Never Opens
Every time I tap for coupons it never loads. Can never use or save any coupons. In store won’t reference my
phone number despite it being on my profile so every time I have to scan my old rewards card manually. Why have an app? It doesn’t work.
phone number despite it being on my profile so every time I have to scan my old rewards card manually. Why have an app? It doesn’t work.
App doesn’t work
The app won’t recognize my password and when I try to reset the password I never receive the email with instructions. I can’t navigate at all because I have to be signed in.
Nope
Nope
Constant re-log in!
I have been really unhappy with the version update where we lost scanning capability, but this latest update might be the worst. Every time I open the app, I have to login, again. And it is not communicating with my login that is saved on my phone, so I have to enter my email address manually every time. this happens even when I open the app on the same day, incredibly annoying—please fix this. And it would be great if you brought back SKU code scanning. Thanks
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Frustrated Customer
Beyond frustrated. I’ve been trying to sign up through the app as there are only special discounts that you can get through that avenue. I’ve tried every way to sign up and I keep getting an error message. So basically I can’t get the good sales because the app is unable to allow me to create an account. This is why I stopped shopping at Martins. PS: I had to give it one star to submit this review - if I could have I would’ve kept it at zero.
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It gets worse
I’ve been using this app for years and somehow every time they update it they manage to make it worse.
Review
Don’t enjoy how you can’t use coupons at all martins stores. Can’t find out how to properly use the app while at the store
Nothing about rewards works
I tried to add my rewards card to my wallet, this doesn’t work, nothing happens. I and a cashier tried to type in my rewards card number but it wouldn’t let me enter the whole thing or said invalid. My phone number doesn’t work as alt id either. The code will not scan at the self checkout. Only a certain older type of scanner worked to scan the code. This app is a scam, just go to the service desk and ask for a new card.
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EXTREMELY SLOW!
I have been wanting to do a groceries to go order but the app loads extremely slow. I don’t have the patience for it sadly. Faster to click n save and shop myself.
Ordering
I am tired of having to click on what I order then close out the app to see if it went through. I keep getting errors that I cannot update order. Checking out can also be a pain when I put my information in and setting up time to pickup.
Digital coupons don't work
I made the mistake off installing the new version of the app several months ago. The digital coupons has never worked and that's the main reason I use it. When I mentioned the problem at a store they suggested using the in store kiosk. Not an acceptable solution. And you make it worse the same problem occurs when using a web browser.
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The new app is terrible
The way it was before this update was so much nicer and the layout was so much easier to work with. Having to scroll all the way to the top to see the search bar not being able to easily browse through.
Just go back to the way it was before please.
Just go back to the way it was before please.
New App
Glitchy, not user friendly, lacking many available products
Not Efficient
The latest update has made the app so hard to use, and the search function now pulls less relevant products even more than it already did.
Very slow and not intuitive whatsoever.
Very slow and not intuitive whatsoever.
App needs serious work
I don’t use groceries to go - I use the app so I can take advantage of the coupons. For that, this app is not efficient. It takes several clicks to even get to the click and save coupons. Then takes several seconds for the app to load. It’s not easy to locate the items to click the coupon. Then it often doesn’t apply at check out. Really REALLY dislike that I have to take this extra step for savings when I already have the advantage card.
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Where do I start
So slow scrolling for coupons. Took forever to change to my favorite store location. I do not use E-Wallet; it’s useless for someone who doesn’t have credit cards. I envision a real mess at checkout on grocery day. New isn’t always better. So dissatisfied.
New app is awful
The app update is just as slow as the old version. Digital Coupons are more complicated and takes more taps to get to. After clicking a coupon a new screen opens. When I shop the Plymouth store I barely have enough cell reception to run the app. Now I have to wait for more screens to load in order to click it in store. Disappointed to say the least.
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No longer works
A few days ago the app and online site stopped working.
Really needs work. Behind other retail apps.
This app could some big improvements. My three biggest gripes are:
1.) showing up-to-date inventory at the store. EVERY SINGLE TIME I get a call about the store not having an item and I have to reselect. This is quite literally the only retail app that I use that seems unable to properly show what is sold in the store or list how much inventory they have left.
2.) not being able to look at past orders and reorder items. Again, this is the only retail app that I use that is unable to do this.
3.) If you submit an order to on Saturday to be picked up on Sunday, they will not honor any of the prices. My god, just honor the prices or don’t allow the option to submit an order for the next day.
1.) showing up-to-date inventory at the store. EVERY SINGLE TIME I get a call about the store not having an item and I have to reselect. This is quite literally the only retail app that I use that seems unable to properly show what is sold in the store or list how much inventory they have left.
2.) not being able to look at past orders and reorder items. Again, this is the only retail app that I use that is unable to do this.
3.) If you submit an order to on Saturday to be picked up on Sunday, they will not honor any of the prices. My god, just honor the prices or don’t allow the option to submit an order for the next day.
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On line shopping
It is fast and easy to shop at Martin’s on line.
Easy to find items you need.
Having my groceries delivered is a plus.
My orders are always fulfilled.
Easy to find items you need.
Having my groceries delivered is a plus.
My orders are always fulfilled.
