Disappointed
I am extremely disappointed with LIV Bank. I have been trying to resolve a refund issue for almost a month, and it has been one of the most frustrating banking experiences I’ve ever had.
There is no clear or reliable way to contact customer support. The app doesn’t provide the help I need, and every attempt to get assistance leads nowhere. When you have a problem that requires a real person, it feels impossible to get help.
A bank should have accessible customer service, especially when customers are waiting for their own money. Being left without support for weeks is unacceptable.
I expected much better. Unless LIV improves its customer support and gives customers a reliable way to reach them, I cannot recommend this bank to anyone.
There is no clear or reliable way to contact customer support. The app doesn’t provide the help I need, and every attempt to get assistance leads nowhere. When you have a problem that requires a real person, it feels impossible to get help.
A bank should have accessible customer service, especially when customers are waiting for their own money. Being left without support for weeks is unacceptable.
I expected much better. Unless LIV improves its customer support and gives customers a reliable way to reach them, I cannot recommend this bank to anyone.
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Worst customer service
I wanna close my account and im not in uae … the what’s app number is not working no one answering and im not able to call i tried every way possible to contact with the bank without getting any assistance
The app is super stupid
The app is super stupid
Not organized
I put my money on this app but accessing my money to make transactions but I can’t almost for a week am waiting for the atm card it’s not coming customer care and ITM agents are not helping everyone is saying something else now my money is there stuck
Can’t activate Debit card
I want to activate my debit card but I can’t,that app show me your product is not eligible for this service what’s wrong with my phone.If I can’t activate debit card how can I use this
Liv app is the best
Liv app user friendly is so nice.
Great Service
Excellent packaging
Terrible customer support
1st they say to wait 48 hrs for ongoing case for my refund and when I contacted them, there is no update yet and told me to come back on april 7th (today)
And now again told me to wait another 48 hr
Terrible support
And I have to explain the agent again. I guess they do not have good CRM for previous chat history with customers
Terrible support
And now again told me to wait another 48 hr
Terrible support
And I have to explain the agent again. I guess they do not have good CRM for previous chat history with customers
Terrible support
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Useless and garbage app
So the app’s most recent updates make it so it’s virtually impossible to use it. I still never forgot how much better the old app used to be but just when i finally got used to this app, you idiots made huge changes like removing the “add money” or the “pay card” fracture and I literally can’t even downgrade the app cause the app won’t function unless i get the newest version which sucks. I hope you people achieved what you wanted.
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Bring back the “add money” option
For some reason the devs of this app removed the add money option which was the easiest method to transfer money from another account to my liv account. I called the number to ask them why and the agent told me they weren’t told why. It’s extremely infuriating watching this app get worse everyday and now they just completely made it borderline unusable.
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Communication is difficult
Terrible trying to communicate with a person
Blocked by LIV from accessing my account!
I am trying to re-activate this but constantly get eerie
Message when taking a selfie in this app = I cannot use Smart pass = cannot upload my new passport & cannot update my mobile to the permanent U.K. one = the link to WhatsApp is equally useless as will only accept my former/temporary UAE mobile which expired a few months after I opened this account in Nov 2023! Doesn’t LIV’s owner know how to deal with overseas entities on such administration…!???!
Message when taking a selfie in this app = I cannot use Smart pass = cannot upload my new passport & cannot update my mobile to the permanent U.K. one = the link to WhatsApp is equally useless as will only accept my former/temporary UAE mobile which expired a few months after I opened this account in Nov 2023! Doesn’t LIV’s owner know how to deal with overseas entities on such administration…!???!
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Bad support and usless app
App is not usefull , it never shows actual outstanding even after payment no updation. Many of payments doesn’t get points , customer dont have proper answer . Disappointed
I’m feeling better
I’m Very Happy for your support
Nice
Thx 😘
No bank statement
I have been following the bank for 2 months to get my bank statement, it’s only good for people who only need card to make a payment. Their service is unprofessional and slow.
Useless application
Application does not update the balance available or due amounts , truly useless , customer care lady does know about these, hopeless
Very bad experience my money is held no one is replying
Never ever use this bank i even updated my emirates id they are not releasing my money i tried chatting on whatsapp they never send notification to verify on app no one is helping worst bank ever!!!!
Useless
Can’t even get the account verified. As I was creating the account, the OTP email took over 10’ to arrive, while the app times out after 90 seconds. Now the app has locked me out for 24 hours. What a complete waste of time…
Fix your app
Every time i try to transfer money to this app, it crashes. If i could rate this zero stars i would.
Worst Experience Ever
I opened my account when they were giving 2% interest on deposits. Over a period they changed their policy and stopped giving any interest. Further they started charging 25 aed per month as maintenance charges. This reason made us withdraw all our balance and we thought now the account will close automatically as it did not have any balance left. After a long period we realized that they had taken our balance to 600 aed negative even though it was a savings account and not a credit account. After multiple requests we had to pay the due balance to close the account. I cannot believe that this product is from Enbd. I don’t think they are short of money that they have to cheat people to collect money like this.
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