Worst app ever
The most disappointing part of this entire ordeal has been the customer service. 'Pathetic' is the only word to describe it. They are unhelpful, dismissive, and seem to have no idea where my order is or when it will arrive. It feels like my money has just disappeared into a black hole. If you’re looking for a reliable shopping experience, look elsewhere. This site is unprofessional and completely unreliable."
Response from developer
Dear Sir, We regret any inconvenience this may have caused. Please submit your concern at https://support.mamaearth.in/support/tickets/new, and our team will work quickly to resolve it. You can connect with us at: 8901555444.
mamaearth gives what it claims
Response from developer
Thank you so much for your feedback! :)
Bad Experience with Mamaearth and there scam and swindle return policy
What makes the situation worse is their customer support. No matter how many times I try to contact them, I’m always redirected to a bot instead of a real customer service agent. Despite repeated requests to speak to a human representative, there has been no response or assistance.
This kind of service is frustrating and unacceptable for a brand of this scale. I expected better transparency, quicker refunds, and proper customer support. Unfortunately, my experience has been the opposite.
Response from developer
Dear Sir, We regret any inconvenience this may have caused. Please submit your order details at https://support.mamaearth.in/support/tickets/new, and our team will work quickly to resolve it. You can connect with us at: 8901555444.
Really worst customer support
Response from developer
Hi! We sincerely apologize for the delay you faced with your order. We completely understand how disappointing this must have been. As requested, your refund has been initiated from our end, and an email with all the details has also been sent to you. Thank you for your patience and understanding.
Feedback
1. Add to Cart Issue: When trying to add a product to the cart, it doesn’t work with a single click. It takes 3-4 attempts for the item to be added, which is frustrating and impacts smooth shopping.
2. Login Problems: The app sometimes fails to log in properly, even with the correct credentials. This happens frequently and causes delays.
3. Address Input Issues: The app is not capturing or saving addresses accurately. It either resets the entered address or doesn’t accept proper PIN codes and location details.
4. Slow or No Response: The app occasionally hangs or doesn’t respond promptly to taps and selections, especially during checkout or while browsing products.
Suggestion: Kindly fix these bugs to improve usability. A smooth login, responsive UI, one-click cart addition, and correct address capture are essential for a hassle-free shopping experience.
Response from developer
Hi! Thank you for your valuable feedback. We apologize for the inconvenience you have experienced. We kindly recommend uninstalling and reinstalling the app, as well as clearing your cache, cookies, and browsing history. Our team is diligently working to enhance the app’s performance and user experience. We appreciate your patience and continued support. You can also submit a ticket here: https://support.mamaearth.in/support/tickets/new. Our team will assist you promptly.
