. After I paid hundreds of dollars, you then change terms of service and I can’t use it unless I agree? What if I don’t? Do you refund the money?? Sounds like a lawsuit.
Aplicativo não funcional
Response from developer
Olá! Sentimos muito pelo transtorno com a sincronização das imagens entre o app e o navegador, especialmente considerando que você possui um dos planos premium. Entendemos a frustração de não conseguir acessar suas gerações no aplicativo. Gostaríamos de investigar seu caso com mais detalhes para resolver isso o quanto antes. Poderia enviar um e-mail para support@magnific.com incluindo o endereço de e-mail associado à sua conta? Assim nossa equipe técnica poderá analisar o que está causando essa falha de sincronização. Agradecemos a paciência e esperamos poder resolver isso em breve.
