Excellent service
Response from developer
Hi Govindula, we are elated to hear that you view our Mobile Banking App as an excellent option for your online transactions. Your positive feedback inspires us to maintain our commitment to delivering outstanding service. We truly value your support and look forward to continuing to provide you with the best banking experience available.
Misleading onboarding timeline and poor communication for duel nationals
• Timeline & Delays: After submitting all required and valid documents, I waited over 10 days with no update. I had to follow up over the phone twice to log an official complaint regarding the delay.
• The Rejection: Three days after filing the complaint, a representative contacted me. I was asked if I hold dual nationality. Upon answering yes, I was immediately informed that my application was rejected due to "internal policy." They did not even ask what my other nationality was before making the decision.
• Lack of Transparency: When I requested an explanation or clarification regarding which specific policy applied, the representative was unable or unwilling to provide one.
While banks have the right to their internal compliance policies, the complete lack of upfront transparency regarding dual nationality restrictions wasted nearly two weeks of my time. Had this criteria been clearly stated in the application process, I would not have applied. There are other digital platforms in the market that operate with much faster timelines and clear eligibility criteria from day one. I would recommend looking elsewhere if you hold dual citizenship to avoid unnecessary delays.
Response from developer
Hi, we appreciate your feedback about your onboarding experience. We truly apologize for the inconveniences you encountered during the process. Your insights are invaluable to us as we work to improve our services and enhance communication. If you wish to discuss this further or need assistance, please reach out to us via email at service@liv.me and include your reference number in the subject line. Kindly mention reference details LBA-01387 in the subject line.
Disappointed
There is no clear or reliable way to contact customer support. The app doesn’t provide the help I need, and every attempt to get assistance leads nowhere. When you have a problem that requires a real person, it feels impossible to get help.
A bank should have accessible customer service, especially when customers are waiting for their own money. Being left without support for weeks is unacceptable.
I expected much better. Unless LIV improves its customer support and gives customers a reliable way to reach them, I cannot recommend this bank to anyone.
Worst customer service
The app is super stupid
Not organized
Response from developer
Dear Kandeman, we appreciate you sharing your experience with us. We recognize the importance of having access to your funds and receiving prompt assistance. Our team is ready to help you resolve these matters. Please reach out to us with more details about your situation via email at service@liv.me, and don't forget to include reference number LBA-01337 in your message.
