Liv X - Mobile Banking App appears to be a legitimate app. The AppsHunter Legitimacy Score for Liv X is 100 out of 100 points across 7 verification signals from App Store and developer data.

Liv X User Reviews

Name: Liv X - Mobile Banking App
Rating: 4.5 (1109 reviews)

Liv X - Mobile Banking App

Emirates NBD Bank P.J.S.C

🌟 Lifestyle

💰 Finance

Customer Experience

Positive experience17.2% of reviews

Neutral3.7% of reviews

Negative experience79.1% of reviews

~ Based on 244 written reviews from the US App Store.

What users say

Summarized from real user reviews of Liv X. Based on 1.1K reviews and a 4.5/5 average, it highlights the 4 positives and 11 negatives reviewers mention most about this Finance app.

Positive things

👍Wonderful app with new interface
👍Easy to navigate
👍Good offers
👍Good support system

Negative things

🐛Infested with bugs
🐛Laggy and slow
🤔Complicated and delayed
🤔Difficult to navigate
🤔Lack of key functionality
🤔Forcing optional personal data uses
🤔Hard to find needed functions
🤔Worse UI than previous version
🤔Confusing interface
🤔Advertisements for new products
🤔Requires too many clicks to do tasks

Is Liv X Safe?

Liv X - Mobile Banking App appears safe based on user ratings. AppsHunter Safety Score for Liv X is 90/100.

This assessment is based on 1,109 user ratings, with an App Store average of 4.5/5.

Safety Analysis

87.2% of ratings point to a safe experience

2.6% of ratings suggest some concerns

10.2% of ratings point to a risky experience

~ Based on 1,109 App Store ratings for Liv X.

Is Liv X Legit?

Liv X - Mobile Banking App appears to be a legitimate app. AppsHunter Legitimacy Score for Liv X is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Disappointed

I am extremely disappointed with LIV Bank. I have been trying to resolve a refund issue for almost a month, and it has been one of the most frustrating banking experiences I’ve ever had.

There is no clear or reliable way to contact customer support. The app doesn’t provide the help I need, and every attempt to get assistance leads nowhere. When you have a problem that requires a real person, it feels impossible to get help.

A bank should have accessible customer service, especially when customers are waiting for their own money. Being left without support for weeks is unacceptable.

I expected much better. Unless LIV improves its customer support and gives customers a reliable way to reach them, I cannot recommend this bank to anyone.

Jane jojo

a month ago

Worst customer service

I wanna close my account and im not in uae … the what’s app number is not working no one answering and im not able to call i tried every way possible to contact with the bank without getting any assistance
The app is super stupid

Zackhorany

2 months ago

Not organized

I put my money on this app but accessing my money to make transactions but I can’t almost for a week am waiting for the atm card it’s not coming customer care and ITM agents are not helping everyone is saying something else now my money is there stuck

Kandeman96

2 months ago

Response from developer

Dear Kandeman, we appreciate you sharing your experience with us. We recognize the importance of having access to your funds and receiving prompt assistance. Our team is ready to help you resolve these matters. Please reach out to us with more details about your situation via email at service@liv.me, and don't forget to include reference number LBA-01337 in your message.

Can’t activate Debit card

I want to activate my debit card but I can’t,that app show me your product is not eligible for this service what’s wrong with my phone.If I can’t activate debit card how can I use this

Jackson Genius

3 months ago

Liv app is the best

Liv app user friendly is so nice.

Ruiz Otero

4 months ago

Great Service

Excellent packaging

J3nni3k1m

4 months ago

Terrible customer support

1st they say to wait 48 hrs for ongoing case for my refund and when I contacted them, there is no update yet and told me to come back on april 7th (today)
And now again told me to wait another 48 hr
Terrible support
And I have to explain the agent again. I guess they do not have good CRM for previous chat history with customers
Terrible support

Minn may loe lyk

5 months ago

Response from developer

Hello Minn, we appreciate your feedback regarding the refund process. We recognize the significance of receiving timely updates and having effective support. Our goal is to ensure our customers are satisfied with our services. Could you please share with us the service reference number you have through a private message at service@liv.me from your registered email ID? Kindly mention reference number LBA-01282 in the subject line so we can look into it immediately and resolve your issue.

Useless and garbage app

So the app’s most recent updates make it so it’s virtually impossible to use it. I still never forgot how much better the old app used to be but just when i finally got used to this app, you idiots made huge changes like removing the “add money” or the “pay card” fracture and I literally can’t even downgrade the app cause the app won’t function unless i get the newest version which sucks. I hope you people achieved what you wanted.

unsatisfied and annoyed user

5 months ago

Bring back the “add money” option

For some reason the devs of this app removed the add money option which was the easiest method to transfer money from another account to my liv account. I called the number to ask them why and the agent told me they weren’t told why. It’s extremely infuriating watching this app get worse everyday and now they just completely made it borderline unusable.

7000000 iq

5 months ago

Response from developer

Hi, we're currently performing maintenance to improve your experience, which will be completed by April 10th. We appreciate your patience and understanding during this period. If you have any further concerns, please contact us at service@liv.me including reference LBA-01282 in the subject line or via WhatsApp at +971600521212.

Communication is difficult

Terrible trying to communicate with a person

Smashing Smiles

5 months ago

Blocked by LIV from accessing my account!

I am trying to re-activate this but constantly get eerie
Message when taking a selfie in this app = I cannot use Smart pass = cannot upload my new passport & cannot update my mobile to the permanent U.K. one = the link to WhatsApp is equally useless as will only accept my former/temporary UAE mobile which expired a few months after I opened this account in Nov 2023! Doesn’t LIV’s owner know how to deal with overseas entities on such administration…!???!

LDLONDON

5 months ago

Bad support and usless app

App is not usefull , it never shows actual outstanding even after payment no updation. Many of payments doesn’t get points , customer dont have proper answer . Disappointed

Surajj0001

5 months ago

Response from developer

Hello Suraj, thank you for taking the time to share your experience regarding the balance update issues in the Mobile Banking App. It's essential for us to provide our customers with accurate and timely information. Your feedback is important for us in helping improve our services. Please feel free to contact us via WhatsApp at +971600521212 or email us at service@liv.me and mention reference number LBA-01238 in your message. With regards to earning points while using the card, please note that you will receive cashback up to 4% on all your purchases, depending on your card type and monthly spends. For low merchant categories, you will earn up to 0.1% cashback. Below transactions will be excluded when your cashback is calculated: - Payments made on the credit card via the Liv app (e.g., bill payments) - Instalment plan repayments (e.g., EMI’s) - Payments made towards the credit card outstanding - ATM withdrawals from the credit card For further information on earning cashback points, you may also visit the LivX Website.

I’m feeling better

I’m Very Happy for your support

Omidahmadzai

6 months ago

Response from developer

Hello Omidahmadzai, we are thrilled to learn that you are very satisfied with the support you have received. Our commitment is to offer our customers the best possible experience through our Mobile Banking App, and your encouraging feedback strengthens our dedication. We appreciate you taking the time to share your thoughts with us, and we look forward to continuing to provide you with excellent service.

Nice

Thx 😘

Shebiihulk

6 months ago

No bank statement

I have been following the bank for 2 months to get my bank statement, it’s only good for people who only need card to make a payment. Their service is unprofessional and slow.

AkazaGojo

7 months ago

Useless application

Application does not update the balance available or due amounts , truly useless , customer care lady does know about these, hopeless

Surajj0001

7 months ago

Very bad experience my money is held no one is replying

Never ever use this bank i even updated my emirates id they are not releasing my money i tried chatting on whatsapp they never send notification to verify on app no one is helping worst bank ever!!!!

Maddy381

8 months ago

Useless

Can’t even get the account verified. As I was creating the account, the OTP email took over 10’ to arrive, while the app times out after 90 seconds. Now the app has locked me out for 24 hours. What a complete waste of time…

Jasonhall2004

8 months ago

Response from developer

Hello Jason, thank you for taking the time to share your experience with the verification process. We strive to provide a seamless experience for our customers using the Mobile Banking App, and your feedback is truly appreciated. We invite you to reach out to us for more details about your situation. You can contact us via WhatsApp at +971600521212 or email us at service@liv.me. Please include reference number LBA-01222 to assist us in helping you more effectively.

Fix your app

Every time i try to transfer money to this app, it crashes. If i could rate this zero stars i would.

7000000 iq

8 months ago

Worst Experience Ever

I opened my account when they were giving 2% interest on deposits. Over a period they changed their policy and stopped giving any interest. Further they started charging 25 aed per month as maintenance charges. This reason made us withdraw all our balance and we thought now the account will close automatically as it did not have any balance left. After a long period we realized that they had taken our balance to 600 aed negative even though it was a savings account and not a credit account. After multiple requests we had to pay the due balance to close the account. I cannot believe that this product is from Enbd. I don’t think they are short of money that they have to cheat people to collect money like this.

Keshav2204

9 months ago

Response from developer

Hello Keshav, we never intended for you to have such an experience with us. Please call/WhatsApp us at +971600521212 or write to us on service@liv.me from your registered email ID and our team will respond to you immediately. Kindly mention this reference number LBA-01210 in the subject of your email.