Paid but Never Received My Credits
As a result, I wasn’t able to use the main feature I paid for. I tried, but the app still wouldn’t let me generate my video because it said I didn’t have any points.
Paying for a subscription and then not receiving the promised credits is very frustrating. Unless this issue is fixed, I cannot recommend spending your money on this app.
I hope the developers address this problem and either provide the missing credits or improve their customer support.
No free trial.
Paguei mas não posso usar
Response from developer
Olá! Sentimos muito pelo transtorno causado e entendemos sua frustração com essa situação. Para que possamos verificar o que está acontecendo com sua conta, por favor entre em contato com nosso suporte através do e-mail support@magnific.com, incluindo o endereço de e-mail associado à sua conta. Assim nossa equipe poderá analisar seu caso com atenção e te ajudar da melhor forma possível. Agradecemos a paciência e ficamos à disposição.
HORRIBLE new update
I guess I’ll have to find a new platform. Truly unfortunate
😡SERIOUSLY STOP😡
Premium Subscription Not Activated After Payment
This is extremely frustrating, especially when I paid for the service and have important projects that depend on these premium features. The lack of immediate access after payment is unacceptable.
I hope the developers fix this issue quickly and improve the purchase restoration process. Until then, I can’t recommend paying for the Premium subscription.
Péssimo
Waste of money.
Update. After I paid hundreds of dollars, you then change terms of service and I can’t use it unless I agree? What if I don’t? Do you refund the money?? Sounds like a lawsuit.
Aplicativo não funcional
Response from developer
Olá! Sentimos muito pelo transtorno com a sincronização das imagens entre o app e o navegador, especialmente considerando que você possui um dos planos premium. Entendemos a frustração de não conseguir acessar suas gerações no aplicativo. Gostaríamos de investigar seu caso com mais detalhes para resolver isso o quanto antes. Poderia enviar um e-mail para support@magnific.com incluindo o endereço de e-mail associado à sua conta? Assim nossa equipe técnica poderá analisar o que está causando essa falha de sincronização. Agradecemos a paciência e esperamos poder resolver isso em breve.
My Review
Paguei mais de 100 reais e ele não liberou a versão premium estou até agora aguardando uma resposta
Response from developer
Olá! Sentimos muito a experiência que você teve e queremos ajudá-lo a resolvê-la. Por favor, nos escreva para support@magnific.com indicando o e-mail associado à sua conta para que possamos localizá-la e revisar seu caso o mais breve possível. Obrigado pela sua paciência.
Péssimo me cobrou e ainda estou com pacote FREE
Response from developer
Olá, Dpassaur! Sentimos muito pelo transtorno. Queremos resolver isso e garantir que você tenha acesso ao plano que adquiriu. Por favor, entre em contato com a nossa equipe de suporte e retornaremos o quanto antes para regularizar tudo. Obrigado pela paciência!
Nice App!
BUG NEEDS FIXING
詐欺
返金もなし。ありえない
Response from developer
この度はご不便をおかけし、誠に申し訳ございません。お支払いいただいたにもかかわらずフリープランのままで、動画も画像も生成できず、さらにサポートからも十分な対応がなかったとのこと、大変重く受け止めております。ぜひ私たちに解決させてください。お手数ですが、もう一度サポートチームまでご連絡いただき、このレビューについてお伝えください。優先対応として担当者が責任を持ってプランの有効化と、これまでのお問い合わせへの対応をいたします。貴重なご意見と、改善の機会をいただきありがとうございます。
Premium subscription bug: Paid but stuck on free plan
Response from developer
Hi Karpo72 — thank you for such a clear, detailed report; that context about the website recognizing your premium status while the app doesn't, combined with social SSO, is genuinely helpful. We're sorry you've been stuck without the access you paid for. We'd like to get your account syncing correctly — please reach out to our support team and mention this review, and we'll dig into it and make sure your premium features show up in the app. Thanks for your patience and for helping us pin this down.
Please fix this as soon as possible.
Response from developer
Hi — thank you for the detailed report, and the Safari-vs-app comparison is really useful. You're right that this points to an app-side bug in how your credit balance is being read, and we're sorry it's been getting in your way for weeks. We're looking into credit-display issues in the app, and we'd like to check your account specifically — please reach out to our support team and mention this review so we can investigate and get you creating again. Thanks for your patience!
19.000 Credits reichen nicht????
Entweder ist das System fehlerhaft oder die Anzeige extrem unklar. Für eine kostenpflichtige App wirkt das leider ziemlich unprofessionell. Habt ihr überhaupt einen gescheiten Abschluss? Mein Bruder kann in innerhalb von paar Tagen ne bessere App erstellen weil er auch wirklich Software Ingenieur ist und nicht irgendein illegales Opfer, dass sich als "Software Ingenieur" bezeichnet. Da kann sehr schnell eine Anzeige kommen wenn ihr das nicht bald PROFESSIONELL ändert ☺️
Хорошее приложение,.
Unbelievable
Tried contact on email and nothing happened.
This was five days ago.
Response from developer
We sincerely apologize for the inconvenience and the issues you're experiencing with your Premium+ subscription. We understand how frustrating this must be, especially after 5 days without a response. Please contact our customer support team directly — they will prioritize your case and resolve this immediately with the email address associated with your account. We truly appreciate your patience and support. 🙏
