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maid User Reviews

maid
maid
Dale Street Digital Ltd
🌟 Lifestyle
📊 Productivity

Customer Experience

Positive experience29.2% of reviews
Neutral2.1% of reviews
Negative experience68.8% of reviews

~ Based on 48 written reviews from the US App Store.

Is maid Safe?

maid appears safe based on user ratings. AppsHunter Safety Score for maid is 92/100.

This assessment is based on 1,148 user ratings, with an App Store average of 4.6/5.

Is maid Legit?

maid appears to be a legitimate app. AppsHunter Legitimacy Score for maid is 93/100.

Based on 93 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most RecentHighest RatedLowest Rated

The app is glitchy

The app can delay your communication with the person you are employing. I feel maybe the app needs a way for the service providers to create receipts as well. Like give them a template or access to existing receipts.
Lolita vita whiteLolita vita white

Great

Brilliant app highly recommend easy to use love it
Noreen306Noreen306

Response from developer

Thanks so much for the fantastic review! We’re delighted you’re enjoying Maid and finding the app easy to use. We really appreciate the recommendation and your support! ❤️

Terrible! Don’t download it! You’ll just waste your money!

Appalling app! I paid for the subscription, which cost almost £10, but when I get to the identity verification step, it just keeps loading forever. In other words, I paid for something I can’t even use. I’ve already emailed your support team explaining the situation, and I haven’t even received a response. I want a full refund!
Show more
LariaarielLariaariel

Response from developer

We’re really sorry to hear about this experience. You should absolutely be able to complete verification and use the service you’ve paid for. Please email us at support@maid.co.uk referencing this review and we’ll investigate the verification issue and your subscription payment as a priority. We also apologise that you haven’t received a response to your original email – that’s not the level of support we aim to provide.

No Maids

No maids on the app, not a single one that is active in my area. When you send a message they don’t reply. Recently had to login again and there was no evidence of messages being sent. Avoid.
LukeF23LukeF23

Response from developer

We’re sorry to hear you’ve had this experience. We’ve recently made a number of improvements to messaging and notifications to help ensure maids receive and respond to enquiries reliably, and we’re continually working to increase the number of active maids across the UK. We’d really appreciate the opportunity to investigate what happened with your messages. Please email support@maid.co.uk with your account details and we’ll look into this for you.

Amazing

Absolutely amazing. I loved Carla’s work. She was super and I absolutely recommend her to anyone. Thank you Carla. ❤️
DindinfyzDindinfyz

Response from developer

Thanks so much for your wonderful review! ❤️ We’re delighted to hear that Carla did such an amazing job and provided such a great experience. We’ll be sure to pass your kind words on to her. Thank you for choosing Maid 🧹✨

Totally useless app!

Can’t even reset password properly!
Doug27321Doug27321

No show

Cleaner no showed first time we tried this. Bad experience.
Merlinka192Merlinka192

Nobody there

Seems like a well designed app but posted a job two weeks ago and haven’t heard anything from anyone.
JoolsffishJoolsffish

Response from developer

Thank you for your feedback, and we’re sorry to hear you didn’t receive any replies. This isn’t the experience we want for our customers. We’re continually growing our network of cleaners and improving response rates. We’d really appreciate it if you could try again, and if you’re still having any issues, please contact our support team through the app so we can help.

Rubbish no work

Waste of time and money. No jobs or work at all in any area
MewtfgggcMewtfgggc

Looking for job

Ask you to pay before anything else ,after downloading the app straight away asking to pay monthly 😡😡😡
ASYAONAA2025ASYAONAA2025

Help!

I am trying to use the free version but it is mandatory to choose a subscription plan. How can I get access to the free version?
BestLove27BestLove27

Response from developer

Hi there, We’re currently offering a 14-day free trial for all new maids. After this, a subscription is required. You can start your free trial by selecting a plan in the app, you won’t be charged until the trial period ends. Thank you for your understanding, The Maid Team

Worst app ever

I downloaded this app to get some extra work but this is the worst app ever i mean there is no customer support,you keep on getting text that you got a message but once open there is nothing,no new shifts it just stucks where it is on the first day.
Don’t waste your time here
Maheen chaudaryMaheen chaudary

Response from developer

We’re really sorry to hear about your experience. I think we may have been experiencing some intermittent issues with the messaging area of the app at the time you joined us after pushing a new release. We’d love to welcome you back and offer you another free trial, please feel free to reach out to us at support@maid.co.uk and we’ll get this arranged for you.

Search does not work

Have not been able to find a cleaner as the search functions returns an error message and there is no help from support who never respond.
SGReviewssSGReviewss

Response from developer

Hi SGReviewss, I’m really sorry to hear this. How did you try to contact us previously? We’re more than happy to assist, please drop us a message at support@maid.co.uk and our team will get straight back to you. Maid Support

Not working properly

The application is not working properly, I am not receiving all messages from customers, support is writing to me and telling me that I have an unread message, and I have not even received one, this problem has existed for more than a year and you cannot deal with it
Diana gramDiana gram

Response from developer

Sorry to hear that you are experiencing this issue. I’ve asked our developers to look into this issue and resolve it as soon as possible.

Can’t register

The app required a registration code sent to my phone but the code does not arrive. Is this app actually genuine or just a scam to get my details? There are no customer support contact details on the website.
Rhp576Rhp576

Best app

Top
mark cosfmark cosf

Disappointing

Gets stuck in the verification stage, not possible to create an account.
?MP15?MP15

Hopeless

hopeless application! can't search for clients - can't add photos... contact with customer service - zero delay
Zebia ffZebia ff

Brilliant serivc e

I am a cleaner a maid since July 2024 I gain lots of work a good way gain lovely clients
Jackie j2026Jackie j2026

Rubbish

Cleaners don’t respond, this has even pushed me to joint the cleaning market and actually provide reliable services.
Rozayy07Rozayy07