Mr. Ao
Very user friendly app and fast reliable delivery
Would’ve been 5/5 if it wasn’t for the delivery time
I love Mano, I have used it pretty much every week for grocery shopping over the past year and a half however more recently the delivery time has almost tripled. Today alone I have waited for 2 hours for a delivery. Their delivery riders are clearly no longer taking their jobs as seriously and it’s just very disappointing. Hope to see this resolved soon.
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Ms
Perfeito, aplicativo sem erros.
Great for grocery shopping!
I love Mano and practically use it almost every day. My orders are always delivered on time and if I ever have any issues their customer support team is really easy to contact and also very responsive. This new app update is great, love that we now have the option to provide the estate code and and delivery notes to the driver. It makes the whole process a lot more seemless. Great job Mano team!
The only constructive feedback I have is to please auto expire the live activity widgets once a delivery is complete!
The only constructive feedback I have is to please auto expire the live activity widgets once a delivery is complete!
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Unreliable
In the countries I have been in, you are by far the most unreliable team. Your excuses are far worst than your sins
Terrible customer service
MANO’s customer service is bad. If you have an issue with your order, do not expect the person that attends you through the “Support Helpdesk” to give you a resolution. The only way you can try getting a resolution is by following up with them constantly and wasting much of your valuable time in the process. They will repeatedly ask you for the order number, they will repeatedly tell you that they’re looking into it without any other detail or follow up, and they will repeatedly ignore you. Their system is lacking and their support staff are either under-trained or insufficient in numbers. If you’re a corporation that requires any special type of invoicing or bulk orders, DO NOT USE MANO, because you will not get the type of professional and timely support that corporate events require. For that, you’re better advised to go directly with the restaurant that does catering.
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Amazing!!!! Best delivery app I have ever used anywhere in the world
The most efficient and effective method to order food and products. Top service and customer service and soooo fast! I am amazed. Keep up the good work MANO TEAM!!!
Hire reliable dispatch riders!
Please hire reliable dispatch riders!
The whole point of this product entering the market is to provide a swift and convenient shopping experience. But how can that be achieved with inefficient dispatchers?
Please ensure you get skilled and dependable riders!🙏🏽
The whole point of this product entering the market is to provide a swift and convenient shopping experience. But how can that be achieved with inefficient dispatchers?
Please ensure you get skilled and dependable riders!🙏🏽
Excellent services!!!
Mano app has made it tough for its competitors. My favorite app. I have ordered through apps from other countries and Mano app continues to be my favorite and the quickest delivery to date. Job well done. Keep up the great work!!
Best delivery service in Angola!
This app changed my life in Luanda! It is amazing they deliver anything you want in under 20 mins. Quality service, quality products, and great people! I literally use it everyday now.
Unreliable and no customer support
I have used Mano since September of 2024 and mostly it would work (though the service is slow and their time estimates are always underestimated … if it says 30 mins to deliver, it will likely take 1.5 hrs). However, from one day to the next it stopped working on my phone and I could not log in. When I sought customer service, they provided absolutely no support. And I was unable to log back in to my account and have lost all my receipts which I need for corporate reimbursements. If you are a corporation, I strongly advise against using this app because there is no guarantee that you will be able to access your invoices and there is no reliably customer support.
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Response from developer
Hello Shnazig, It hurts us to know that you had to experience this. Our Customer Service team would be more than delighted to change this experience for the better. I humbly request that you reach out to our team via phone (+234 913 333 3300), in-app chat, or WhatsApp (+234 913 333 3300) between 7:00 AM to 11:00 PM daily. We look forward to hearing from you soon.
Poor service
Second time in a row that I order something, they don’t have the product and still bill me anyways. Very poor and disappointing service
Just rubbish
You guys started out sooo well! Now? Your app has so many bugs,it doesn’t work well,delivery takes forever! I’ve complained severely. But y’all seem not to care. Deleting the app for my sanity!
Response from developer
Dear Eloho, thank you for your feedback, and we're truly sorry to hear about your experience. We understand how frustrating it can be when things don't work as expected. Our team is continuously working to improve the app and address any bugs. Your concerns are important to us, and we'd love the opportunity to make things right. If you’re open to it, please reach out to our support team with specific details so we can assist you further. We hope to regain your trust in the future!
LORD WHAT A NIGHTMARE!!
If you value your sanity, do not order from MANO. At one time their service was the best. Now, dealing with MANO it’s like a waking nightmare! If you order from the quick Mart,Do not expect to receive your order in 30 minutes you’ll be lucky if you see it in an 2 hours. And if you are thinking about ordering food delivery, DON’T! If you order something as simple as Burger King, (Which is only a few kilometers away from me) you will be lucky to see it within three hours. 🤯You also be lucky if you receive what you ordered. They refused to refund my money for missing items. Last time it took over 24 hours for my full order to be delivered!!!! Their customer service is again, I will use the word nightmare! I have page after page after page of WhatsApp, messages, and calls. Their excuse for untimely delivery is logistic problems. You do not have logistic problems for 3 to 4 months. What you have is a company with policy problem! If they do decide that they will refund your money, if you cancel the order because it’s been hours and still hasn’t been picked up from restaurant. You can expect to spend hours on the phone with customer service to accomplish this. Then be prepared to wait up to a week to get your refund. You have no one to complain to other than the person at customer service. They do not have a supervisor. This way all of their complaints are shoved under the table they don’t have to deal with them! And the customer gets screwed. MANO used to be about customer service. Not anymore.
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Response from developer
Dear cicicia1973 . thank you for taking the time to share your feedback with us. We sincerely apologize for the experience you’ve had with our service. It’s clear that we have fallen short of your expectations, and for that, we are truly sorry. We understand how frustrating it is to wait longer than expected for your order and to face issues with missing items. Please know that your feedback is invaluable to us, and we are committed to making the necessary changes to prevent similar experiences in the future. We would appreciate the opportunity to discuss this matter further and resolve any outstanding issues you may have. Could you please share with us your order ID so we can have access to your customer details and reach you out? Regards,
LORD WHAT A NIGHTMARE!!
If you value your sanity, do not order from MANO. At one time their service was the best. Now, dealing with MANO it’s like a waking nightmare! If you order from the quick Mart,Do not expect to receive your order in 30 minutes you’ll be lucky if you see it in an 2 hours. And if you are thinking about ordering food delivery, DON’T! If you order something as simple as Burger King, (Which is only a few kilometers away from me) you will be lucky to see it within three hours. 🤯You also be lucky if you receive what you ordered. They refused to refund my money for missing items. Last time it took over 24 hours for my full order to be delivered!!!! Their customer service is again, I will use the word nightmare! I have page after page after page of WhatsApp, messages, and calls. Their excuse for untimely delivery is logistic problems. You do not have logistic problems for 3 to 4 months. What you have is a company with policy problem! If they do decide that they will refund your money, if you cancel the order because it’s been hours and still hasn’t been picked up from restaurant. You can expect to spend hours on the phone with customer service to accomplish this. Then be prepared to wait up to a week to get your refund. You have no one to complain to other than the person at customer service. They do not have a supervisor. This way all of their complaints are shoved under the table they don’t have to deal with them! And the customer gets screwed. MANO used to be about customer service. Not anymore.
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Unable to build my own poke bowl
Selections don’t work properly. 5 stars once fixed
Accuracy
I don’t understand why ppl say it is. It a good app it is a great app other apps will be saying that they can’t deliver to my location and there and this app was my only hope and it was amazing. It could deliver to my location. I want to give it a 10 star
Nice concept but need to expand in other areas
This is a good concept and has potential, but just like Lekki is popular so are other areas where people without transportation will sure likely to use the advantages of what this app has to offer. If they compile all the estates near a intersection and radius where drivers will be able to benefit it will be great. There several popular restaurants or supermarkets near very established estates but it doesn’t serve those areas, but only near the restaurant itself. I also feel like someone should really canvas the area well for local restaurants or many alike in Ikorodu or other cities near can benefit platform, customers and drivers especially known in the area. Please fix I can see the potential and solution.
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App is Glitching
Nothing is responding on the app ! It’s so frustrating combined it takes so long before it responses to what ever you click …I can’t do nothing!
Low rating??
I don’t understand why the ratings for this app is so low, asides from lack of variety, it’s literally perfect
