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Mashreq Neo - Bank easy

Mashreq Neo - Bank easy

All banking needs - One App

689 ratings
30 reviews
💰 Finance

Archived App

This is an archived listing of the app previously available on the App Store.

Although the app is no longer distributed by Apple, you can still view its description, screenshots, version history, ratings, and metadata for reference.

Details

  • Released
  • Updated

Features

Developer

Mashreq Bank PSC
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Mashreq Neo - Bank easy screenshot #1 for iPhone
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Mashreq Neo - Bank easy screenshot #3 for iPhone
Mashreq Neo - Bank easy screenshot #4 for iPhone
Mashreq Neo - Bank easy screenshot #5 for iPhone
Mashreq Neo - Bank easy screenshot #6 for iPhone
Mashreq Neo - Bank easy screenshot #7 for iPhone
Mashreq Neo - Bank easy screenshot #8 for iPhone
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Reviews summary↘︎
⭐30
Reviews↘︎
🔄6+ apps
Alternatives↘︎
❓5 answered
FAQ↘︎
📦w/o updates
Updates frequency↘︎
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About

This digital banking app offers a comprehensive suite of financial services, including 100% digital account opening, international money transfers with zero fees, and instant bill payments. Manage your money, save with competitive interest rates, and access loans all within a single, intuitive mobile platform.

✓100% digital account opening
✓Free Visa Debit Card
✓Zero fees international transfers
✓Card-less cash withdrawal
✓Instant bill payments
✓1.25% interest on savings
✓Instant loans
Show original description

What users say

Summarized from real user reviews of Mashreq Neo. Based on 689 reviews and a 4.7/5 average, it highlights the 5 positives and 7 negatives reviewers mention most about this Finance app.

Positive things

  • 🚀Fast money transfers
  • 👍Easy account opening process
  • 👍User-friendly app interface
  • 💳Zero balance account option
  • 🎯Seamless banking experience

Negative things

  • ⏱️Extremely slow account activation (weeks to months)
  • 📞Poor customer service and unresponsive support
  • 🔐Excessive documentation requirements
  • 💰Missing funds not recovered
  • 🚫Discriminatory account opening (nationality-based)
  • 📧Unwanted email notifications without opt-in
  • 😤Deceptive review manipulation by staff
See all reviews

What's New in Mashreq Neo

3.3.85

November 1, 2023

New offers and some exciting news awaits, along with minor enhancements and bug fixes.

User reviews

Most RecentHighest RatedLowest Rated

Worthless

Its worthless app , after getting ac number and receiving debit card , app asks for more documentation to activate the account and card , it ask for passport copy and visa although in profile section it clearly says all documents updated .
Any how every single time i try to upload documents i receive this message " Oops something went wrong , please try again later " ive tried more than 50 times and all same .
Waste of time
Show more
sadra shadsadra shad

Response from developer

Dear Sadra, we aspire to offer you an enhanced experience and are committed to resolving any issues you may have encountered. Your feedback is valuable to us. You can contact our Customer Care team at 04-4244444. We look forward to the opportunity to serve you better. Regards.

Worst service

Your money is not safe with them. Their customer service is worst and they are not bothered to fix it.
MahmudulAlamMahmudulAlam

Response from developer

Dear Alam, we are sorry to hear about your experience. Login to Neo Online Banking & follow these steps: Click on the Mailbox icon on the Top Right > Select a reason > Briefly describe your query/complaint. A reference number will then be generated instantly & you will receive an update from us via SMS/ Email within 1-3 business days. Regards.

500 aed not credited

Hello ,i have a problem with this account CDM machene,my 500 dirham is missing after i deposit to my account ,its bieng 10 months already ,i emailed my complaint many times but not yet replied or solved😭🙏please help to solve my problem and get my 500 back
FirunichusFirunichus

Response from developer

Dear Customer, we are sorry to hear about your experience. Login to Neo Online Banking & follow these steps: Click on the Mailbox icon on the Top Right > Select a reason > Briefly describe your query/complaint. A reference number will then be generated instantly & you will receive an update from us via SMS/ Email within 1-3 business days. Regards.

Very easy

Very good
Ptg gamingPtg gaming

Response from developer

Hello Customer, thank you for affirming your trust in the Mashreq Neo product. Nothing delights us more than to hear of the positive experiences our customers express through their reviews. We’re glad we could meet your expectations. Regards.

Good

Very good experience
tahir.a77tahir.a77
See 25 more reviews

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See developer apps

User experience

🐞

Reported Bugs

8 issues

App crashes frequently on iPhone

Bug

Login failures on iPhone devices

Bug

Document upload errors (repeated failures)

Bug

Calendar date picker not functioning after iOS 14 update

Bug

App freezes and becomes unresponsive

Bug

Registration errors with Emirates ID

Bug

Nationality-based account opening restrictions not clearly disclosed

Bug

Chatbot unable to transfer to live agents

Bug
✨

Requested Features

4 requests

SMS notifications instead of email-only alerts

Feature

Expense tracking feature (like LIV)

Feature

Better technical support section in app

Feature

Clearer terms and conditions regarding eligibility

Feature

FAQ

What is Mashreq Neo?

Mashreq Neo is a digital banking application that provides a comprehensive banking experience through a mobile platform. It allows users to open accounts digitally, manage their money, make international transfers, pay bills, and save or grow their funds with features like interest on savings and instant loans.

How do I open an account with Mashreq Neo?

Account opening is 100% digital. If you have an Emirates ID, the app will guide you through the process, taking care of the necessary steps to open your Neo account conveniently.

What are the fees for international money transfers?

The app offers zero fees and competitive rates on international money transfers to over 35 countries. This allows users to send money abroad without incurring additional charges.

Can I withdraw cash without my card?

Yes, the app supports card-less cash withdrawal. You can withdraw cash from over 300 Mashreq ATMs across the UAE using just your mobile number.

What are the benefits of saving with Mashreq Neo?

Mashreq Neo offers a competitive 1.25% interest rate on your savings. Additionally, users can avail Mashreq Millionaire Certificates and instant loans (for salary transfer customers) directly through the app.