Been a member for decades!
Response from developer
Thank you so much for your kind words! 😊 We're thrilled to hear that you've had such a positive experience with our team. Providing helpful, friendly service is always our goal, and it means a lot to know we've been able to assist you whenever needed. We truly appreciate your membership and look forward to being here for you whenever you need us. 💙
Constant lock outs NO Zelle
Response from developer
We're sorry to hear about your experience and appreciate you taking the time to share your feedback. We understand how frustrating account lockouts and ongoing Zelle issues can be, especially when you've already reached out for assistance. We would welcome the opportunity to learn more about the challenges you've encountered and see how we can help. Please contact our Member Services team at 301.586.3400 so we can further assist you. Thank you for being a member and for giving us the opportunity to improve your experience. 💙
User ID
Response from developer
To make logging in easier, we recommend enabling biometric ID (Settings→Biometrics), which lets you use Face ID or fingerprint, depending on your device. You also may be prompted to turn on biometric log in after inputting your credentials. If you’re still experiencing issues, feel free to chat or message us within the app or call our Member Services team at 301.586.3400 – we’re happy to help!
Market USA
Response from developer
Thanks for reaching out—We are sorry to hear you're experiencing this issue with the app. What you're describing sounds frustrating, but we want to assure you that your account security is a top priority for us. The overlapping screen you’re seeing could be related to another app having permission to display over other apps. A password manager could be causing an issue. Alternatively, certain updates or device settings can prevent fingerprint recognition or saved credentials from working as expected. Here are a few things you can try: 1. Check for App Updates: Make sure you’re using the latest version of the app. 2. Restart Your Device: Sometimes a simple restart clears any temporary glitches. 3. Fingerprint Settings: Double-check that your fingerprint login is still enabled in both your phone’s settings and the app’s settings (Settings→Biometrics). 4. Re-enable Biometrics: Try turning off biometric login in the app, then re-enabling it to refresh the connection. If you’re still having problems, please chat or message us within the app or call our Member Services team at 301.586.3400 – we’re happy to help! We take your concerns seriously and want to ensure your experience is both safe and smooth.
