Need to take a pill for this app not working
I have never met an app so frustrating. Half the time you can’t login because it forgets you ever existed. So you go to reset the password you put the new password in and it just sits there and times out or it tells you that this email is already in use. So you can’t login when you need to to look at your prescriptions and your families so you have to go in and wait in line to figure out what’s going on. It’s 2025! Make the app work! You have the money.
Also, the postive reviews on this app are from people REVIEWING THE ACTUAL PHARMACY NOT THE APP! 😑
Also, the postive reviews on this app are from people REVIEWING THE ACTUAL PHARMACY NOT THE APP! 😑
Show more
The Best in Martinsburg
Martins has been my Pharmacy for 20 years and never a problem. Always ready to answer any questions I may have and promptly fill all my prescriptions. 👍
Rarely works as expected
After the last big update (sometime last year) this app has stopped functioning well. It doesn’t provide timeline info or updates when prescriptions are received or being filled. Most recently the prescription history section has disappeared and is just blanks.
I’d save the space on your device, don’t download it, and just call the pharmacy with inquiries. Even dealing with their crotchitiness is better than the app.
I’d save the space on your device, don’t download it, and just call the pharmacy with inquiries. Even dealing with their crotchitiness is better than the app.
Show more
The Best in Martinsburg
Martins has been my Pharmacy for 20 years and never a problem. Always ready to answer any questions I may have and promptly fill all my prescriptions. 👍
Quick and Easy
Quick and Easy
Meds refill request for Jeanette Poole
Love this app. Much easier than phone refill menu!
Excellent Service
The customer service is excellent
Good
They are prompt and efficient
Great Service
Martins always has a pharmacist on duty. My prescriptions are always ready when I arrive to pick them up.
Great!
Fast knowledgeable friendly service
Messed up
When they added the payment option they screwed it all up. Reading the recent reviews here- sounds like they don’t even care to fix it- apparently i am not the only one that has spent time on the phone trying to resolve- and- nothing- they just don’t care to fix the problem. We can’t log in- what use is your app?? And why a payment feature anyway- i have to appear to sign and receive my prescription- i can pay when I’m there. Just fix it- do you not have a single IT person that’s evenly slightly qualified??
Show more
yes
yes
Martin’s Rx
An excellent pharmacy. They have always been very helpful and efficient. They go the extra mile with concern for their customers.
Helpful
Easy to use. Saves time. 😁
Unable to log in
This app is one of the most challenging apps to use. On rare occasions it works great and I can easily refill a script. On other days it is worthless. For instance, one script I had to submit the refill four times before it actually went thru. Now I am trying to log in to see if it is ready and haven’t been able to log in due to “technical issues” for over 48 hours. I have another script that needs refilled for another child so I guess I join the phone queue today.
Show more
Convenient prescription refill
Just a few intuitive clicks is all it takes. Thank you for that!!
Refill
Very easy to use online.
App evaluation
Please add the option to deactivate and archive medication we do not take anymore.
Useful App
App is very easy to use. I love it so convenient.
Easy to use
Straightforward no issues
