Not easy
The whole process is easy, but the cleaners are very slow, and cannot finish the job within allocated time, after assuring me that they can…i had quote from other non app agencies, much cheaper and they can get the job done faster than this app
Cant Get A Cleaner
Useless.. can’t even get a cleaner. Wasted my money and now have to wait 3 business days to claim the money I spent because can’t even get a cleaner!
Lousy service
Already booked for female crew because of only my mother in law at home. Paid extra but 5 minutes before the session start, sent an apology message crew not available and need to reschedule at other time, with male crew. What is this???
Orders often got canceled last minute
Lot of my sessions was cancelled last minute, be careful when you book, so you can make sure your schedule won’t be messed up
Too arrogant once they are fully booked
Wow, must be nice to be so fully booked that responding to inquiries isn’t necessary! If you enjoy being left on ‘read,’ this is the perfect service for you
Easy to book, services mediocre
Booking through the app is easy and convenient, even last minute. Used the app on or off for a number of years. Overall service is mediocre at best. Have to be very specific as often the cleaners will convenient omit dusty shelves if it means having to move small things. Quite often cleaning supplies (clorox spray, window cleaner, scotch brite sponges and brushes) will disappear when the cleaners leave.
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Good app and responsive customer care team
The app is very user friendly and the service team is very responsive and helpful.
Horrible service, smoking in house and everything cannot do
Just use their service, I would like to give -5* rating if possible
firstly, this guy comes in and go smoke in the toilet
Secondly, he lies about only able to wipe 3 fans
thirdly, he's giving alot of attitude saying this cannot do that cannot do
forthly, while we are engaging in the support he left while still having 1h time left
already reported, but have to wait 2-3 days for this issue to be sent to their "quality" team
firstly, this guy comes in and go smoke in the toilet
Secondly, he lies about only able to wipe 3 fans
thirdly, he's giving alot of attitude saying this cannot do that cannot do
forthly, while we are engaging in the support he left while still having 1h time left
already reported, but have to wait 2-3 days for this issue to be sent to their "quality" team
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First and last
They assinged new cleaner. Not properly trained. He broke my broom, my plants, my tiles! Lousy!
App is hopeless
See above
Crew schedule error
It seems error on your app. I cannot see the schedule & my preference crew is hard to get.
Great service
Asked special service come pick up dead gecko they came somemore very friendly tq
Can never get cleaners
Pretty lousy service; it’s hard to secure cleaners and their whole coins system is wonderful for Maideasy to hold onto your dough. The service simply isn’t customer friendly…like tying a bow around a traditional business with an app (without the solutions one expects a tech company to try and solve). With the coins conversion then it forces the customer to jump through another hoop to request a refund back into your account. Painful admin process and just a poor experience
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No easy way to remove your credit card info on the app.
You'll have to contact CS for them to do it manually. In this day and age where sensitive information is a security matter, this is enough to deter me from using this app again.
Unreliable and Not So Easy
The past 2 weeks been a very rocky journey with Maideasy. There’s absolutely nothing ‘easy’ about it. Numerous cancellations, intermittently slow response. And sometimes queries remain unanswered to this day. They’re not a very reliable service and instead of making things easy, it has made things a lot more difficult. You’d think that because I have been using the service everyday for two weeks, a bit more customer service and support would be available, on the contrary they take the regular business for granted with cancellations happening in the last minute.
Being a regular user I had requested the same personnel regularly so as to not waste time briefing new people each time. But that’s not possible. If your looking for a one off, then by all means go ahead. But if your looking for efficiency and consistency for long term use, look elsewhere.
This method of operation is not going to be sustainable in the long term if the services remains unreliable and unpredictable.
Being a regular user I had requested the same personnel regularly so as to not waste time briefing new people each time. But that’s not possible. If your looking for a one off, then by all means go ahead. But if your looking for efficiency and consistency for long term use, look elsewhere.
This method of operation is not going to be sustainable in the long term if the services remains unreliable and unpredictable.
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Great system, good cleaners
Love the convenient system of booking cleaners. The cleaners I’ve got so far are really good too. Thorough with their cleaning. And the MaidEasy admin is really helpful too if there are any problems.
Won’t use this service again
Paid for move out cleaning, time management non existing with the cleaners. After spending more than half of the time they haven’t even started on the bedrooms. End up i had to pay 2 extra hours and still they didn’t finish all the rooms. This is on an easy to clean condo where all furniture was already moved out and sqft at the lower end of the range paid for. Where they actually cleaned they did a good job, but time management was so poor i won’t use this app ever again. Ended up I have to clean 1 bedroom and yard area myself, even after paying extra hours.
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Good job Maideasy cleaners 👌👍
I used Maideasy for move-in cleaning and was impressed with the exceptional service. My house was spotless and the price was affordable. I highly recommend Maideasy for reliable and efficient cleaning services.
They're a go-to for my upcoming basic home cleaning needs.
They're a go-to for my upcoming basic home cleaning needs.
Convenient and easy to use
It’s very convenient to use the app as I can book and update my booking easily. They will also send SMS to you on the status of the cleaning crew on the day of cleaning. It’s a better version than the last one. Any redemption however is done via coins. But you can always request to transfer it back to your account.
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App full of bugs; Service bad
App Review
Looks nice but errors keep popping up. Couldn't upload photos in one of the forms, which I assume is meant to give the cleaners an idea what type of job they were accepting.
Service Review
Disappointed because my booking was cancelled twice. The second time I was canceled on, the cleaner claimed to have called me multiple times, and since I did not answer he canceled the job he had accepted. Was ready to apologise but found that there were no calls made to me.
Tried contacting Maideasy but the number on my e-receipt was incorrect - am hoping it wasn't to discourage customers from calling. When I finally found the correct number, there was no answer.
Maideasy has a caveat that says customers cannot make bookings in under 2 hours. This seems reasonable to me. But it seems a little disingenuous that customers are not accorded the same courtesy when cleaners who have accepted the job can cancel at any time with no warning or replacement. I think Maideasy should relook their service agreements with the cleaners - if Maideasy doesn't act accountable on their behalf, the cleaners should be made accountable for the jobs they accept/cancel.
Looks nice but errors keep popping up. Couldn't upload photos in one of the forms, which I assume is meant to give the cleaners an idea what type of job they were accepting.
Service Review
Disappointed because my booking was cancelled twice. The second time I was canceled on, the cleaner claimed to have called me multiple times, and since I did not answer he canceled the job he had accepted. Was ready to apologise but found that there were no calls made to me.
Tried contacting Maideasy but the number on my e-receipt was incorrect - am hoping it wasn't to discourage customers from calling. When I finally found the correct number, there was no answer.
Maideasy has a caveat that says customers cannot make bookings in under 2 hours. This seems reasonable to me. But it seems a little disingenuous that customers are not accorded the same courtesy when cleaners who have accepted the job can cancel at any time with no warning or replacement. I think Maideasy should relook their service agreements with the cleaners - if Maideasy doesn't act accountable on their behalf, the cleaners should be made accountable for the jobs they accept/cancel.
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