Lacks options
While this app is ok for scheduling, there is no place to keep my provider or her time in the app. Billing is also not on here from what I can see. I can put a payment information I to the app but there is no area to see a bill or pay one. Other hospitals have better functions on their apps where you can do everything on your phone.
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No no no
Keep trying to get my daughters medical recorded with absolutely no lucky and they don’t help very much
Terrible experience
I caught Covid and decided to use the Care My Way app to avoid exposing others. The first person I talked to via chat did not explain things well and eventually transferred me to someone on a phone. They claimed my copay was $79 and that the copay was always $79 even though my wife had called 30 minutes earlier and had a copay of only $40. Great start, right? The nurse herself was kind and informative, but never logged the Paxlovid prescription I needed. When I called 24 hours later, Marshfield said “they’d need to get back to me” about this. It’s in my chart, and Paxlovid is very time-sensitive. This is gross negligence, I recommend everyone avoid using this app.
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Can’t add insurance
I have tried every combination possible for numbers for insurance and they can’t verify it. Says to call but I have hearing loss so that is not helpful at all.
Appointment
I have been trying to change an appointment for a week and a half now. No one is answering the phone to do that. I even called the operator to make sure I had the right number and I did. There is only one person checking people in and she is very slow at it. I had an outside order that she put in and when o went there to have it done she couldn’t find the order. She said who put that on the schedule I said you did. She says well your name doesn’t even sound familiar. I’m there every two weeks and she is the only one checking
people in duh!!! What’s going on with this clinic!!!!
people in duh!!! What’s going on with this clinic!!!!
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Manner
Excellent manner on the video conference. Patient listens all my concerns and then at the end I asked some other questions and he was very knowledgeable about my symptoms and other things I’ve heard about upper respiratory infections.
Not a time saver
Tried the app hoping to save some time and money from sitting in urgent care when I just want a strep swab. Signed in at 2:15 PM and it was searching for provider. Said it would “take a few minutes.” At 3:45 PM I killed the app and tried again, thinking maybe it was a technology glitch. It was searching for provider until I gave up again at 7:30 PM. Wanted to give it a little longer to see if maybe I was just in the back of a long wait list. I decided to give it one more try and same thing until I gave up at 8:45 PM. Over six hours waiting to just give up. The app seemed like it was searching for a provider and technology-wise it’s hard to say if it wasn’t working right of if their wait times are really ridiculously long. Either way it was a horrible experience.
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So easy
Traveling for work started feeling pain from a swimmers ear. Was able to see a care provider via video at 5:30AM and have drops prescribed to pick up at a pharmacy at my next destination. $40 visit was worth the convenience
Convenient
Patricia was very helpful. I really appreciate not having to go into urgent care unless testing is needed.
App is glitchy, frustrating
Trouble with “Continue” icon overlapping required inputs causes you to not go anywhere. Only one health insurance system was listed - security - and if you don’t have that you have to do a $40 payment and seek reimbursement on your own, despite that they have my insurance on record. And now it won’t let me post because every conceivable name I put in for nickname is listed as “taken.”
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Terrible service
I have received great care through Sacred Heart’s Care My Way providers, and they are open 24 hours a day. I just tried for the first time using Marshfield’s service and was denied service and told to go to urgent care for my cold symptoms. Terrible service and I will pay to use Sacred Heart providers if I use this app again.
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Lots of good ideas, but none work...
The calendar is supposed to show your upcoming appointments, mine remains blank.
You are supposed to be able to send and receive messages with your provider. However instead of typing their name and finding them, they self populate the list with doctors and specialist you’ve previously seen for an appointment. This would be great... right up until you try to send a message and your list of contacts is blank. I can’t send anyone a message.
Nice Logo is about the best thing I can say about this app. 👎🏻 Oh, and the price is right $0.00!
You are supposed to be able to send and receive messages with your provider. However instead of typing their name and finding them, they self populate the list with doctors and specialist you’ve previously seen for an appointment. This would be great... right up until you try to send a message and your list of contacts is blank. I can’t send anyone a message.
Nice Logo is about the best thing I can say about this app. 👎🏻 Oh, and the price is right $0.00!
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Frustrating & A Waste Of Time
After waiting for 30+ minuets I am greeted by an assistant who tells me they are sorry for the wait. I ask how much longer they think it will take and am told by a prewritten message that I will not be seen. I attempted again & was given the same run around.
Convenient, Quick, Professional
I tried the app for the first time today. The app is easy to install and use. Within 11 minutes of logging in, from the comfort of my own home, I received my diagnosis and prescription from a very knowledgeable and friendly nurse practitioner. I am so impressed with this service and if necessary, wouldn’t hesitate to use it again and recommend it to anyone I know. What a time saver!!!!
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Greatest idea ever
Used the “Care my way” and love it. Terrible sinus infection so couldn’t drive anywhere. This was perfect. I will use them again and highly recommend to everyone especially older people.
Thorough care that’s fast!
Used the app to talk face-to-face to a nurse practitioner about my sinus infection. Thorough visit and very pleasant experience. She called a Rx to my pharmacy. Will definitely use this service again.
Sinus Infection
What a wonderful way to get the treatment needed without driving to the urgent care. Quick and easy
