Garbage
The amount of ‘bug fixes’ updates is BS! It’s been weeks and I lost access to the journey documents. ( was able to access them before) Could still scroll across on the photos and could read the first 3/4 lines of what was written but ‘document unavailable’ if I clicked to try to read the whole thing.
Had to get the centre to unshared and then reshare each document (20+) individually.
What a Joke!
And now the notification bell is back. I had already viewed all documents via ‘chats’ previously as that’s how our centre sent them out. But the app wants us to view them 3 different ways before it will remove the notification for each document! Are you insane!?
Response from developer
Ugh, this seems extremely annoying and we’re sorry about the experience. And thank you for the feedback. Our families deserve an extraordinary experience and moments like these are ones we’re working hard to improve for you 🙂 We recently changed how we share documents so that they don’t share via chats and instead share via your home feed. So you won’t have that doubling up that you gave feedback on last time. And you won’t need to view it three times - since documents will no longer show up in chats, once you view it on the home page it gets marked as read. The reason that you’ve viewed each of your items three times is due to the unsharing and resharing. When you’re centre unshares and then reshares something, unfortunately we don’t hold onto previous information of whether you read it or not from a child safety perspective - which is why you’re unread count went up. In order to reduce that count, you will need to review the newly shared document. We fully acknowledge the feedback here and will look to see if we can make this better for you moving forward. Given you’ve had so many issues with your account, we’d love to look into it further to make sure it’s all properly set up! Could you shoot us an email at hello@makemana.com and we can help you out?
The app crashes all the time
Response from developer
We’re so sorry about this. We’re releasing a new version of our Families app shortly that we believe will solve this for you. Please bare with us while we get this to you as quickly as we can!
Recent change is disappointing
Needs work
Have raised with our centre and they can’t help.
Response from developer
Thanks for your feedback! We’re releasing a new version of our Mana Families mid-August (and your centre can opt in now) that we believe will solve all of these for you! We can’t wait to see what you think!
Over the top with ‘notifications’
The ‘catch up’ notification on the main screen is not relevant after seeing the post in each chat the ‘catch up’ should be gone aswell as the notification bell in top right corner. No one has the time to then go into each of these to clear the notification.
Why when opening each chat the first thing on the page the start of the chat, and one needs to navigate down to the latest post.
Response from developer
Hey there! We are sooooooooooooo sorry about the email spam. That should be fixed for you now. Also, totally hear you about the Catch Ups and Chats having the same things in two places. We're working on that. Let us know if there is anything else we can do to make your experience magical: hello@makemana.com.
Spam emails
Response from developer
Hey there! We are sooooooooooooo sorry about the email spam. That should be fixed for you now. And we want your experience to be more than fine! Let us know if there is anything else we can do to make your experience magical: hello@makemana.com.
Needs a lot of engineering work.
Response from developer
Hey there! Thanks for your feedback. We’re so sorry about your experience! Rest assured, our team is on it and we will make sure that future versions of the app fix these problems. Sending our love!
Mana
I have logged out and back in + deleted and re-installed the app + tried wifi/phone data and it has not fixed the problem.
Response from developer
Hey there! Such a great point about the Catch Ups and Chats having the same things in two places. We're working on that. The issue around notifications not disappearing should be fixed now. Let us know if there is anything else we can do to make your experience magical: hello@makemana.com.
THANK YOU
Response from developer
You’re very welcome! You’re the superhero - thank you for doing what you do every single day to make the lives of the children you serve better. Sending our love!
Super easy and user friendly!
Heaven sent!
So incredibly helpful and time saving!
Game Changer!
Response from developer
Bbp11234 - we’re so thrilled that we’re making a difference to you. Thank you for the work that you do for children every day. We’re inspired by you!
Help
Response from developer
Hi! We’re so happy you’re loving LoveHeart! Absolutely, we’d be happy to help. Can you please contact our Support Team via email (hello@loveheart.ai) or in app and they can walk you through the options we have available.
Can I change the language
Response from developer
Hi Aljanobi! Great feedback and thank you for taking the time to provide us this review. Right now, LoveHeart only supports English however we have noted your feedback and will look into what we can do in future. We would also love to discuss your feedback further with you so we can make sure that we're building something you love. If you're interested, would you be able to email us at hello@loveheart.ai?
