Don’t deal with this bank
I am paying every month full amount of due payment as per my statement, I found AED:617 interest and when I asked about it, they told me that I applied for EPP for transaction made after the statement date and the credited amount of the EPP not included in total amount in statement because it was posted after the date of statement
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Hungry for money
Although they blocked my credit card and the phone app a year ago and suspended all services because my ID was expired. But I am still being charged for the credit card fee. The card can not be cancelled because bank wants to make sure ONLY via call that I am the legit owner and wants to cancel the card (that is blocked since a year). This is how bank literally takes care of you, because they do receive 10000 of requests from different people who want to cancel the credit card of other customers.
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angry
worst customer service ever just put person to talk to
Response from developer
Dear Customer, We’re sorry to hear that and apologize for any inconvenience caused. Please share your contact details to customercare@cbd.ae and we will call you for the required assistance.
Well that was a fail …
They update the design of the app and it’s almost impossibly slow to use. Shocking. Held out for a couple of months but I’ll be closing my account and moving elsewhere after 10 years of custom. Sad
Also, security is limited. While they do use facial videos in specific scenarios
1) Special password characters are limited to only . and _
2) You cannot paste passwords into the app which limits the use of complex passwords and password managers
3) 2FA must use SMS which means the 2FA will always be on the same phone that may get stollen (= pointless). This also must be the same numbers as the day to day baking sms notifications
4) Email address can be changed without re-entering the password via the mobile app (again, if stollen and the thief has your device passcode then they can change this)
Also, security is limited. While they do use facial videos in specific scenarios
1) Special password characters are limited to only . and _
2) You cannot paste passwords into the app which limits the use of complex passwords and password managers
3) 2FA must use SMS which means the 2FA will always be on the same phone that may get stollen (= pointless). This also must be the same numbers as the day to day baking sms notifications
4) Email address can be changed without re-entering the password via the mobile app (again, if stollen and the thief has your device passcode then they can change this)
Show more
Well that was a fail …
They update the design of the app and it’s almost impossibly slow to use. Shocking. Held out for a couple of months but I’ll be closing my account and moving elsewhere after 10 years of custom. Sad
