Mashreq Neo User Reviews

Name: Mashreq Neo - Bank easy
Rating: 4.7 (689 reviews)

Mashreq Neo - Bank easy

Mashreq Bank PSC

💰 Finance

What users say

Summarized from real user reviews of Mashreq Neo. Based on 689 reviews and a 4.7/5 average, it highlights the 5 positives and 7 negatives reviewers mention most about this Finance app.

Positive things

🚀Fast money transfers
👍Easy account opening process
👍User-friendly app interface
💳Zero balance account option
🎯Seamless banking experience

Negative things

⏱️Extremely slow account activation (weeks to months)
📞Poor customer service and unresponsive support
🔐Excessive documentation requirements
💰Missing funds not recovered
🚫Discriminatory account opening (nationality-based)
📧Unwanted email notifications without opt-in
😤Deceptive review manipulation by staff

Top reviews

Most Recent Highest Rated Lowest Rated

Worthless

Its worthless app , after getting ac number and receiving debit card , app asks for more documentation to activate the account and card , it ask for passport copy and visa although in profile section it clearly says all documents updated .
Any how every single time i try to upload documents i receive this message " Oops something went wrong , please try again later " ive tried more than 50 times and all same .
Waste of time

sadra shad

3 years ago

Response from developer

Dear Sadra, we aspire to offer you an enhanced experience and are committed to resolving any issues you may have encountered. Your feedback is valuable to us. You can contact our Customer Care team at 04-4244444. We look forward to the opportunity to serve you better. Regards.

Worst service

Your money is not safe with them. Their customer service is worst and they are not bothered to fix it.

MahmudulAlam

3 years ago

Response from developer

Dear Alam, we are sorry to hear about your experience. Login to Neo Online Banking & follow these steps: Click on the Mailbox icon on the Top Right > Select a reason > Briefly describe your query/complaint. A reference number will then be generated instantly & you will receive an update from us via SMS/ Email within 1-3 business days. Regards.

500 aed not credited

Hello ,i have a problem with this account CDM machene,my 500 dirham is missing after i deposit to my account ,its bieng 10 months already ,i emailed my complaint many times but not yet replied or solved😭🙏please help to solve my problem and get my 500 back

Firunichus

3 years ago

Response from developer

Dear Customer, we are sorry to hear about your experience. Login to Neo Online Banking & follow these steps: Click on the Mailbox icon on the Top Right > Select a reason > Briefly describe your query/complaint. A reference number will then be generated instantly & you will receive an update from us via SMS/ Email within 1-3 business days. Regards.

Very easy

Very good

Ptg gaming

3 years ago

Response from developer

Hello Customer, thank you for affirming your trust in the Mashreq Neo product. Nothing delights us more than to hear of the positive experiences our customers express through their reviews. We’re glad we could meet your expectations. Regards.

Good

Very good experience

tahir.a77

4 years ago

Transfer money

Transfer money as fast as lighting speed.
I am glad that my husband opened my account in Dubai’s #1 bank.

NihalJiya

4 years ago

Response from developer

Dear NihalJiya, we really appreciate the kind sentiment. Mashreq Neo always aims to provide a pleasant and stress-free digital banking experience to all its customers. Thank you for your positive feedback.

Asked for my phone and gave a self review

This is my first time with a bank account here. When I received my card, the personnel asked for my ID and my phone. Then asked me to open the App Store on my phone, I did so, then he took the phone from my hand and himself submitted a five star review. When I asked what he was doing, he said nothing this is a part of it. This is highly unacceptable for me. You can ask ME to give YOU a review, I will do it myself, but, taking that right away from me is absolutely absurd. I wish I could take take back the five star review he gave.
I was very happy with he app service, all of it was so quick and easy, but once I received my account opening card on my doorstep, the tables have turned after this incident. This is very intrusive, in fact, it is a crime to pose as your customer and give a review.

UseMUF

4 years ago

Response from developer

Dear UseMUF, we’re extremely sorry you had to go through this unpleasant experience. Please share your account number or CIF through direct message on Facebook/ Instagram, so that we can identify the individual. This is unacceptable and we will investigate this issue.

Love it

Seamless

Ghazaldxb

5 years ago

Poor customer service

They are so nice and cute before you open an account… thereafter… your request have been noted, someone will call within 24 hours… 3 months after… nothing!

ebenous

5 years ago

Response from developer

Dear ebenous, we are sorry to hear about your experience. Please reach out to our 24x7 customer support team at 04 424 6666.

Login problem

Can’t login my account on iPhone?? Need to upgrade or something can’t use online banking on phone

Husnali

5 years ago

Response from developer

Dear Husnali, sorry to hear about your experience. Please reach out to our 24x7 customer support team at 04 424 6666.

Stucks all the time

App is not responding and freezes all time for iphone

aravindraj99

6 years ago

Calendar Bug

Dear team,
There is a bug after the ios 14 update from 16th September
The bug is. (Calendar logo is not working)
There are many places where you need to put either your DOB or working since etc.
where you have to put the exact date.
Pressing on icon doesn’t pop up calendar.
And once you put the data manually. Its not accepted.
Kindly take a look into it.
Regards

Harooneqbal

6 years ago

Response from developer

Dear customer, we apologize for the inconvenience caused. Yes, We are already working on this issue and shoud be resolved in a week. Kindly try creating Username/ password via Android device. If you are retrieving your Username/ resetting your password, please try via online : https://netbanking.mashreqbank.com/B001/NeoLogin.jsp; and then click on ‘Retrieve your Username’ or ‘Reset your password’ on the right

The best

The best!

Aliyasmeen

6 years ago

Garbage Bank

Save your time, spent 3 weeks waiting for an account to be activated. And one week to get the card itself! They were not upfront regarding their policies or requirements! And they demanded documentation that no other bank requires! That coupled with disgustingly slow service makes MashreqNeo a scam of a service and not worth anyone’s time. It took them two weeks to write a one paragraph response to a single question despite a 72hr window apparently.

Hawkey9790

6 years ago

The best

I love this account

MikeSalvatore66

6 years ago

Great

Great 👍

radiomann4483

6 years ago

Wrost user experience

App doesn't work on iPhone x, unable to upload documents. And website process is wrost I have seen so far, so confusing and complicated. Please test the user journey with some real user before launch. After 3-4 tries completely given up. Though the product sounds good.

Vaz_abb

7 years ago

Response from developer

Dear Customer, we apologize for the inconvenience caused. Please write to us at neoconnect@mashreq.com along with your mobile number & we will get back to you within 72 hours

Worst

Applied to mashreq Neo account took 7 days for the bank to deliver welcome kit with my card took all my info and ID and many questions. Told me to wait 5 days till account is active. It’s been 4 weeks, I called 3 times , emailed 2 times and all I got from this experience is the bank sending me advertisements in my email and mobile .

Hareb2000

7 years ago

Response from developer

Dear Customer, we apologize for the inconvenience caused. Request you to please share the Case Reference number to help investigate your issue and we shall get back today

Worst service

Its the worst service i have ever experienced, no customer support been almost 2 months applied for an account, got welcome kit after almost 10 days and card not active yet mailed multiple times always get a new reference number but no call...just want to cancel the account and never recommending anyone...numerous email and phone calls to the customer service very disappointed.

Imran.balushi

7 years ago

Response from developer

Dear Customer, we apologize for the inconvenience caused. Please write to us at neoconnect@mashreq.com from your email ID registered with Neo along with your mobile number & we will get back to you within 72 hours.

Neo team wake up ! Bad service/ not convenient

I thought it's very very convenient if I will get online banking with mashreq neo. but it's not! It will take very very long time,Before you will receive the atm you need to wait 3days for the fetcher then after fetcher you need to wait another more 3days to receive welcome kit then when you receive the welcome kit you need to wait 10days to activate the account. Where is brilliant there? The customer need 1month to wait for this things? I don't understand why it's too much time to wait. It's online it should be fast more convenient. How I will refer to all my friend your service is very bad really this is my first time and I thought I will be happy and satisfied customer but I'm am not. Neo team it's online it should be more faster right? Please wake up. Do your job.

anj ycerp 05