Bad app bad service and staff
اتعس تطبيق واتعس موظفين اذا صارت مشكله ولا علق التطبيق ماحد يعبرك وكلما تقدم شكوى يغلقون الحاله بدون حل المشكله التحويل اذا علق تحتاج شهور لاسترجاع فلوسك ما انصح فيه ابد
Very Frustrating
Their customer service is horrible. Emailed them, called them and send messages to their live chat but still my concern was not attended. I closed my credit card with them the email and text message confirmation I received was with a different card number which was replace due to fraud. This is the first time I've heard that a bank cannot issue a confirmation with the new number because it is only a "shadow card" and not the main card. The best decision I made is not continuing with their services. Mind you, I am not the type to rate or review anything. This is the first time because no one address my concern. Once you cut off with them, no one will reply to your email. They will leave you hanging.
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Not recommend
Before u r not deducting now u just doin deducting without giving notice
Deducting because below 3000 aed?! U should make a notice before !!!!!
Deducting because below 3000 aed?! U should make a notice before !!!!!
Very bad service frustrating experience
I have late update for the KYC from the bank and I have been waiting and following up for the two weeks since then no answer and no response for me. Every time I follow up the live chat is always like a robot. The phone number cannot called. The customer service team is really useless. I can’t even use my money for two weeks now. Really frustrating and every single time I follow up I have really which I was told every time to wait 6 days.
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TECHNICAL SUPPORT IS NOT GOOD!!
I’ve been asking for an issue to be resolved and currently facing 2 issues already. The first one was resolved almost 3 weeks. While the current issue now, is still NOT yet resolved. I’ve been contacting call center for several times along with reaching out to chatbots yet it’s very useless to communicate with a very slow and not consistent service. Please do update your system for the convenience of your customers.
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