Garbage app
This honestly has to be the WORST app ever. Why even bother having one if it literally doesn’t work??? Won’t let you sign in (or sign up for the second time!) won’t find your store location, won’t load offers. Completely useless!! Fix your stupid app or get rid of it!!
Unable to Log In
I can log in on the website no problem, but this app won’t let me log no matter what.
Can’t log in
Honestly the worst app ever because I am unable to log in! I have the correct password and email but it’s insisting that that it’s incorrect! I can log in on the website, but I can’t get my birthday reward through the website!
LOVED
This place is DELICIOUS and the app is deliciously wonderful!!
App doesn’t work
I have tried using this app unsuccessfully. I’ve reset my password I’ve tried creating a new account no success.
Can’t even sign in
Won’t let me sign in the app for some stupid reason… It gives me an error message saying “incorrect username/password”.
I double, triple, quadruple checked my email and password, and it still won’t let me sign in…
Oddly enough, I’m able to log into the website, but not the app?? How am I supposed to earn points and a birthday freebee now…? 🤨
I double, triple, quadruple checked my email and password, and it still won’t let me sign in…
Oddly enough, I’m able to log into the website, but not the app?? How am I supposed to earn points and a birthday freebee now…? 🤨
Show more
Invasion of privacy
I just want to look at the menu and figure out my toppings but they hide all that behind a sign up page that requires email, phone number and location. That’s way too invasive for a menu. The second they run into financial trouble that information gets sold, no thank you.
Can’t order everything
Half or full pint of ice cream is not an option at least where I’m from. Please fix this
Worst Ever
This might be the single worst app I’ve used in 2025. It’s consistently infuriating, glitchy, and borderline unusable. It randomly resets to step 1 during checkout—usually near the end—without warning or logic. I’ve tested across mobile, desktop, multiple operating systems, WiFi networks, and devices. Same garbage experience every time.
Over the past 3–4 months, nothing’s improved—unless you count the surge in clickbait emails. If I didn’t have an unhealthy attachment to the birthday cake ice cream flavor, I’d delete this app and pretend Marble Slab Creamery never existed.
Over the past 3–4 months, nothing’s improved—unless you count the surge in clickbait emails. If I didn’t have an unhealthy attachment to the birthday cake ice cream flavor, I’d delete this app and pretend Marble Slab Creamery never existed.
Show more
Bad Rewards system!!
It’s very disappointing -aside from the not so good in-store service-that even though the in-store staff and cashier never ask customers if they want to collect points, the app doesn’t allow any way to upload a receipt afterwards to earn them. This feels very unfair to loyal customers like me who are trying to enjoy the rewards program. If the cashier forgets or doesn’t mention it, we lose our points completely,and there’s no fix. Marble Slab, please do better. A receipt upload option is the least you could offer.
Show more
points
hopefully this gets me points??
Invalid postal code
The app won’t accept my postal code, so I can’t set up a delivery process. If customers could see what flavors are available in their local store, I’m sure business would improve.
Terrible
Order ready, payment sucks. Says apple pay not set up for app… put in cc info just says ok after and can not checkout
Horrible
This app is horrible. I can’t find store on the locator and when I redeem the points for free ice cream, the store til never registers it correctly so I end up wasting my point s and having to pay for the ice cream.
Worth signing up for
First time signing up for marble slab after login it told me I had a free small cone reward. Even if it took a while to sign up for it was worth it
Can’t order
I got this app to mobile order and not give my money to Uber/skip? But it won’t work. Keeps saying I have an invalid postal code and I’ve lived here for 10 years!
Points gone
All my points are gone
Finally back online!!
The app is finally back online and i’ve been able to accumulate points, back to getting my rewards!
Worst app & worst store ever
Empty all your earned points without a reason
Terrible app
Wouldn’t even scan for loyalty points. She said “these rarely ever work…” then why have an app!
