App doesn’t work and doesn’t provide required information
Need to do lot of work Not at all user friendly and many data is missing required. Information is not available.
Not able to login
There is always a problem after a new update to this app. After the last update, I am not able to login to this app for last 2 days. Is the app published to store without testing? This app is the only way to do an electricity recharge how does a person rely on this app if it keeps failing to login user after every update.
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Issues
It keeps logging off. Every time new error pops up. Now when I’m trying to login, after consumer id and password, it is asking for OTP. When I submit the OTP, it just says something went wrong. What’s the use of app when it keeps logging you off and then doesn’t let you login.
App developer is trying hard to prove its a sarkaari app
As expected, lot of issues in the app, right from log in to many other issues. Dnt think these issues will ever addresses as developer will not be aware of such issues are existing.
Irritating session over
It’s very irritating that you get logged off. It’s not such security app that it logs you off. Even banks app that handle our finances are better developed. Please gets this sorted out or people will loose interest in the app( is that what Maha Vidyut want?)
Concerns Regarding Reliability and User Experience of MahaVidyut App
Mahavitran urgently needs to review the functioning of its mobile application, as it is not operating reliably.
Login Requirement:
It is unreasonable to require users to log in every day. This is not a website; it is a mobile application designed for convenience. Daily login should not be necessary.
Data Consistency:
Certain features work intermittently. For example, day‑wise export or import units should be consistently available within the app and must not be discontinued.
Charts and Readings:
The charts provided are inaccurate and misleading. They should display readings with proper dates. For instance, if I check the current week’s data on Saturday, the chart should not show Sunday’s reading prematurely. This creates confusion and undermines trust in the data. Moreover, the charts often display incorrect values. A simple date‑wise reading list on the dashboard would be more reliable, provided it works consistently every day.
Timestamp Transparency:
Some tiles show “today’s reading,” but the exact time of recording is missing. Without timestamps, the data lacks meaning and context. Customers are intelligent and deserve complete information, nothing should be hidden.
App development:
Are you truly developing a mobile application? Why is an OTP required every time for login? It feels as though a website developer was hired to design this app, since such a requirement is unnecessary in a mobile environment. Moreover, the OTP often fails to get delivered even after multiple retries, which makes the experience frustrating and unreliable.
Login Requirement:
It is unreasonable to require users to log in every day. This is not a website; it is a mobile application designed for convenience. Daily login should not be necessary.
Data Consistency:
Certain features work intermittently. For example, day‑wise export or import units should be consistently available within the app and must not be discontinued.
Charts and Readings:
The charts provided are inaccurate and misleading. They should display readings with proper dates. For instance, if I check the current week’s data on Saturday, the chart should not show Sunday’s reading prematurely. This creates confusion and undermines trust in the data. Moreover, the charts often display incorrect values. A simple date‑wise reading list on the dashboard would be more reliable, provided it works consistently every day.
Timestamp Transparency:
Some tiles show “today’s reading,” but the exact time of recording is missing. Without timestamps, the data lacks meaning and context. Customers are intelligent and deserve complete information, nothing should be hidden.
App development:
Are you truly developing a mobile application? Why is an OTP required every time for login? It feels as though a website developer was hired to design this app, since such a requirement is unnecessary in a mobile environment. Moreover, the OTP often fails to get delivered even after multiple retries, which makes the experience frustrating and unreliable.
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Not easy to use
Every time have to put customer ID and password which is time consuming and tedious. There is option to create M-PIN but it’s not working.
Overall poorly designed app for such an important utility.
Overall poorly designed app for such an important utility.
No single sign on
Every time you open the app you need to manually enter customer id. Like its a phone number that you have to remember. No Apple password support. No biometric login. No pin based login. No otp login too. Its downgrade compared to earlier Mahavitaran App.
Logoff and app update
The application logs the user out every time it is closed, requiring re-entry of credentials. Additionally, it asks for the User ID in the form of a Customer ID, which is difficult to remember and inconvenient.
Another issue occurs when opening the app—it prompts for an update and redirects to the App Store. However, on the App Store, there is no update available and only an “Open” option is shown.
Please address and fix the frequent logoff issue and the incorrect update prompt.
Another issue occurs when opening the app—it prompts for an update and redirects to the App Store. However, on the App Store, there is no update available and only an “Open” option is shown.
Please address and fix the frequent logoff issue and the incorrect update prompt.
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Keeps showing app needs to be updated even tho its latest. Also no real time consumption details
Keeps showing app needs to be updated even tho its latest. Also no real time consumption details are not available. Kindly resolve these at earliest.
Always goes in Update option
It’s a app so one time login is sufficient but whenever app is open it goes on update option and then enter customer Id and password again and again
It is developing app
OTP works but it ask me to login every time. Memorise connection Id is very painful. Then it says update available but app store shows I have latest. I don’t know when is my billing cycle.
Hourly consumption data unavailable
Daily unit consumption on hourly basis was earlier being displayed but since last 8 days or so same is unavailable. Now when I try to see today’s consumption I get the message ’No data found’.
Also, each time I try to login the app prompts for update. Each time I update, the mpin which I had set disappears.
Also, each time I try to login the app prompts for update. Each time I update, the mpin which I had set disappears.
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No OTP, no real time data
There is no real time data available. The OTP does not work consistently.
Smart Meter is a problem and to trying to detect the problem the app is not working or providing real time data.
The app is liability instead of adding any value
Smart Meter is a problem and to trying to detect the problem the app is not working or providing real time data.
The app is liability instead of adding any value
OTP doesn't work
With the latest update on 24th Feb 2026, the OTP for login doesn't get generated. While it says OTP generated, no sms gets delivered. Not sure if someone is really testing these updates. Adani team - can you pls check. What's the use of app if it doesn't work
Faltu App Built to scam people
Plz take this app down from App Store and play store. This app worth negative rating. Not market fit yet and still rolled out. Fire your developer, product maager and delivery manager. Already paid bill is being shown as unpaid. Who is QA of this app? Fire him / her too.
If possible deduct salaries or ask them to return salaries.
If possible deduct salaries or ask them to return salaries.
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OTP introduced lately.
After Login 4-5 times, OTP never arrives.
It comes after an hour or so by the time the App is defunct.
Does your team check its validity before a new product is launched ?? Here, one cannot enter the app. Sigh.
It comes after an hour or so by the time the App is defunct.
Does your team check its validity before a new product is launched ?? Here, one cannot enter the app. Sigh.
The app not showing real time reading
When I tried to check current reading or previous week usage, it says “WHOOPS WE ARE UNABLE TO FIND THE DATA YOU ARE LOOKING FOR”
This happens every time when I tried to access the smart meter reading…
This happens every time when I tried to access the smart meter reading…
Worst app ever. No support from the team.
I recently faced lot of issue to view login and recharge. The app does not show any data. When connected to their support number they gave email ID to reach. No repsosne form emails fro 2 weeks now
Does not work; no smart meter data
A complete apathy of an app. Don’t expect to be able to login. Smart meter data is only for the owners to see. If you were excited you will be able to see data.